Audi Cuyahoga Falls

I have been treated with the upmost disrespect by Bruce L. and the Audi staff. I have requested the service manager Tony and Kenny and to no avail, never spoken to either. I brought my Audi to the shop for L. and the Audi staff. I have requested the service manager Tony and Kenny and to no avail, never spoken to either. I brought my Audi to the shop for what cost me out of pocket $2k and my Allstate warranty $3k for brakes, and calipers. It has been a nightmare. They put a caliper on my vehicle that did not match my other 3 red ones. A week later my vehicle was back making the same exact noises and having the same exact brake issues that brought me in for repairs. Bruce has treated this as if it is of no urgency to him-$5k later. I have an appointment for more than a week after I had to go up there to be taken half serious. Possibly the right gender or the right skin color can get better results here at this place of business. Otherwise don’t waste your time on these crooks. Less stress is better for the money you pay for your Audi experience in the end.! Find another Audi servicer! More

Excellent service and team. Bob and Pete were great to work with. Bought a 2016 Kia Forte and am so pleased with the experience! You have gained a lifetime customer Bob and Pete were great to work with. Bought a 2016 Kia Forte and am so pleased with the experience! You have gained a lifetime customer More

I have worked with Matt Rutherford many times when getting my new Audis. Cascade has always worked hard to get the specific build I want at a very competitive price. Very pleased with the quality of getting my new Audis. Cascade has always worked hard to get the specific build I want at a very competitive price. Very pleased with the quality of the service work as well. More

Chad was great! We picked up a Q5. He gave a competitive lease quote on the first inquiry. He answered all my questions quickly and was overall just very personable. The car was missing it’s factory weather lease quote on the first inquiry. He answered all my questions quickly and was overall just very personable. The car was missing it’s factory weather mats and Chad had service send out a set to my home so I wouldn’t have to make the drive! Patrick in finance was great as well. In and out of the dealer within an hour of arrival. Highly recommend and worth the trip from central Ohio. More

My wife and I just bought a new to us 2015 Audi Q5 form Josh Obenreder and wanted to write a review to express how happy we are that we got to deal with him. This dealer is by far the best Audi dealer tha Josh Obenreder and wanted to write a review to express how happy we are that we got to deal with him. This dealer is by far the best Audi dealer that I have had a chance to deal with. As far as used cars go this one was immaculate both visually and mechanically. I am a Master Auto Tech by trade and Audi Certified, I drove 250 miles to deal with this dealer over any local dealer. The first thing I did when I got home was put the Q5 on a lift to install a new set of snow tires. I found all the brakes to be serviced, filters changed, oil changed and level properly set, drive belts looked new. They treated this car like a new car sale and it showed through. I wish I could go back and buy 10 more!! I will be back. More

Took my "new" 14 S4 in for some basic service but mostly to get the peace of mind checkup on my first Audi. As someone who likes to do work myself as much as possible I only need a dealership for those jo to get the peace of mind checkup on my first Audi. As someone who likes to do work myself as much as possible I only need a dealership for those jobs I'm scared to tackle.. it has been my experience with other dealerships "stealership" they are not fans of this and I've had bad experiences.. To give you an idea I learned first hand service advisors are commissioned workers. which means if you go to the wrong place expect to be sold unneeded services like you would a phone at radio shack :) Admittedly from reviews online I was hesitant to trust Audi. The service advisor I spoke to Ryan however was very honest upfront and courteous. (At first) It was clear they are not accustomed to people questioning prices but we're surprisingly forthcoming. Considering this car intimidates me a bit still, I feel comfortable at this point with their professionalism and pricing. I left feeling surprised and glad I chose Audi Cuyahoga falls. Personally I feel Audi's l being listed as the most expensive car to own and maintain is the fault of consumers for allowing a greedy corporation to do this. 75,000 mi service included far more easy basic tasks that I would consider a maintenance courtesy then profit margin to extort from unknowing consumers. (Lubing doors etc) charging labor for spraying lithium grease is robbery. I got the impression you're paying $650-$1,000 for an oil change and inspection + lube. (But no lube for your wallet). Lastly and most annoying is the crappy rental. While I'm thankful to have a free loaner they certainly aren't trying to get car sales out of this. The S4 I bought was the first audi I've driven since 06. This brand new A3 feels like a dang Toyota Camry.. I would never even consider an entire A-Series car because of this rental.. Update: got quoted 1.5 hours labor for 25 minute install part. Seems like they already trying to make service hours back from me declining the 75k service. Over a 30 minute labor question, he had me waiting 20 minutes for the service manager as apparently asking a second technician to look at the installation video was "rude" as misunderstandings NEVER happen. Wow... They came back extremely angry for asking about a 30-minute labor charge, and we're very strangely threatening to call the police on me.. trying to avoid controversy I went outside handed them their loaner key back and promptly noticed they had damaged my car!!!! Even the owner came out insulting me that I'm "not Audi material" and I should find a cheaper shop that I can afford. This was the most disrespectful, condescending and rude treatment I've ever gotten and I deal with foreign based IT support that couldn't care if I lived or died lol. It seems their response to damaging clients cars is to call the police on you and try to avoid having to repair it. I couldn't IMAGINE ever buying a car there, I will warn everyone I know to NEVER NEVER NEVER even walk on their lot for risk of your personal property being damaged or them just calling the police on you for not blindly spending 750 dollars to have them change your oil and spray grease in your door!! I'm calling to report this experience to Audi USA as we speak. The service manager Kevin Bowling even had the audacity to refuse me a business card. Owner said she didn't have one. It seems they let anyone run an Audi regardless of professionalism.. Another update: It seems I'm being attacked on Facebook via fake profiles by people who appear to work for the dealership. Commenting on specifics about my interactions there like they were there... I would be VERY SCARED if I purchased a car from these people!! They are NOT good people from the looks of it. More

Just purchased a new Forester and found the staff to be very helpful and considerate. Special kudos toMatt Harteis who was our sales consultant. Pleasant and professional throughout the process. very helpful and considerate. Special kudos toMatt Harteis who was our sales consultant. Pleasant and professional throughout the process. More

We purchased a pristine condition pre-owned sports car from the Cascade Auto Group in July 2020. Our salesman Joe Motyka was great to work with through the entire car buying experience! We love our new c from the Cascade Auto Group in July 2020. Our salesman Joe Motyka was great to work with through the entire car buying experience! We love our new car! Thank you, John & Patty More

Worked with Matt Harteis recently when purchasing a new Subaru. Matt is very professional and straight forward. I would definitely recommend Matt and Cascade Auto Group Subaru. Matt is very professional and straight forward. I would definitely recommend Matt and Cascade Auto Group More