Audi Coral Springs - Service Center

Don't Stand Behind Extended Warranty I bought a 2012 Audi A8L. I always liked the car. When the factory warranty was up they sold me an extended warranty to 106K miles. This was suppos I bought a 2012 Audi A8L. I always liked the car. When the factory warranty was up they sold me an extended warranty to 106K miles. This was supposed to be the same warranty as was on the car when I bought it - bumper to bumper. The extended warranty cost me $13,000! Last week my "check engine" light went on. I figure "no problem - that's why I have an extended warranty." I took the car in and they determined it needed a software update. So obviously the software was "broken", right? They updated the software and the check engine light problem was fixed. Then they told me that my warranty did not cover the problem, and charged me $350! So what did I pay $13,000 for in the extended warranty? Beware of these guys. They're not honest. They sell you a warranty and then tell you it doesn't apply when you have a problem. More

Horrible customer service for a Service/Parts issue Have been trying to replace an accessory that was purchased with new Q7 2017 for 3 months now. Every time I call I get to talk to somebody else. The p Have been trying to replace an accessory that was purchased with new Q7 2017 for 3 months now. Every time I call I get to talk to somebody else. The part is sitting in the Parts department in front of everybody and nobody is doing anything. Tried to reach the manager, but every time I am told that he is not there. Today tried to reach a general manager, specifically asked operator, but she switched me to Parts manager again, and that person is not available. This is very frustrating. I have never had such a bad experience with any dealership, and I certainly didn't expect it from Audi. More

Tire repair I just want to thank Claudio Zullo . for his service.i had no appointment and I had a screw in my tire.i was in and out under an hour.great I just want to thank Claudio Zullo . for his service.i had no appointment and I had a screw in my tire.i was in and out under an hour.great service.also I would like to thank all the people that got my new 2016 s6 that I bought in May.that worked behind the scene getting my new car prepped for pickup.thank you all. More

2016 Q5 TDI - special service situation We had a couple of issues with our fairly new Q5 - neither one of them all that easy to describe or simple (in my opinion) to diagnose. We pulled in We had a couple of issues with our fairly new Q5 - neither one of them all that easy to describe or simple (in my opinion) to diagnose. We pulled into Audi Coral Springs yesterday, cautiously hoping for resolution - and they exceeded our most optimistic expectations in every way. We checked in with Claudio Zullo - he asked his service foreman to drive the car (I feel like a jerk that I don't recall his name) and in 5 minutes they had figured out both problems and determined the fix. A part required wasn't in stock so Claudio gave us a loaner and by the next afternoon (today) they called to tell us the repairs were complete. I don't make a habit of writing reviews just for the sake of doing it - but this experience was extraordinary and I couldn't resist. It isn't often in this day and age that one is 100% satisfied with any kind of service, but this one was just that: 100% perfect from start to finish. It left me more glad than ever that we bought our car from this dealership - and more confident than ever with the service department capacity, professionalism and management. Thank You! More

Very efficient good service and minimal wait Claudio was excellent very efficient Minimal wait time A pleasure bring vechile for a service Will recommend Audi not only for a great vechile bu Claudio was excellent very efficient Minimal wait time A pleasure bring vechile for a service Will recommend Audi not only for a great vechile but for the way the dealerships handles its customers with a friendly and professional atmosphere More

professional service that can be trusted I recently took my 2010 A4 for service & was happy to learn that James Edmonds has been promoted to Service Manager. From a long time customer's persp I recently took my 2010 A4 for service & was happy to learn that James Edmonds has been promoted to Service Manager. From a long time customer's perspective It is gratifying to see an outstanding employee recognized for consistent meritorious performance. It also says something important & good about the management of the dealership. My service representative this time was Claudio, & he seems to be well qualified & anxious to please. An Audi costs a lot of money to buy & service. When both the service & the purchase price are best in class it makes the customer confident of the investment. More