Audi Columbus

I took my 2019 Audi A4 in for it's 40K mile service inspection, and was charged $1182.50. I felt this was high, so I called the Audi dealership where I bought the car (different from this one), and was inspection, and was charged $1182.50. I felt this was high, so I called the Audi dealership where I bought the car (different from this one), and was given an internal service quote stating that this inspection should cost only $795.13. Why was mine so high you ask? Labor. This service department doesn't disclose on your receipt the labor hours it took them, and on the internal quote I received, it states this inspection should take exactly 4.05 hours. Now, I understand dealerships, given their location, can charge differently per hour for service, and I have taken this into account, but Byers Imports apparently took two hours longer to do the same job than a fellow Audi dealership within Ohio. The service manager confirmed with me it took them six hours over the phone when I called in to address this. He would not explain how it took them two additional hours. The time previously I was in for service, to replace a tire with a nail in it, they replaced the WRONG tire, and I had to go back in a day later for the correction. I cannot speak to Byers' sales team, but I do not recommend to anyone this service department. More

David made our buying experience a positive one. He spent time with us throughly demonstrating the features and differences of the Audi Q5 and it’s options. time with us throughly demonstrating the features and differences of the Audi Q5 and it’s options. More

Great all around purchasing experience. Both Sales and Finance were easy to work with and the process was smooth and efficient. Definitely the go to Audi dealer in Columbus. Finance were easy to work with and the process was smooth and efficient. Definitely the go to Audi dealer in Columbus. More

Audi Columbus A+. The entire process from start to finish was excellent. High marks for Rufus Alexander, Audi Brand Specialist. He was knowledge, informed, engaged and so professional. Thank you! was excellent. High marks for Rufus Alexander, Audi Brand Specialist. He was knowledge, informed, engaged and so professional. Thank you! More

Rachel was very knowledgeable and easy to work with. Drives nice. The color and interior are exceptional. The whole process seemed safe with the new distancing requirements. Drives nice. The color and interior are exceptional. The whole process seemed safe with the new distancing requirements. More

Rachel is the best! I stopped by Byers Audi a few months ago when I was going to the Columbus Airport. I drove a Q5 and really liked it. So, I did some research and drov I stopped by Byers Audi a few months ago when I was going to the Columbus Airport. I drove a Q5 and really liked it. So, I did some research and drove it again several times, then ordered one. They do not keep a Prestige trim line in stock and it had some features I wanted that can only be had on the Prestige model. Rachel Paskey was terrific throughout the whole process. It took a little over four months from the time I ordered the car until it showed up in Columbus. But, it was exactly what I wanted with the features I wanted. Rachel made the purchasing process easy and enjoyable. The business officer with whom I dealt was also excellent, short process with no pressure to buy anything beyond the car. Rachel gave me a very thorough check out on the main features of the car. I look forward to dealing with them in the future. More