Audi Columbia

As a former Lexus owner and recent first time Audi buyer I send you Kudos! You've got the whole package: car, dealership and employees. We've had an excellent experience in every interaction with Audi of I send you Kudos! You've got the whole package: car, dealership and employees. We've had an excellent experience in every interaction with Audi of Columbia from the General Manager to the Service Manager, Parts Manager, Financial Manager and our primary contact, our salesperson, Chris Arthur. The new Q-5 could sell itself on it's rapidly developing popularity but Chris didn't rely on that. She is a great communicator and walked us through each step of our purchase from test drive to ordering, waiting and happily an early delivery. Knowledgeable, unhurried, responsive, efficient, detail oriented,professional, and warm, Chris represents Audi with great pride and works intuitively to find just the right fit for her customer. That's a Win! - Win! for all of us! I look forward to a long relationship with Chris and Audi of Columbia! Sincerely, Vivian Sharp More

Everyone was just great. I had a pleasant experience working with you'll, and I will refer my family and friends to you'll in the future. working with you'll, and I will refer my family and friends to you'll in the future. More

To whom it may concern: My experience at Audi Columbia To whom it may concern: My experience at Audi Columbia was ver pleasant. Ike Deas did a wonderful job communicating with me about a few different u To whom it may concern: My experience at Audi Columbia was ver pleasant. Ike Deas did a wonderful job communicating with me about a few different used cars until I ultimatyely made my selection. Ike's follow-up was well balanaced between persistent, friendly, & courteous. Ike was willing to work with me on the price of the vehicle and I firmly beleive the deal I got was fair for both parties. Matt Taylor was efficient in processing the administrative side of the paperwork. We had a good discussion about the "new norm" when it comes to car buying. Matt was anxious to earn my business and willing to provide a level of customer service I did not experience at many other dealers during my search. Kudos to Ike & Matt, it seems the "get it." Price is price, but, customer service will ultimately win long-term clients. Regards, Jay Cleary More

Horrible!!! BUYER BEWARE! Can not express how disappointed we are in our purchase and this dealer specifically. Purchased a CPO A4 convertible. Was promised that all 300 point inspection had be disappointed we are in our purchase and this dealer specifically. Purchased a CPO A4 convertible. Was promised that all 300 point inspection had been done and car was in excellent condition. Jason Branham expressed repeatedly that the price was none negotiable because it was CPO and in excellant condition. First day I drove it noticed a loud noise from under the hood. Call Audi Columbia and was told that the engine need to be warmed up for 10-15 minutes each time you drive it and the noise would go away. It did not. Was told we could bring it back but but we live in Charlotte 2 hours away and the dealer obviously knew this. Took the car to Audi Charlotte and after 2 days was told the timing belt was bad and had to be replaced on a 25,000 mile car, obviuosly missed or ignored by Audi of Columbia. Called Audi Columbia. Took 2 days to get a conference call with Jason and Chris which they showed up a 1/2 hour late for. Showing right away we were not a valued customer since the call was scheduled the day before so eveyone had plenty of notice and should have been on time. We expressed how disappointed we were that we had this issue and our concern as to what else was missed. We were told first there was not noice then the noise coming from the car could not have missed by "A trained Audi mechanic". This noise and the timing belt must have happened after we left the dealership, as we heard it the next day after purchase. We expressed repeatedly how dissatissfied we were and in a nut shell Audi Columbia did not care. Not only did they argue every example but even told us the receipt we have from Audi Charlotte saying timing belt was replaced was typed by someone and was obviously done wrong. Which we pointed out that the "service records" Jason was quoting could have been type wrong also which Jason could not or would not respond to. Jason quoted standard sales man lines like he was reading from a script or he had a lot of practice at BS'g customers with many prior issues. They offered to trade us for another car but they don't have any convertibles so how could I trade. Also like the other review below what would I be getting with another car????? We continued to express out frustration and Chris, who was not allowed to even speak when asked direct questions, nor did Jason offer any solutions except - I could sell the car myself and to bad if I took a loss on it. Espeically since who knows what a "trained mechanic" at a reputable dealer might find wrong with it. We said we wanted to return the car and get our money back and was told "this is not Walmart" we will not take the car back. When asked why since when we purchased the car we were told there were several people looking at it, other confirmed buyers and if we didn't want it would be very easy to sell. Jason refused to answer. Another salesman line. Although it may be a good dealer when buying a car from them, they are the worst if an issue arises as other reviews state, including the same GM Jason being involved. The problem arrises when you have issues and how this dealer handles it. At no point in the conversation were they apologetic or acknlowdged that they could have missed something or that we were concerned about the safety of the car. No concern for the customer or interest in working thru the issue we had. Even stated that one you bought it it's not there problem. Then to top it all off Jason hung up on us!!! We repeatedly asked questions with no answers and what is equally disturbing is no solutions to the problems or our concerns were given. There was no noise in the engine when we left the dealer the night before but all of a sudden the timing belt went bad the next morning at our house according to Jason. We have never purchased an Audi before and won't buy anymore in the future, but have and do own other Luxury cars like Infiniti and BMW. We have never had this type of experience with any other dealership, even Chevy and Ford dealerships provided better. This is based on having purchased 14 cars in the past within our immediate family. What should have been a joyous experience has turned into a nightmare thanks to Audi of Columbia. This experience has completely soured us on Audi and this Audi dealer. They just don't walk the talk as other car dealers do. If you choose to buy a car from Audi Columbia be very cautious and hope you never have any issues where you have to deal with Jason Branham or the dealership in general because you will have the same results as we and others have had, your issue will not be addressed. FIND ANOTHER DEALER! More

Service department manager said while on conference call with Audi of America " I prefer you not bring your care here because there is always an issue with you." with Audi of America " I prefer you not bring your care here because there is always an issue with you." More

It's difficult to write this review as we love the car and the dealership was recommended by a friend, but after today's incident (the THIRD issue within three weeks of buying the car) I have no choice. and the dealership was recommended by a friend, but after today's incident (the THIRD issue within three weeks of buying the car) I have no choice. SUMMARY: PROS - Great selection of cars. Very nice looking dealership (which makes sense when all they care about is taking your money). CONS - Unbelievably untrustworthy. Do not appear to care about their customers. Sales people will say whatever to get you to buy vehicle and off the phone. SOME SPECIFICS: We live in North Carolina and drove to Columbia, SC because they had the vehicle that we wanted in stock when no one else did near by. The sales person we dealt with was courteous and the dealership was beautiful. The price for the car, which was a CPO auto with only 5,000 miles, was respectable based on calling other dealers. Not the best but not the worst. We didn't other haggling over a few dollars and just made an easy sale. Then we drove the car off the lot. That's when we realized our mistake with Audi Columbia. We got 5 miles down the road and noticed CHIPS (multiple) in the windshield. When I contacted my sales person I was told "we will make it right." We turned around to go back to the dealership when she called back and said that the sales manager is arranging for a company to try to repair the windshield and if that doesn't work they will replace it. I asked if we should come in and were told "no, go home and we will call tomorrow about the repair." Tomorrow came, then the next week, then countless emails and FINALLY the name of the repair shop was sent over. They repair people tried to remove the chips, which are distracting to the driver, and could not. Given that my wife drives our little kids around, we don't want any type of distraction. When we called up Audi Columbia they said "no, we won't repair it." What!? They then tried to argue that the chips were OUR fault and that they never found them during pre-inspection!? That's right. They argued that within the FIVE MILES that we drove leaving their dealership THREE chips occurred. They said, "a windshield is expensive and we're not replacing it. You misheard us before." Lovely. Around this time, while showing the car to a neighbor, we found not one but TWO plugs in the tires. When I contacted the same sales person she told me again, "we'll take care of it." Four hours later I get a call "we'll I wanted to do it and the sales manager wanted to do it but our general manager said no." Again, promise one thing then retract the promise. She said "come in by 10am tomorrow and we will SWAP it with another car." So they were going to give some other unsuspecting sucker the bum tire. Of course she tells us this at 5pm on Thursday offering for me to take off from work to drive 2+ hours for them to right this wrong. What a great attitude. During this whole process we remained polite but annoyed, we eventually spoke to the sales manager, who said "I don't know what to tell you, she's saying one thing and you say another!" We have phone log showing the exact time we called when the chips in the windshield were found and where we were. We have logs showing the time between calls about the time. This isn't he said she said, we have NOTHING to gain from finding chips and plugs. The dealership is simply untrustworthy. AND HERE'S THE BEST PART... Today, three weeks after buying the car in South Carolina, we go to register the vehicle in NC as we only have four weeks. On the way to register the vehicle we receive an email from Audi Columbia saying they JUST sent in our paperwork to the NC DMV and, sorry, we couldn't find the DMV you asked us to send it to. That's right. THREE WEEKS after the car was purchased they "get around" to sending on the forms we NEED to register the vehicle. Then they send it to the wrong place! When I asked why they waited for the last minute to do this, I was not given an answer from the sales woman at Audi Columbia or the women that handles the paperwork. I've purchased VWs, Saabs, BMW, Mercedes in NY, NJ, LA and other states but I have NEVER dealt with a dealership like Audi Columbia. They are the reason that stereotypes about slimy car dealerships exist. Get them in, sell them a car, and kick them to the curb. If you need a car, find it elsewhere in Augusta, Charlotte or Hilton Head. More