Audi Columbia

Earlier in summer 2012, I had purchased a used vehicle from Audi of Columbia and had a poor experience from the sales person (who was new) and the Sales Manager at the time. After a few months of dealing from Audi of Columbia and had a poor experience from the sales person (who was new) and the Sales Manager at the time. After a few months of dealing with a problematic purchase, I decided to post my experience. This is when I received a call from Jason Branham, the owner of Audi Columbia. After listening to my side of the story, he asked me a very simple question, "What can I do to make it right?" A very open ended question and he was willing to let me get full credit of my purchased car, without depreciation, and put it towards any car in his two dealerships (new or old). I decided to take him up on his offer and drove the 4hrs to Columbus. The sales agent and I discussed my situation and for once, the car buying experience went as a customer would expect; courteous, personable yet professional, and stress free. He explained the Sales manager I had dealt with is no longer with the company and the new sales agent had retired due to health problems. This was a good sign that the house was being cleaned. After a couple of test drives, we worked to hammer out a deal where I ended up buying a new car instead of an used or CPO. The dealership had worked hard to earn my trust and the finance manager is also a positive asset to the dealership. My experience with Audi Columbia has restored my belief that car buying can be a positive experience where you build a relationship for a long time. I will strongly recommend Audi Columbia and if you have a problem, Jason can be reached easily to help sort things out. Thanks again for turning my situation into something positive so I can look back at 2012 without any regret. More

Chris and Henry are consumate pros who take care of the little details as well as the big; you will be happy to deal with both of these fine people. little details as well as the big; you will be happy to deal with both of these fine people. More

This was a great experience for me. Plenty of other dealerships I have been to were very pushy and dishonest...the typical stereotype for a car dealership. This dealership, and Chris in particular, mad dealerships I have been to were very pushy and dishonest...the typical stereotype for a car dealership. This dealership, and Chris in particular, made this a great experience. The knowledge, honesty and dedication to delivering the product I wanted was apparent through the entire process. They were always ready to greet me, took me around to meet the service department personnel and made me feel very at home. Would have loved a lower price, but who wouldn't!?! More

This was an outstanding experience!! Customer service was top-notch from the beginning. I had inquired about an A4 online and received prompt information online that was not pushy like other dealerships was top-notch from the beginning. I had inquired about an A4 online and received prompt information online that was not pushy like other dealerships can be. I drove to Columbia from Augusta and I am definitely glad I did. They gave me a great price on my vehicle and the experience was wonderful. Dave and Joe were pleasant and treated me with respect that I did not receive from other luxury dealerships. I would definitely recommend this dealership if you are looking for an Audi. More

You have to at least call Audi Columbia and Chris Arthur. If you don't you may be paying too much for a lesser experience and more limited inventory. If you don't you may be paying too much for a lesser experience and more limited inventory. More

I had a battery issue with a recently purchased Certified Pre-Owned. It was handled very professionally - exactly what I expect from a luxury dealer. I HIGHLY recommend Chris Arthur and the entire Audi Col Pre-Owned. It was handled very professionally - exactly what I expect from a luxury dealer. I HIGHLY recommend Chris Arthur and the entire Audi Columbia team. It is a top-notch organization. More

I was shopping for a used Audi and found one of interest at Audi of Columbia. The entire process from initial "hello" to "thanks for your business" was very professional and friendly. Both Ike and the busi at Audi of Columbia. The entire process from initial "hello" to "thanks for your business" was very professional and friendly. Both Ike and the business manager went out of their way to make sure that all of my questions were answered. It was evident that customer satisfaction is of key importance to them. Finally, the ultimate sales price was very fair. More

This was a new car for my wife after 9 Lexus vehicles for her. We had owned two Audis in the past but it had been many years. I drive a Porsche so we are well familiar with the pros and cons of German automo her. We had owned two Audis in the past but it had been many years. I drive a Porsche so we are well familiar with the pros and cons of German automobiles and have also owned multiple BMWs and Mercedes. We drive a lot on weekends so we were specifically looking for an A3 TDI due to the claimed mileage. We live in Charleston, SC and tried our best to deal with McDaniels Audi and knew the vehicle would need to be ordered from the factory due to our option needs. The salesman was nice enough but told us when we were ready to order and cut the deal that they could not guarantee that the car would be delivered by end of December when our Lexus lease was up. I contacted Audi of Columbia and dealt with Chris Arthur. Chris was great and she also clicked with my wife during the test drive of an A3 on the lot. We specified our options and got a fair price on the car. Chris kept us in the loop during the manufacturing process and the car was delievered the second week of December as promised. I know cars and Chris understood that a lot of research had been done on our part. She did not always have the answer immediately but got it which was much appreciated. The new sales manager Joe was very nice and Marcus did an excellent job with the closing on the deal. We have not taken the car in for service yet but hopefully will have a good experience similar to Lexus. Excellent dealer so far and I can easily recommend working with Chris Arthur on your transaction. No pressure and a super nice individual. More

I think this was the best car buying experience I have ever had. I have purchased several cars over the years from new to used would used this dealership from now on. The staff was very professional and t ever had. I have purchased several cars over the years from new to used would used this dealership from now on. The staff was very professional and the cars are top notch. More

Very pleasant experience. We flew in from out of town and the salesperson picked us up at the airport. No pressure and we love the car. We would recommend this dealership to anyone and wish they were cl and the salesperson picked us up at the airport. No pressure and we love the car. We would recommend this dealership to anyone and wish they were closer to Atlanta. More