Audi Cincinnati East

They are so arrogant! I have yet to have a good experience with them. I have a 99 A4 - I bough it used. When I needed an aftermarket cell phone installed, the phone company asked if mine was a 99 o experience with them. I have a 99 A4 - I bough it used. When I needed an aftermarket cell phone installed, the phone company asked if mine was a 99 or a 99.5 (apparently they made quite a few changes) I went in with my car and they claimed there was no difference-and pretty much laughed at me. It turns out there is a big difference and I had to reorder a new bracket. On another occasion they fixed my axel. A month later the car was making odd noises so I asked them to look at it. He would not give me a loaner but said he knew some rental companies! The car has 32k miles... I have seen many angry customers and I have seen the Service Manager very arrogantly tell people what isn't his problem. It is obvious that Audi is not Lexus or even BMW! --Go to Northland -- it's worth the drive! More

I drove an hour and a half twice to look at an A8 and both times it was in the shop. I called before I went and they told me the car would be available for me to drive, etc. The second time I even talk both times it was in the shop. I called before I went and they told me the car would be available for me to drive, etc. The second time I even talked to a manager making sure the car would be available, he said yes, when I got there an hour and a half later the car was in their body shop for a paint touch up.<br><br>The dealership(s) seem very unorganized with the sales people running across a busy street to another building where some cars are located, etc. In other words, not all the Audi's are at the Audi dealership, some are across the street at the Porsche dealership and some are being serviced at different service center without anyone knowing what's where. More