Audi Cincinnati East

No Over-Selling I took my 2009 A4 in for a 95,000 service and because the convertible top was coming loose from the back window. The bad news was that there was no w I took my 2009 A4 in for a 95,000 service and because the convertible top was coming loose from the back window. The bad news was that there was no way to repair it; it required a new top costing almost $6000. When I groaned at that news, my service advisor, Bob Borchers, said he wouldn't blame me if I didn't replace it, and that if I could put up with some noise from the flapping and kept it in a garage, I could get away with not replacing it. I had mentioned that my husband had tried to glue the fabric to the back window with Gorilla Glue which did not hold, and Bob joked that maybe we could try the Gorilla Glue again! On my way home from the service appointment, my "Check Engine" light came on. They got me in the next morning, and within an hour or so informed me that there was an 80% chance that the turbo cut-off valve needed replacement at a $434 cost, and a 20% chance that I needed to replace the whole turbo at a cost of $4000 (leading to another groan). Bob explained that as long as I wasn't "racing" the car, I wouldn't even notice if the valve wasn't replaced. So once again, he was very honest with me and did not try to sell services that I didn't really need. The service department also provides a very welcoming space with tv, internet access, and magazines, as well as some snacks, coffee, and cold beverages. If you choose to wait while service is being done, your time can still be productive and enjoyable. More

New A5 Prestige I am a repeat customer because of Tyler, Sales and Austin, Service. Bought my fifth AUDI from this store because of value, service and quality people. I am a repeat customer because of Tyler, Sales and Austin, Service. Bought my fifth AUDI from this store because of value, service and quality people. I recommend this store with enthusiasm. Tom Arnold More

Always a great job Service Manager Austin always does a great job both on the repairs and on communications which is key. The pick-up/drop off service is second to no Service Manager Austin always does a great job both on the repairs and on communications which is key. The pick-up/drop off service is second to none. More

Exceptional Service The service team at Audi provides a customer experience as opposed to customer service - it is the gold standard I use to rate my experience with all The service team at Audi provides a customer experience as opposed to customer service - it is the gold standard I use to rate my experience with all other service providers. I bought my first Audi 3 years ago because I loved the car, I will buy next Audi because I love the service. More

Exceptional Service The service techs at Audi are extremely capable and professional. They were ready to service my A5, had my loaner car ready, and repairs were complet The service techs at Audi are extremely capable and professional. They were ready to service my A5, had my loaner car ready, and repairs were completed before the end of the business day. I could not ask for better service. More

Total professionals! You can tell by the service you get that Customer Service is tuly a big part of Audi East culture. Can't thank them enough for being conscious of the You can tell by the service you get that Customer Service is tuly a big part of Audi East culture. Can't thank them enough for being conscious of the Customer's time! Thank you! More

My first Audi After looking at other brands of automobiles Audi had the best size, engine and features along with the price. After driving the Q7 with the metallic After looking at other brands of automobiles Audi had the best size, engine and features along with the price. After driving the Q7 with the metallic blue we were struggling to find this pleased us. Tyler our sales representative went above and beyond to help with our needs. More

Out of state service Fantastic, friendly and fast help was given to me as a walk-in, out of state (had just driven 10 hours from NJ) visitor worried about an issue with my Fantastic, friendly and fast help was given to me as a walk-in, out of state (had just driven 10 hours from NJ) visitor worried about an issue with my new car. Thank you very much for the experience. More

Very friendly and helpful service department! I had an unfortunate mouse experience within my A/C system. I was able to get my car in for service quickly and Austin and the service technicians ide I had an unfortunate mouse experience within my A/C system. I was able to get my car in for service quickly and Austin and the service technicians identified my problem and solved it quickly. More

Friendly and excellent service Chris Raudebaugh at Audi service was very patient, friendly, and knowledgeable. Really appreciate his excellent service. Definitely will take my c Chris Raudebaugh at Audi service was very patient, friendly, and knowledgeable. Really appreciate his excellent service. Definitely will take my car here for service in the future if ever needed. More