Audi Cincinnati East

Very professional, fast in fast out. Very clean , great service, i have been dealing with Audi for about 13 years. They are the best. My next car will be from Audi. Love it. Very clean , great service, i have been dealing with Audi for about 13 years. They are the best. My next car will be from Audi. Love it. More

Very professional experience from start to finish! The deal for my trade in and pricing for my new vehicle were very competitive and I appreciate the fairness. deal for my trade in and pricing for my new vehicle were very competitive and I appreciate the fairness. More

good experience i walked into the dealership unannounced on the suggestion of a customer service representative by phone conversation and email contact. a local gara i walked into the dealership unannounced on the suggestion of a customer service representative by phone conversation and email contact. a local garage came to my house and replaced the battery in my audi a4 and the entertainment system went into 'safe' mode because the garage did not replace the old battery quickly enough. i contacted audi as suggested in the vehicle book and the representative was most helpful and polite. after the first call he said to take the car to the audi dealer and they would 'unlock' the entertainment system. i explained that i would like to do it following the instructions in the manual, if he would provide more information. he did. he emailed instructions on how to unlock the system. i found and purchased the tools needed to remove the radio so the indentification number could be given to the customer service contact and he could provide the four digit number used to unlock the system. i could not do that so i thanked him for his help. again he told me to take the car to the dealership and they would do the work. so i walked into the dealership and spoke to chris, at the customer service desk. he said the job could be done then and asked me if there was anything else needed. i explained that there were a couple of things to fix and chris said they could be done then and gave me the cost. i chose to have the oil changed and declined the other service after chris explained the procedure. the service was done, the entertaimentt system works and the oil was changed. chris explained the dash light for the abs system could not be reset without inspection and said i could schedule that whenever i wanted. i had not been to this dealer for five years or more. the service manager, rodney greeted me and asked how i was and how the audi a4 was doing. both chris and rodney were polite and helpful. i will return to the dealer in the future. the new building is very nice. tim dixon More

Very satisfied customer I came in for a low tire pressure light without an appointment, I was taken care of immediately. It turned out I had a nail in a tire (unrepairable) a I came in for a low tire pressure light without an appointment, I was taken care of immediately. It turned out I had a nail in a tire (unrepairable) and because the tire wasn’t in stock they made sure they put me in a loaner car so I could get home. Thank you, that is why I bring my car to Audi for service, More

Went above and beyond Robert Borchers made certain all my questions were answered and any necessary services were performed on my Audi. I WAS a long time customer of Audi C Robert Borchers made certain all my questions were answered and any necessary services were performed on my Audi. I WAS a long time customer of Audi Connection. I have no need to ever return there again and am glad for it. Audi Cincinnati East is better in every way. Thank you More

Overall my experience was great! Every time I bring my Audi A-4 in for service or even if I just have a question I am treated as a valued customer. When I enter the dealership everyon Every time I bring my Audi A-4 in for service or even if I just have a question I am treated as a valued customer. When I enter the dealership everyone says hi and if they know me they greet me by name! Overall I always feel welcomed. More

Came for the oil change, stayed for repairs I would like to thank the sales and service department. I was looking at a new car and was discussing the next big service interval on my current 201 I would like to thank the sales and service department. I was looking at a new car and was discussing the next big service interval on my current 2013 A5 Cab, specifically the timing chain replacement, to determine the cost benefit of replace verses maintain. Rodney explained that they can check the timing chain life via computer and offered to do so at the next oil change. By running the check, I discovered I was at the limit and needed a new chain. Having that information allowed me to make a very informed decision on if to repair or replace the vehicle. Service also found the water pump needed to be replaced that was covered under warranty. Also, having the loaner car during the time to repair was fantastic. More

Excellent service. Gave us correct timeframe for work, was on time with the car, and eager to help out. Very clean area which is always a plus. was on time with the car, and eager to help out. Very clean area which is always a plus. More

Service / Tech The gentleman who was at the service desk was very pleasant and knew his job well. I am very pleased. The young man who helped me with the tech was a The gentleman who was at the service desk was very pleasant and knew his job well. I am very pleased. The young man who helped me with the tech was also very helpful and was very pleasant. Great customer service. More

Stress-free recall appointment I have had only positive experiences with this dealership. This was a recall of my Audi A3. From making the appointment to picking up my car, everyt I have had only positive experiences with this dealership. This was a recall of my Audi A3. From making the appointment to picking up my car, everything went smoothly. More