Audi Chandler

Audi of Chandler is one of the best car dealerships I have ever stepped foot in. From the moment I arrived over a month ago to take a look at the 2011 S4s to today when I finally made my purchase I was have ever stepped foot in. From the moment I arrived over a month ago to take a look at the 2011 S4s to today when I finally made my purchase I was treated with respect and professionalism by everyone there. I worked with Adora the whole time and would strongly recommend her to anyone that is looking to purchase a new/used Audi. I had previously owned a 2008 BMW 335 that I had purchased from Chapman BMW. In fact the BMW I had was special ordered with all my specifications and I paid close to sticker for it at that time. When I began looking for a new car my first instinct was to go back to BMW and check out he M3, well low and behold those at Chapman came off with a very elitest attitude and wouldn't give me the time or day let alone let me test drive an M3. After that poor service I drove across the street to Audi of Chandler and was greeted promptly and kindly by Adora. I let her know of my interest in a new S4 and she spent over 2 hours that first day going over all of the specs and features of the car along with a test drive. From that point on I knew my next vehicle was going to be an Audi just based on the exceptional customer service I received from Adora. Over the course of about a month Adora and I spoke back and forth via e-mail about the S4s. She was extremely responsive to all of my questions and inquiries via e-mail. We had finally struck a deal to the pricing and I brought my 335 in this afternoon to see what kind of trade-in I would get and hopefully walk out the door with a new S4. The starting offer wasn't exactly what I wanted but we eventually came do a terms and worked out an exceptional deal. The best part of it all was that not once did I ever feel pressured into buying the car. The whole time I felt very comfortable about the situation. Not once did I have to go through that regular dealership scenario of the sales manager coming to to give you a fake smile and shake your hand trying to negotiate all kinds of awkward deals, etc. I dealt with Adora the whole time and she was as pleasant as could be. When it came to signing the paperwork, I once again received exceptional service and was not pressured into any dealership add-ons like you usually experience at other dealerships. Once all of the paperwork was completed, Adora had my new Imola Yellow S4 all cleaned up and waiting for me in the delivery area. She then proceeded to spend another hour and a half with me going over all the ins and outs of the car, how the nav worked, how the voice recognition works, etc. I drove away from the dealership with a big smile on my face and feeling very confident about my new purchase. More

When I arrived at Audi Chandler, I had just left another dealer that was pushy and unable to provide the car I was looking for. I called and spoke with Adora, and she said they had "my" car. I arrived right dealer that was pushy and unable to provide the car I was looking for. I called and spoke with Adora, and she said they had "my" car. I arrived right at closing, and no one even blinked an eye. The manager spent time showing me every car close to what I was looking for, as well as the one that was the one I wanted. He was so friendly that night, I knew this was the place, and that was my car. I came back that afternoon, and Adora was expecting me, ready to take me for a test drive. She knew everything about the car and more. She never made me feel that it was about selling me the car, rather that she was helping me get just the right car for me, with the best deal she could get me. I never once felt that nervous or anxious feeling you get when signing contracts, because she and everyone else made me feel so welcome and safe, as well as confident in my decision. I felt like Adora, as well as the finance department and everyone else I encountered we on my side. All the way until I drove the car off the lot, she was there to answer any question I had and guide me through the process. I wouldn't have traded my experience at Audi in Chandler for anything, and I can assure you that I will be going to them for any service I need or questions I have in the future! More

My fiancee and I had a fantastic experience. We were treated as partners in the car buying process and never felt talked down upon or criticized for asking questions about the car or the process. Jim S treated as partners in the car buying process and never felt talked down upon or criticized for asking questions about the car or the process. Jim Scritchfield was informative and truly felt like an advocate for us as opposed to a salesman. The buying experience was hassle and drama free with no pushy extras or add on's. Thank you for making the process smooth, understandable, and efficient. I highly recommend this dealership and the people associated with it More

Overall it was a pleasure dealing with Chandler Audi and Jim Scritchfield. Jim was very helpful and knowledgable when discussing the A4. I never felt pressured when coming to an agreement to purchase. I w Jim Scritchfield. Jim was very helpful and knowledgable when discussing the A4. I never felt pressured when coming to an agreement to purchase. I would recommend Chandler Audi to friends an family looking for a new or used car. More

My First car purchase was a great experience. The Sales consultant Jim Scritchfield was very helpful, explained everything in detail and was super firendly. Everything was very well organized. As a first t consultant Jim Scritchfield was very helpful, explained everything in detail and was super firendly. Everything was very well organized. As a first time buyer I felt welcome at this dealership and all my questions were answered. I received great APR and insurance rates! More

Excellent buying experience from this dealership. John was very friendly, professional, and knowledgable about the vehicle. He took ample time to discuss and share the quality ad craftmanship of Audi. H was very friendly, professional, and knowledgable about the vehicle. He took ample time to discuss and share the quality ad craftmanship of Audi. He was willing to work with us and assist us with the purchase of our vehicle. Overall, a great dealer and dealership - would recommend to anybody. We plan on returning and purchasing from then again in the future. More

I ordered a brand new 2011 TT in December. The car finally arrived today June 15, 2011. I have come to learn that Audi is behind on most of it's orders and 24 weeks is a standard time frame for a new finally arrived today June 15, 2011. I have come to learn that Audi is behind on most of it's orders and 24 weeks is a standard time frame for a new TT. I was not informed of this when I ordered the car however the dealership has been very attentive and took very good care of me once the vehicle arrived. More

This is my first Audi purchase and I purchased it from this dealership. Found the process to be relatively painless (as buying a car can be!). I have found this dealership to be very professional every this dealership. Found the process to be relatively painless (as buying a car can be!). I have found this dealership to be very professional every time that I have dealt with them. I now bring my Audi in for service there although I had never previously taken my cars to the dealerships for service. They are always accomodating and helpful. I was offerec a user car while mine was in service. All-in-all, my experiences at this Audi dealership have been wonderful to date. More

Personnel is courteous, professional & aware of my valuable toime. I am always satisfied with the service. They clean my car & provide a loaner when needed. They are sensitive to my needs. I highly re valuable toime. I am always satisfied with the service. They clean my car & provide a loaner when needed. They are sensitive to my needs. I highly recommend this dealership to anyone in need. They cominicate very well to update me on service. More

Buying a car is only a small part of the ownership experience. I will avoid certain makes of cars if I do not get a satisfied feeling from the dealer's service department. From the first moment that experience. I will avoid certain makes of cars if I do not get a satisfied feeling from the dealer's service department. From the first moment that one enters the service department at Audi Chandler, to the time that you are notified that your car is ready, you are greeting by smiling people and treated nicely. My experience for routine service at other dealers have not always gone smoothly. Audi Chandler treats customers the way they should be treated - with respect and prompt, careful attention to detail. I highly recommend the service department there. More