Audi Central Houston

All the reviews that this dealer has received are extremely appropriate. My experience was not with the service side of it, but with sales. I spoke to an agent named Steven and he seemed ok, but was extremely appropriate. My experience was not with the service side of it, but with sales. I spoke to an agent named Steven and he seemed ok, but was very rude. When his boss Russell took over - it got much worse. He was rude, misinformed and had the attitude that he did not want mine (or anyone's) business! The price for the A4 I looked at was not the best, but not the worst either. The service however, makes the overall experience dissatisfactory! More

Car is great but the service is terrible. This is my first Audi; I've had 5 BMWs and 1MB and never experienced such bad service. I love the car but the service is so bad that it is not worth it. Too first Audi; I've had 5 BMWs and 1MB and never experienced such bad service. I love the car but the service is so bad that it is not worth it. Took delivery of a A5 six weeks ago. I realized after a couple of weeks that the Navigation system was not working. I called the dealership and was told to bring it in before 5pm and a technician would look at it. When I got there I was told that they could not look at it without a formal appointment and I had to schedule an appointment and leave the car. However, loaner cars where not available until the following week. Brought it in the following week and it took over 30 minutes to get checked in even though I had an appointment and was the only customer there ( I wonder why). I was told later that day that the antenna needed to be replaced but had to be ordered and that they would send me a letter (I am not worth a phone call) when the part was in. I has now been 3 weeks of waiting and no letter. I called the service manager but he did not return my call. I am now contacting Audi customer service. I love the car but Momentum Audi service is terrible. I now regret my purchase. More

I am conflicted about rating this dealer because I had such a great sales experience. My salesperson was knowledgeable, friendly and not at all pushy. I got a good deal on a great car. That's where the such a great sales experience. My salesperson was knowledgeable, friendly and not at all pushy. I got a good deal on a great car. That's where the positive notes end! My A6 has had a few minor issues that have been exaserbated by the fact that the service department always says "problem not found". I am not a picky customer who complains everytime my car makes a gurgle or burp... my AC blows piping hot air every 20 minutes while its on any setting, there is something rolling around in the roof of my car.. but because their diagnostic program says "no fault found" there isn't a problem. As I pointed out to the Service Tech.. they need to be mechanics not IT professionals! Find another dealership. More

It is literally impossible to make an appointment...it took them 1 week to return my call for service. After I got the day booked I called the day before to confirm my appointment time and my time "magica took them 1 week to return my call for service. After I got the day booked I called the day before to confirm my appointment time and my time "magically" disappeared...what garbage and then on top of that they try to reschedule me and find that one of the many parts that were ordered were not in stock...they had 1 month to order them!! I love my Audi (thank God its still under warranty) but the service here stinks! More

I also have had a bad experience with the dealership. Yaking my Brand new car in for service. They broke a clearly visible part of my car and accused me of breaking it. Needless, to say. after xxxxxxxx f Yaking my Brand new car in for service. They broke a clearly visible part of my car and accused me of breaking it. Needless, to say. after xxxxxxxx for 1 hour they repaired my car. Additionally, I requested a rental which is paid for in the sticker price and they as a miricle " never have a rental car available". You can arrive at 6:30 in the morning and you are always too late. For the price of the car, the service is horrible. I woule never reccommend this dealership and have thought about selling my car to not have to deal with them. The quality of service Audi gives you is comparable to buying a bicycle at K-Mart. Even hyundai and Kia give better quality service. I just might seel the A6 for a Kia. My Advice: If you must buy Audi --- make your service at another dealership. Other than that: I hope you are handy with a wrench!!! Yours, Truthfully More

Bad service, when something is broken, it wasn't repaired properly. Dealer will say that they have changed several parts, but it was never fixed. Bad customer service because of no loaner car, just rent-a-ca properly. Dealer will say that they have changed several parts, but it was never fixed. Bad customer service because of no loaner car, just rent-a-car... Overcharge and never refund the difference (it's been almost a year now). It's always taking ages to diagnosis my car and they are always unavailable. If my car is broken, they'll say the soonest they could get my car in is in 2 weeks time! I will not recommend this dealer! More