Audi Central Houston

I went to this dealership two weekends ago and I have to I went to this dealership two weekends ago and I have to say I was disappointed with how I was treated that day. I was with my wife and my son hoping I went to this dealership two weekends ago and I have to say I was disappointed with how I was treated that day. I was with my wife and my son hoping to engage in some sort of conversation concerning one of the cars they had listed in their ads. Well, I got there and decided to look around the lot for the car and I did not find it anywhere. This took about 5 minutes. In that 5 minute span no one came out and inquired as to what I was doing there. I still thought to myself, no big deal, Saturday's can be be busy. It was pretty hot out there so I thought maybe we should go inside and see what would transpire there. After 5 minutes of walking around still, no one approached us. Nevertheless, I know it's a Saturday (which like I said before, can be busy) so we go back outside to look at other cars knowing someone will be out there in a jiffy to help us out, right? Wrong, It's now been 15 minutes and no one has even acknowledged us. I tell my wife, "OK, we'll give this one last shot", and we proceed to walk in the front door and stand by the front desk. Surely, someone will see us now. Wrong again. Nothing, not even a "we'll be with you in a bit". Seriously? I don't care how busy a place is as it's pretty pathetic that not one person came to inquire about what I was doing there that day. Needless to say we left pretty perturbed. I emailed them saying what I pretty much said here and they replied back to me saying sorry, but even that took a good 5 days. Go figure. More

I ordered a brand new 2011 Audi S4 from Momentum Audi. I live about 30 miles from this dealership and told them up front that I expected top quality customer service when I brought my car in for service. I live about 30 miles from this dealership and told them up front that I expected top quality customer service when I brought my car in for service. I was assured by everyone that I would be treated like a king after spending nearly $70,000 for a new car. Well low and behold first time I took it in for service I had to BEG for a loaner car, this is even after paying them $500 for a "dealer service charge' that was supposed to offer free loaners, car washes and other perks. The loaner I got was an older used up A4 that was terrible to drive. When I brought it in for my second service it wasn't much better. Did I also mentoion that EVERYONE I worked with when I bought the car no longer worked there and of course I had no one to xxxxx at but the current management team. I would NOT recommend this dealership to anyone. It is in a terrible location, they only have valet parking and they operate in a very small space with their service bays spread out over several buildings. This is all to bad because the Audi product itself is outstanding. I will never buy another Audi again due to the poor service I received from this dealership. I am now the proud owner of a new 2012 MB ML350 and have no regrets selling the Audi. More

I had a great experience with my purchase of a used Audi A5. Mike was professional, patient and very helpful despite a christmas eve-eve rush. This was the first time I ever got more than I bargained for A5. Mike was professional, patient and very helpful despite a christmas eve-eve rush. This was the first time I ever got more than I bargained for as I processed through the financing department and while the financing guy tried to sell, he didn't pressure me the was I have been at other dealerships. I have read a lot of negative stuff on this site on this dealearship re the service department and I have only had one minor dealing with them, but John in that department was very helpful and friendly. More

DON'T TRUST THEM. Sales experience was pleasant but the after care has been shocking. It turns out they sold us a car with a patched together exhaust as if it was factory. They failed to register the car a after care has been shocking. It turns out they sold us a car with a patched together exhaust as if it was factory. They failed to register the car at Certified Pre Owned so were charging our extended warranty instead of paying themselves. They make up the same things to repair each time we go in, sometimes the same thing they charges to the warranty 5 months earlier but failed to recognize a known defect with the car so we were driving on a worn out camshaft for the same 5 months. Go anywhere else instead. I found a great place near the Gallaria. More

Both times we came in to look at the used Audi it was dirty. Salesman said he'd have it cleaned for our next visit. 2nd visit, still dirty. After we purchased it (still dirty - 'it was a busy week, sor dirty. Salesman said he'd have it cleaned for our next visit. 2nd visit, still dirty. After we purchased it (still dirty - 'it was a busy week, sorry') got it home, the paint job was shot - powdered and missing in areas. We got TOTALLY taken by those crooks. They also charge $120 MORE for a replacement electronic 'Smart Key' than other Audi dealerships. More

I will not buy another car from Audi or this dealership. OMG they lie and cheat and steal from you and your car when you take it there for service. Wow. Ripped off. The new car I purchased has been in thei OMG they lie and cheat and steal from you and your car when you take it there for service. Wow. Ripped off. The new car I purchased has been in their shop 7 times since February. Engine problems. The first time they stole my wallet from the glove compartment. When one of their employees was arrested for using my Credit Card they still denied any responsibility or that they had a problem. They spam me with emails which motivates me to remember them in an pleasant light. More

Like some of you, due to the negative comments posted I did not want to set high expectations for this dealership. I was merely in there to look at a vehicle and it's specs. I was a former Audi owner and I did not want to set high expectations for this dealership. I was merely in there to look at a vehicle and it's specs. I was a former Audi owner and I was back for another one. Audi sells itself so with that in mind, I wasn't expecting my sales rep to be totally "Awesome." My sales rep, Steven Lutz raised the bar on customer service. There was absolutely no pressure or hassle from him. I asked the questions and he got the answers and if he didn't, he went and got one! I never had to deal with anyone but him. He made the negotiation simple and easy and gave me the best price in town for my A5. The paperwork literally only took 15-20 mins!! Overall my experience so far has been much better than what I would've expected (knocking on wood). I hope this type of customer service is consistent throughout the depts in the dealership. Maybe I'm the few lucky ones, or, maybe you should look for Mr. Steven Lutz next time before you buy an Audi cause he is totally "Awesome." More

When you call the service department they never answer. When you leave a message you might get a call back. They charge double the amount for service of any type 35k maintenance 380 at other mechanic 150 When you leave a message you might get a call back. They charge double the amount for service of any type 35k maintenance 380 at other mechanic 150 for breaks an rotors 800 other mechanic 400..... but this isn't the worst part. Once I had the car serviced I called and got Justin on the phone by asking the receptionist to put me on hold and page someone for service. I asked Justin about the cost of services etc. Which as the service manager he did not know but gave me a ball park figure.... I then asked him how to turn off the the service reminder light on the car. He said that it would need to be hooked up to a computer and would cost around 60 dollars. I asked him what would happen if I didn't turn it off... Once I got home I looked it up in my manual and wow by pushing two buttons it resets to next 10k service. JUSTIN IS A LIAR AND THE SERVICE DEPARTMENT IS A JOKE DON'T DO BUSINESS WITH MOMENTUM More

If you live in Houston, DON'T GO TO Momentum Audi, the one on Richmond, the service is horrible, they make mistakes, you show them the mistake and they don't want to recognize or do anything about it! one on Richmond, the service is horrible, they make mistakes, you show them the mistake and they don't want to recognize or do anything about it! I went to Momentum Audi, for the Oil Consumption Test Part 1, supposedly weighted all the oil from the engine in order to do the difference 650miles later and see how much is consumed. What they did actually, when I checked the level, they've put at least 1qt of oil over the maximum level. I thought it was a mistake, I went back and showed it to the service manager Justin Greenberg, who said I'm mistaken, 1 in over MAX it's normal level for AUDI and all dipsticks are broken. They didn't want to admit the mistake, they didn't want to make it right. AUDI, this is not acceptable for any car brand, and especially not for a luxury brand! It's not acceptable to sell a car that can use up to 8qt of oil between regular service 10000miles, and say it's normal. More

I read the reviews on this dealer and was very reserved about going to this dealer to buy my Audi but once there this thought never crossed my mind anymore. From the very first moment i met the salesman hi about going to this dealer to buy my Audi but once there this thought never crossed my mind anymore. From the very first moment i met the salesman his knowledge of the vehicle was great, never tried to push a sale and was very easy to deal with. I sold my vehicle and was given a loaner to ride until my new one arrived, took delivery of the new vehicle and the explanation of the new vehicle was excellant. Most of the bad reviews here seem to deal with the service department which i have not (touch wood) had to deal with yet. I previously owned a Range Rover and so far there is no comparison between the service i received, the Audi dealer is 100% better than the previous experience at the Land Rover dealer. Love my new car so far and would definetly return to this dealer. More