Audi Central Houston

Do not go there.. This dealership will deceive you, give you a shaking car, will not be able to fix anything and the worse is they do not even care. This dealership will deceive you, give you a shaking car, will not be able to fix anything and the worse is they do not even care. More

I wish if I read all the negative reviews earlier A week after I bought my certified pre-owned A5, the AC started to make a bad smell, then I noticed a chip on my windshield that I was told by the gla A week after I bought my certified pre-owned A5, the AC started to make a bad smell, then I noticed a chip on my windshield that I was told by the glass repair shop that it's an old chip. A few months later I got 2 flat tires at the same time, but the low pressure sensor never came on. I've been told the wheel is cracked and needed to be replaced. They gave me a quote then next day the quote doubled, but when I asked for an explanation the agent totally dismissed my questions and said he can't explain. I asked the agent, on the phone, to see the tires because the whole thing seemed very suspicious at this point, after he agreed, he changed his mind and said that they disposed them when I went to pick up the car. No one in Audi central Houston bothered to respond to my complaints or addressed my concerns. BOTTOM LINE, WORST AFTER SALE SERVICE. More

Horrible as defined Saw a used car on auto trader. I called them asked about the car. They said it is ok and nothing wrong with it and scheduled me on the next day to tes Saw a used car on auto trader. I called them asked about the car. They said it is ok and nothing wrong with it and scheduled me on the next day to test the car, even when I told them that I will be driving more than 30 miles to reach them, they insisted the car was excellent. When I went to test the car. It took them 20 minutes to get me a sales rep., the car was not showing on their system!!?? Then the man easily said that this specific car was going to auction because it didn't pass their system!!!??? Dealership with attitude.. no one smiling to customers.. parking was horrible... Overall.. bad experience More

WORST AFTERSALES AND SERVICE EXPERIENCE I have a vibration/jerking and apple carplay issue with my 2017 Audi A4 , which i bought it brand new almost 2 months ago from this dealership and t I have a vibration/jerking and apple carplay issue with my 2017 Audi A4 , which i bought it brand new almost 2 months ago from this dealership and till today my issue has not been resolved. At start when i talked to my sales guy he simply tells me it is service issue he cannot do anything about it.So i went to service and they looked at my car saying they couldnt find any codes on my car so car is working fine.I had no one who trusted my word so i made a video of the issue and showed it to shop foreman and after that they agreed to keep my car in service for 2 days and came up with a result there is nothing wrong with the car because there is no codes. I am really frustrated the way dealership has handled my case specially knowing the fact that both of the issues do exist.So please if you really want an audi and want a really good after sales experience look somewhere else because here they dont care about customers at all, as you can see with there ratings too. More

BE CAREFUL OR BETTER AVOID going to Audi Central Houston. BE CAREFUL OR BETTER AVOID going to Audi Central Houston located on 2120 Southwest Fwy, Houston, TX. This place continuously tries to avoid honoring t BE CAREFUL OR BETTER AVOID going to Audi Central Houston located on 2120 Southwest Fwy, Houston, TX. This place continuously tries to avoid honoring the warranty offered on the brand new car that I purchased. They do not take care of repairs, which should normally be covered under warranty. In my case, I purchased a RS72014 and shortly after, in February 2015, I noticed an alarm red flag displaying on my board. I took the car to the Audi Central Houston for checkup. Upon checkout, they told me there was a wire problem with my car and that was why the red light appeared on the board. According to them, the few wires that raised the alarm seemed to be destroyed by the “rodents” that may have attacked my car in the past. Therefore, the cost of repairing it would not be covered under warranty, so they asked for $650 either paid upfront or to be claimed under my car insurance. I paid $650 as requested and they told me I was good to go with the electrical wires fixed at that time. I left the dealership and just after driving one mile, the red flag alarm came back on the board again beeping. I returned to the same location right away to show them that message came back again. They took the car for another checkup and informed me that they actually found another four other wires eaten by the rodents. The exact words were: “these other four wires are very expensive and you better claim them under your auto-insurance.” So I filed it under my insurance but because of the delay of the work through the auto insurance policy, I had to pay them $3500 cash in order to get my car back in a timely manner. Therefore, I made second payment to them based on unjustified and faked reason listed as my car was under the rodents’ attack due to cold weather; rodents like to hide in Audis. In August 2015, the same red alarm sign went on again. I took the car to the shop and they evaluated the issue for the third time under same reason: “the rodents have eaten wires again.” I complained to the Audi USA this time, after which they finally honored the repairing under car warranty. They did not care I was mentioning to them about previous two incidents evaluated under same unbelievable reason: “the rodents”. There was a lack of customer service skills along with false statements in order to get money from customers. Jerald Cardenas, the sales manager, along with Paul, the service person, did a very poor job as far as professionalism (total ignorance; not getting back to customer in a courteous and timely manner) and dishonest services provided. So, besides finding unbelievable excuses/reasons to avoid dealing with getting issues fixed, they completely refuse to honor warranty for a brand new RS7 2014 purchased from their location. Please, be alarmed and avoid doing business with them, as their sole purpose is to take money from the people with no courtesy whatsoever. The service person PAUL and the service manager JERALD fraudulent. More

Great dealership Audi Central have some great sales people. Maurice Smart is who I recommend you see when you're ready to get a vehicle. He is patient, he don't over s Audi Central have some great sales people. Maurice Smart is who I recommend you see when you're ready to get a vehicle. He is patient, he don't over sale you and he know his stuff. He is very responsive and make sure you're happy before you leave and after you have purchased from him. The facility is great and very spacious. But it boils down to customer service and I got that and more with Maurice Smart. More

Extremely Satisfied :) I have never been more satisfied and pleased with my recent vehicle purchase from Audi Central Houston, from the beginning of being contacted by Kendr I have never been more satisfied and pleased with my recent vehicle purchase from Audi Central Houston, from the beginning of being contacted by Kendrick in the e-sales department to scheduling our onsite appointment with Shad Noormohammed. Shad is an outstanding young man to deal with, he went above and beyond to our every need. He properly clarified all of our doubts and even though we were steering to purchashing an A3, I am so grateful that Shad found us an A4 that was well over equipped with more features that we would be getting in the A3. I have purchased many vehicles in the past, but by far this has been the best purchase expierence ever. I am totally grateful to Shad for all he did for making this expierence a joyous and stress free one. Shad if you're reading this Thank you for all you did for us, we cannot be more happy with our A4 and all it's equipped with, such a classy car that there is no turning back!! Thanks again Mario and Rebekah More

Wonderful! Shad was an absolute blast to deal with. I purchased the car sigh unseen from a city about 200 miles away. He instilled confidence in my from the get Shad was an absolute blast to deal with. I purchased the car sigh unseen from a city about 200 miles away. He instilled confidence in my from the get go and expedited the process in a timely fashion. I've owned over 15 cars in the past 10 years and this was by far the best buying experience. More