Audi Central Houston

Poor Quality Assurance and Insufficient Repairs I purchased a certified pre-owned Audi Q5 and from the start it was apparent the service center did not have proper quality assurance and/or verificat I purchased a certified pre-owned Audi Q5 and from the start it was apparent the service center did not have proper quality assurance and/or verification controls in place before selling/returning a serviced vehicle. There was a faulty steering column component upon receipt of my new car, which was checked off as being in good condition on the certified pre-owned paperwork, but it was apparent there was a problem the day I drove it off the lot. Upon identification the service center was happy to correct the problem; however, when I received the car after repair and began to drive home there was a loud noise that was not there before. I brought the car back "again" and the service center said they forgot to put a cap back on a part, but again they checked off on the paperwork that a test drive was completed, with no issues. Next, I had a fender bender and brought my car to the service center for repair, with assurance it would be repaired to it's original condition. Not only was I not kept abreast of the timeline and status of my vehicle during the repairs, which took more than a month, my phone calls were not returned and I had to constantly follow-up for status. After I had to follow-up on the significant delay from the original time estimate, it was communicated they ordered the wrong wheels for my vehicle, as they did not verify the current wheels on my vehicle prior to ordering, after I informed the service rep that I put a different set of Q5 wheels on my car. Finally, after communicating to the Service Director all of the problems I had with his service staff, he assured me he would ensure my car was returned in good working condition. Upon receipt of my vehicle and inspection by a different Audi service center (whom did an amazing job), it was confirmed the vehicle was not properly aligned, there were two faulty components, and a missing part not installed during the repair, again the paperwork spoke to it being aligned properly and all repairs complete, but the car was clearly pulling hard to the right, which was the side of the car the repairs were performed on. I highly recommend this service center implement better quality assurance controls and also keep customer's up-to-date on the status of their vehicle. Very poor experience with service quality and customer service. More

professionals Best dealership in the world. So professional, thanks to Yuri and Sarah for their hard work and great attitudes. Customer service is everything. A spe Best dealership in the world. So professional, thanks to Yuri and Sarah for their hard work and great attitudes. Customer service is everything. A special shout out to Zee. He is the most pleasant and professional person Ive had the pleasure to meet in the course of doing business with Audi. More

Friendly Very friendly service with no pressure. Clean and pleasant. A little disorganized and a little slow processing. Better initial help with clearing and Very friendly service with no pressure. Clean and pleasant. A little disorganized and a little slow processing. Better initial help with clearing and programming phone etc... would have been nice. More

Good experience buying an A6 I bought a used 2015 A6 from Audi Central Houston and was very pleased with the entire transaction. I live in Florida so had to fly to Houston. We m I bought a used 2015 A6 from Audi Central Houston and was very pleased with the entire transaction. I live in Florida so had to fly to Houston. We made the deal over phone and when I got there everything about the car was exactly as the sales person (James Taylor) had assured me. The car was in excellent condition and I was treated very well in all aspects. A little annoyed that they would not take my personal check (out of state) but we got it done. I would go to Audi Central Houston again. More

Horrible service department don't ever go here!! Lots of problems! Took my car for service then it didn't want to start at random times. I brought it back and they never found th don't ever go here!! Lots of problems! Took my car for service then it didn't want to start at random times. I brought it back and they never found the problem,but this time they noticed my belt, tension and pulley needed to be replaced. So they didn't notice it when they clam they do vechicle inspection at ur service. Which was only 2 weeks before. Even the mechanic said that the other mechanic should have seen this and I needed to replace it or it could end up doing more damage and costing more money. So the manager tried to make excuses for why they didn't catch my belt was bad at my service appt. Then it took them over a week to replace and get my Audi back. I kept having to call them for updates on my vehicle and the manager was a joke. The whole situation was long and horrible and when I came to pick up my vehicle not the manager or my service advisor came out to apologize for their bad service. I would not recommend ever going to this location a regular service appt takes them 2-3hrs or longer if you drop off and leave it! I previously had Infinity and their service was excellent and never longer then an hr! More

DISMANNERED AND HORRIBLE SERVICE! DONT WASTE YOUR MONEY HERE It started with when my husband brought be a A BRAND NEW 2017 Audi A4, as u can see below the 2017 A4 issue, Audi corporate helped us get in another c It started with when my husband brought be a A BRAND NEW 2017 Audi A4, as u can see below the 2017 A4 issue, Audi corporate helped us get in another car, so we brought a brand new Audi Q7 prestige... within in 100 miles on the car the check engine light came on and I had to leave my New car in service for 4 days in while they had to replace a ECM module on the car, I also had a issue with the passenger door not closing properly.. so I told the service adviser so she got the shop foreman to check it out! He acknowledges the issue right away and while he was checking it out the Sale manger Mike Tomin came out and told us this is the way the car is build, even if we were not happy with it, and if we were not happy with this problem we would have to contact Audi corporate!!! So sad how this person was was very rude, arrongant and started to argue!! Hope the general manager look in to the type of people he hires and how they communicates with the customers!! Do disappointed and unhappy with this car!! Don't waste your time and money at this dealership!!!Miserable and horrible customer service!!! Audi USA, Audi Central Houston #rude #badcustomerservice #badmanners #audi #audiusa #Audicentral #donotbuy #brandnewaudiQ7 #rude #dontwasteyourmoneyhere #horrible #disappointment #disappointed 😡😡😡 More

Do not go there.. This dealership will deceive you, give you a shaking car, will not be able to fix anything and the worse is they do not even care. This dealership will deceive you, give you a shaking car, will not be able to fix anything and the worse is they do not even care. More

I wish if I read all the negative reviews earlier A week after I bought my certified pre-owned A5, the AC started to make a bad smell, then I noticed a chip on my windshield that I was told by the gla A week after I bought my certified pre-owned A5, the AC started to make a bad smell, then I noticed a chip on my windshield that I was told by the glass repair shop that it's an old chip. A few months later I got 2 flat tires at the same time, but the low pressure sensor never came on. I've been told the wheel is cracked and needed to be replaced. They gave me a quote then next day the quote doubled, but when I asked for an explanation the agent totally dismissed my questions and said he can't explain. I asked the agent, on the phone, to see the tires because the whole thing seemed very suspicious at this point, after he agreed, he changed his mind and said that they disposed them when I went to pick up the car. No one in Audi central Houston bothered to respond to my complaints or addressed my concerns. BOTTOM LINE, WORST AFTER SALE SERVICE. More

Horrible as defined Saw a used car on auto trader. I called them asked about the car. They said it is ok and nothing wrong with it and scheduled me on the next day to tes Saw a used car on auto trader. I called them asked about the car. They said it is ok and nothing wrong with it and scheduled me on the next day to test the car, even when I told them that I will be driving more than 30 miles to reach them, they insisted the car was excellent. When I went to test the car. It took them 20 minutes to get me a sales rep., the car was not showing on their system!!?? Then the man easily said that this specific car was going to auction because it didn't pass their system!!!??? Dealership with attitude.. no one smiling to customers.. parking was horrible... Overall.. bad experience More

WORST AFTERSALES AND SERVICE EXPERIENCE I have a vibration/jerking and apple carplay issue with my 2017 Audi A4 , which i bought it brand new almost 2 months ago from this dealership and t I have a vibration/jerking and apple carplay issue with my 2017 Audi A4 , which i bought it brand new almost 2 months ago from this dealership and till today my issue has not been resolved. At start when i talked to my sales guy he simply tells me it is service issue he cannot do anything about it.So i went to service and they looked at my car saying they couldnt find any codes on my car so car is working fine.I had no one who trusted my word so i made a video of the issue and showed it to shop foreman and after that they agreed to keep my car in service for 2 days and came up with a result there is nothing wrong with the car because there is no codes. I am really frustrated the way dealership has handled my case specially knowing the fact that both of the issues do exist.So please if you really want an audi and want a really good after sales experience look somewhere else because here they dont care about customers at all, as you can see with there ratings too. More