Audi Central Houston

JT is EXCELLENT!!! I recently purchased a preowned Range Rover HSE from JT. He was absolutely the perfect salesman. This was an out of state purchase and he made certain I recently purchased a preowned Range Rover HSE from JT. He was absolutely the perfect salesman. This was an out of state purchase and he made certain everything was handled in a timely manner. He responded to all my text messages and phone calls. He arranged for next day delivery to my doorstep. The vehicle was detailed to perfection when I received it. JT, Thanks for all the extra little things you did. -Gordon More

Poor Quality Assurance and Insufficient Repairs I purchased a certified pre-owned Audi Q5 and from the start it was apparent the service center did not have proper quality assurance and/or verificat I purchased a certified pre-owned Audi Q5 and from the start it was apparent the service center did not have proper quality assurance and/or verification controls in place before selling/returning a serviced vehicle. There was a faulty steering column component upon receipt of my new car, which was checked off as being in good condition on the certified pre-owned paperwork, but it was apparent there was a problem the day I drove it off the lot. Upon identification the service center was happy to correct the problem; however, when I received the car after repair and began to drive home there was a loud noise that was not there before. I brought the car back "again" and the service center said they forgot to put a cap back on a part, but again they checked off on the paperwork that a test drive was completed, with no issues. Next, I had a fender bender and brought my car to the service center for repair, with assurance it would be repaired to it's original condition. Not only was I not kept abreast of the timeline and status of my vehicle during the repairs, which took more than a month, my phone calls were not returned and I had to constantly follow-up for status. After I had to follow-up on the significant delay from the original time estimate, it was communicated they ordered the wrong wheels for my vehicle, as they did not verify the current wheels on my vehicle prior to ordering, after I informed the service rep that I put a different set of Q5 wheels on my car. Finally, after communicating to the Service Director all of the problems I had with his service staff, he assured me he would ensure my car was returned in good working condition. Upon receipt of my vehicle and inspection by a different Audi service center (whom did an amazing job), it was confirmed the vehicle was not properly aligned, there were two faulty components, and a missing part not installed during the repair, again the paperwork spoke to it being aligned properly and all repairs complete, but the car was clearly pulling hard to the right, which was the side of the car the repairs were performed on. I highly recommend this service center implement better quality assurance controls and also keep customer's up-to-date on the status of their vehicle. Very poor experience with service quality and customer service. More

professionals Best dealership in the world. So professional, thanks to Yuri and Sarah for their hard work and great attitudes. Customer service is everything. A spe Best dealership in the world. So professional, thanks to Yuri and Sarah for their hard work and great attitudes. Customer service is everything. A special shout out to Zee. He is the most pleasant and professional person Ive had the pleasure to meet in the course of doing business with Audi. More

Friendly Very friendly service with no pressure. Clean and pleasant. A little disorganized and a little slow processing. Better initial help with clearing and Very friendly service with no pressure. Clean and pleasant. A little disorganized and a little slow processing. Better initial help with clearing and programming phone etc... would have been nice. More

Good experience buying an A6 I bought a used 2015 A6 from Audi Central Houston and was very pleased with the entire transaction. I live in Florida so had to fly to Houston. We m I bought a used 2015 A6 from Audi Central Houston and was very pleased with the entire transaction. I live in Florida so had to fly to Houston. We made the deal over phone and when I got there everything about the car was exactly as the sales person (James Taylor) had assured me. The car was in excellent condition and I was treated very well in all aspects. A little annoyed that they would not take my personal check (out of state) but we got it done. I would go to Audi Central Houston again. More

Horrible service department don't ever go here!! Lots of problems! Took my car for service then it didn't want to start at random times. I brought it back and they never found th don't ever go here!! Lots of problems! Took my car for service then it didn't want to start at random times. I brought it back and they never found the problem,but this time they noticed my belt, tension and pulley needed to be replaced. So they didn't notice it when they clam they do vechicle inspection at ur service. Which was only 2 weeks before. Even the mechanic said that the other mechanic should have seen this and I needed to replace it or it could end up doing more damage and costing more money. So the manager tried to make excuses for why they didn't catch my belt was bad at my service appt. Then it took them over a week to replace and get my Audi back. I kept having to call them for updates on my vehicle and the manager was a joke. The whole situation was long and horrible and when I came to pick up my vehicle not the manager or my service advisor came out to apologize for their bad service. I would not recommend ever going to this location a regular service appt takes them 2-3hrs or longer if you drop off and leave it! I previously had Infinity and their service was excellent and never longer then an hr! More