Audi Central Houston

Mona best service person at Audi Took car for an unscheduled service and almost at closing time and Mona handle all issues in less than 24 hrs, with a great follow up / communication Took car for an unscheduled service and almost at closing time and Mona handle all issues in less than 24 hrs, with a great follow up / communication with me. She took the time to see if some of my cars items where covered or not by insurance, so save some money as well. More

Good result, sloppy work I have taken my car to the dealer after my insurance sent me to have the windshield replaced and in doing so they damaged the rain sensor. After one h I have taken my car to the dealer after my insurance sent me to have the windshield replaced and in doing so they damaged the rain sensor. After one hour, they confirmed the rain sensor was damaged and it needed replacement. Both Paul and Bryan, the customer attendants, were very courteous and prompt. After another hour the repair was done. When I left the dealership and was driving I noticed the side assist was turned off (I always keep it on) and the voice on the navigation was extreme low, inaudible. I tried calling the dealership 4 times to get some instructions to be able to turn the volume up, as I was unable to do it. After a frustrating 45 min of trying and nobody would help with the problem over the phone, I chose to return to the dealership for these problems. Fortunately, I found Bryan very quickly and he solved the problems. He also found the dashboard cover on the passenger side on the floor(!!!!) and he placed back where the mechanic should have taken the time to replaced it. Finally I was able to leave with everything in order. More

Laughed at by manager Went in to look at a certified pre owned a4. Parents previous Audi owners. Asked about pricing and discounts and manager laughed in my face. Was ther Went in to look at a certified pre owned a4. Parents previous Audi owners. Asked about pricing and discounts and manager laughed in my face. Was there with my dad and they laughed at him also. Chose to leave without purchasing the vehicle I wanted because of the inappropriate behavior of the salesperson and manager even though we had settled on a price. More

Excellent new vehicle technology training Last Friday, June 16 2017 my wife and I had new vehicle technology training with Nick Villano. The training by far exceeded our expectations. It was Last Friday, June 16 2017 my wife and I had new vehicle technology training with Nick Villano. The training by far exceeded our expectations. It was very, very useful, but what made it especially remarkable was Nick's professionalism and dedication. He answered all our questions, helped us resolve some problems hooking my phone to the car and even programmed our garage openers. More

Two Excellent 5,000 mile services We took our S3 and S5 in for their 5,000 mile services. Ryan is our service advisor. He has always done a great job. One of the service managers, Jo We took our S3 and S5 in for their 5,000 mile services. Ryan is our service advisor. He has always done a great job. One of the service managers, Joe Musarra, took the time to introduce himself and demonstrate the factory resonator delete for my Audi S3. He, too, was very helpful. Both vehicles were ready when promised. More

Great Service Department My 2017 Q5 had a recall notice issued for a software update. The dealership called me about it and made an appointment 2 days later. The problems wa My 2017 Q5 had a recall notice issued for a software update. The dealership called me about it and made an appointment 2 days later. The problems was solved, my car was washed, fluids topped off, tire pressures checked and had a loaner to use in the meantime. The repairs were done within a couple of hours. This is my 6th Audi from them and I have nothing but great things to say. The staff is gracious, greets you by name and really wants to make you a happy customer. More

Extra mile service Yuri went above and beyond to find the A6 in the color and equipped as we wanted. It was the second car we bought from Audi Central Houston. The servi Yuri went above and beyond to find the A6 in the color and equipped as we wanted. It was the second car we bought from Audi Central Houston. The service and atmosphere are excellent. The employees go out of the way to provide a great customer experience. More

Wonderful service !! From the moment I arrive to the checking out with the cashier, everyone is friendly and there to assist you. Even my car salesman Bobby Bell took time From the moment I arrive to the checking out with the cashier, everyone is friendly and there to assist you. Even my car salesman Bobby Bell took time to say hi while I was waiting. I am a very satisfied customer. Thanks everyone! More

Tech support Nick was fabulous . Came to my home and went over each detail of the car . Set up garage door opener, explained everything and was so easy to work wit Nick was fabulous . Came to my home and went over each detail of the car . Set up garage door opener, explained everything and was so easy to work with. More

Service appointment I was recently in for a 5000 mile service appointment. As with other appointments at this dealership, it went very well. I was treated courteously, I was recently in for a 5000 mile service appointment. As with other appointments at this dealership, it went very well. I was treated courteously, the work done timely, and the car was cleaned and washed! I was very satisfied. More