Audi Central Houston

New Tires and Performance Check 95K Basic Package I was very satisfied with the service provided they way I was treated very professional atmosphere was pleasant. Service up dates keeping me informed I was very satisfied with the service provided they way I was treated very professional atmosphere was pleasant. Service up dates keeping me informed were on time Maintenance check and repairs were completed with a courtesy Car wash. good job! More

Audi Central Houston I bought a new Q5 Premium Plus form this dealership. The purchasing process was very efficient and well-managed. The sales person was attentive and an I bought a new Q5 Premium Plus form this dealership. The purchasing process was very efficient and well-managed. The sales person was attentive and answered all of my questions. Audi offered a good trade-in and provided additional incentives. I highly recommend this dealership. More

non threatening and pleasant atmosphere i have been looking for a used honda crv for 8 months. thousands of cars reviewed. dozens of dealerships visited. audi central is the lowest price for i have been looking for a used honda crv for 8 months. thousands of cars reviewed. dozens of dealerships visited. audi central is the lowest price for an used vehicle. they have the least amount of days on the lot for used cars in texas. the car was perfect. the process was seamless and time efficient. they sent the shuttle to pick me up. gased the venicle and cleaned it again. it is spotless. the coffee is fabulous. the nut bars to die for. Matt and J.T. great. spoke honestly with me in order to assist me in making a decision. i will definitely buy another used vehicle from audi central. thank you matt and J.T. i love my 2006 honda crv. i do not buy cars because of the adversion to dealerships. audi central is like visiting relatives. relaxed and there for you. I loved it!!!!! More

Terrible service with Advisor Jack I was pretty satisfied with the service provided by Audi Central until my recent experience with service advisor Jack. The whole experience was so bad I was pretty satisfied with the service provided by Audi Central until my recent experience with service advisor Jack. The whole experience was so bad that I won’t go to Audi central any more. I scheduled a 25k service on May 31st with Jack at 11:30am, I arrived at 11:25am but he was not at his desk and other advisors couldn’t find him either. I had to wait until 11:45 and he finally showed up without any apologies. He told me the service would be done in one and half hour so he couldn't provide a loaner for me. That was fine. I told him I could either pick up the car before 3pm or after 6pm. He promised that the maintenance can be done at 2pm and he didn't mention anything about shuttle service operation hours. Around 4pm, he sent me a message saying the car is ready to pick up and I asked him to schedule a shuttle service for me around 6pm. He told me the shuttle service stops at 5pm (Later on, I learned that shuttle service actually stops at 5:45pm form another advisor!!). I asked him if it's possible for me to take Uber and get reimbursed (This is what Momentum BMW does when they cannot provide shuttle service). Suddenly, he stopped replying my message and didn't even answer my phone calls. Around 5:30pm, he finally said yes, he could reimburse Uber expense with a receipt and he told me I had to be there before 7pm as they are closed at 7pm sharp (The website shows they are closed at 8pm!!). When I got there and sent him the receipt, he told me he had to let his manager sign a form and then I could get a check in two weeks, which will be mailed from North Carolina. Now three weeks passed, I still don't receive the check yet. The whole experience with Jack was horrible, and I don't understand how a service advisor who keeps lying to customers can still work at Audi Central… More

Audi Disclaimer I absolutely love my truck but this is like a bittersweet moment. I have had the truck almost thirty days and the brakes are squeaking like crazy. I d I absolutely love my truck but this is like a bittersweet moment. I have had the truck almost thirty days and the brakes are squeaking like crazy. I decide to google squeaky brakes to confirm that normally means you need new brakes. I contact my salesman the first time he says all audi's do that so my question is how will I know when I need brakes? I also asked about this crack in the headlamp which he responded that the scratch was not there on the pictures. My thing is in customer service someone has to take accountability which my salesman didn't. I was offered to come in and let them buff the scratch and then again Audi's have squeaky brakes and you have to do your research. I know there are policies in place and you don't normally sale cars in that condition but you are not perfect everyone makes mistakes. Fair warning if you are purchasing an Audi the brakes will squeak all audis do that and mind you I still haven't received my paperwork. But what does that matter I'm only the customer as long as they were paid it's not a problem. Only thing I will probably enjoy are the free carwashes! More

Audi Central Houston/ JT Taylor has made us super happy We enjoyed our car buying experience. Our Audi Brand Specialist JT Taylor was very genuine and informative. We love Audi Central Houston, top of the We enjoyed our car buying experience. Our Audi Brand Specialist JT Taylor was very genuine and informative. We love Audi Central Houston, top of the line service. More

Joe was a great service adviser for S4 Joe was great to work with and I would recommend that anyone who needs service and Audi Central Houston ask for Joe. Will continue to go back to Cent Joe was great to work with and I would recommend that anyone who needs service and Audi Central Houston ask for Joe. Will continue to go back to Central. More

Review of car Nick came out and went over all the wonderful features of my new Audi which was nice that he could come to my house. Really appreciate it. He did a wo Nick came out and went over all the wonderful features of my new Audi which was nice that he could come to my house. Really appreciate it. He did a wonderful job. More

Used Car sold w/ misfiring cylinder, roof leaks: 3K bill An absolute nightmare of an experience with this dealer. I'll keep it short and sweet: I buy a fair number of used luxury cars and understand that pro An absolute nightmare of an experience with this dealer. I'll keep it short and sweet: I buy a fair number of used luxury cars and understand that problems are expensive, but I do expect a dealer of this size to be professional and up-front about whatever issues a car might be experiencing, especially when they claim to have "put it through a full CPO check and only can't call it Certified due to age." So, when the 2nd cylinder misfires in the process of getting the car home, and when the first rainstorm leads to a drenching of the center console and the ruining of the MMI-related electronics, I'm going to be a little upset. To make matters worse, the used car manager did not return multiple voicemails, nor did my salesperson answer any texts. Repair bill touching $3k in the first week of ownership. Avoid at all costs. More

Unprofessional service advisor My service advisor, Alberto, was an hour late for my appointment. He was finishing up with another customer and did not even greet or approach me unti My service advisor, Alberto, was an hour late for my appointment. He was finishing up with another customer and did not even greet or approach me until an hour later. Other than that, drop off and loaner pick up was smooth. He did use a personal cellphone to take pictures of my credit card and insurance info. I thought it was strange since my previous advisor used her iPad. The main issue I had was during pickup. Alberto called me the following day at 330pm and told me my car would be finished by 4 pm. I was not able to pick up my car that evening. Alberto did not like my response and throw out loaner policies with me. I did not appreciate the fact that Audi expects me to drop everything that I'm doing to return my loaner and pick up my car. More