Audi Central Houston

I purchased an A7 Prestige almost exactly 1 year ago. It never worked properly. Some of the safety features would randomly turn themselves off and reboot several times per day while driving. Repair attemp never worked properly. Some of the safety features would randomly turn themselves off and reboot several times per day while driving. Repair attempts failed. A software patch was supposed to be available Q4 2020 but was never released and now they have now idea when it will be available. AudiUSA was sympathetic but useless. The service rep offered the use of a loaner car until they could effect the repairs but the manager, Kevin Lind, refused to help get the car repaired or to follow through on their promise of a loaner vehicle. He was so aggressive that a staff member later apologized to me in the elevator for this manager's behavior when he couldn't be overheard. To get a car with safety features intact, I ended up having to buy a brand new car. To be fair, Audi corporate did help subsidize some of the difference which I appreciate but I was still out of pocket just over $8,500 for the difference between the trade-in they gave me for mine and the purchase price of an identical new vehicle + TTL. I strongly advise against buying an Audi and even more strongly encourage you to avoid this dealership. This is the second Audi I have owned and I will never buy another. More

I have been for oil change around 1.00 pm today and waited for 30 minutes and later service advisor shown up and told he cannot lake any appoint for the day. Reasons as below. 1. Technicians are on waited for 30 minutes and later service advisor shown up and told he cannot lake any appoint for the day. Reasons as below. 1. Technicians are on lunch break. 2. Short of technician. I went to Sewell dealership in sugar land. The advisor shown up immediately and oil change taken care immediately. Really bad experience from Audi central Houston. More

I am disappointed.I've had a long relationship with I am disappointed. I've had a long relationship with this dealership. My household has purchased 3 cars from them. I've sent 2 friends each of wh I am disappointed. I've had a long relationship with this dealership. My household has purchased 3 cars from them. I've sent 2 friends each of whom has purchased a car. I (and my wife) still maintain relationships with some of the sales people who have been there and helped me (Russ Freed). When a beloved member of the staff was ill, another staff person called me to let me know and I contributed to his gofundme. Antoine is a great service provider and my go to person for years. I truly thought i had a good relationship with this dealer. So it saddens me to relate how I was recently treated. I've been looking forward to the release of a vehicle for some time. I went into the dealership and formed a new relation with a salesperson and told them of my intent. We've been in fairly close communication and upon the release of the vehicle the salesperson provided me with an order form and told me to come order. When I arrived however I was told there was a $50,000 markup on the vehicle and that they were only getting one because of limited supply. I told them thank you, but that I wouldn't be paying above MSRP. I also figured I'd perform due diligence and contact a few other dealerships in an ever widening search to confirm the details from my dealership and try to find and order the vehicle. I emailed 2 other local dealerships, and one called me within minutes, told me he was unaware of the limitations discussed at Audi Central and within minutes had the vehicle specced and sent me an agreement for MSRP. The second dealership I contacted told me a similar story and said they would do the same if that agreement fell through. This is why I am disappointed. I've had a long relationship with Audi Central for the past 12 years, but after doing everything right to purchase yet another vehicle from them, they (seemingly) chose to mislead me. FYI, I'm not oblivious to market forces. Maybe they have 100 people requesting this vehicle and it just so happens that the only other local dealerships have 0 people requesting it and they responded accordingly. I just thought that my history with them warranted better treatment. R More

I have owned 5 cars from Audi and very disappointed with the road hazard warranty recently. There was a nail on my side new tire and I was deny with the road hazard warranty. What is the point of buying r the road hazard warranty recently. There was a nail on my side new tire and I was deny with the road hazard warranty. What is the point of buying road hazard warranty from the dealership when I purchased my car and it will not covered the warranty? Been a loyal customers with Audi make me thinking of trading in my car for another better brand that will take care of the loyal customers. More

I purchased the Audi Q3 over a month ago from Audi Central Houston with the help of Emmanuel Agramonte and Nick Clements. I am very pleased with their service; especially, how quick and efficient the Central Houston with the help of Emmanuel Agramonte and Nick Clements. I am very pleased with their service; especially, how quick and efficient the process was thanks to Emmanuel. More

We turned in our Q5 lease. We passed the inspection, turned in both keys, and were assured we were all set. Then we received a bill for a missing key. The number on the invoice had a recording asking us turned in both keys, and were assured we were all set. Then we received a bill for a missing key. The number on the invoice had a recording asking us to call at another time. We called Audi Central Houston, the dealership that handled the return of our lease. Audi Central Houston refused to assist us in any way! The message is clear, once you turn in your Audi they don’t care about you! More

New Car Sale Shalise Curry was excellent, first class customer service. I would recommend her to anyone. She is not pushy and very knowledgeable about the models. Shalise Curry was excellent, first class customer service. I would recommend her to anyone. She is not pushy and very knowledgeable about the models. After the purchase she has checked in with me several time to make sure that everything was ok. More

Honest & delivered on promises! I inquired on a car shown on-line via internet messaging. Less than 10 mins later I had a response and better price than shown on-line! To top that, I inquired on a car shown on-line via internet messaging. Less than 10 mins later I had a response and better price than shown on-line! To top that, it was Saturday around 4:50pm! The sales person Paul Hernandez even commented that he would be available Sunday for any questions, wow! We worked out a deal and with home delivery (thanks COVID-19!) for a new A7 and even an agreeable trade-in value by the following week Tuesday! Due to Paul being off the next day, sales person Chris Hall jumped in to finalize everything and kept me updated during the entire process! I asked him to advise when he was delivering the car to me and he did that plus showed up on the time he said! Brought all the paperwork, clearly explained everything, we signed everything in my garage and then he spent time showing me my new A7 including many features. He even told me to call him anytime for any support! He stayed to ensure I was happy and then drove back my trade-in. Dawn Villarreal in finance helped me meet my financing needs and was able to get me great financing setup. She was patient explaining everything as well as answer all my questions. Few days go by and I had a few issues, Paul was on vacation and Chris was tied up, so Sales Mgr James Watts jumped in to handle everything. James worked with me to ensure all my issues were handled and stayed on top of everything. Everything he told me he would do, he did! Very respectful, honest and made it happen. My first experience with Audi Central Houston... Kudo's to all four of them for taking care of me as well as getting me into my new A7 Prestige to enjoy! Great teamwork, great people, great place to do business with! They have earned my business and respect! BTW - I noticed constant sanitizing, face masks, gloves and proper social distancing to meet COVID-19 requirements! Sincerely, Albert G. More

Price listed on Car Gurus was $14,982. When asked what the final price, excluding sales tax, would be $15,990. There was add-on after add-on including stamping an ID # in 4 places on the vehicles, insura the final price, excluding sales tax, would be $15,990. There was add-on after add-on including stamping an ID # in 4 places on the vehicles, insurance that I don’t need since I have my on insurance, putting a coating on the vehicle. This is year old car. “Bait & Switch & Pad& Pad the purchase price. More

LOVED working with Yuri and Lenny! First class all the way. I live in Dallas but my brother and sister in law who live in Houston recommended I check out your dealership. The trip was more than worthwhile way. I live in Dallas but my brother and sister in law who live in Houston recommended I check out your dealership. The trip was more than worthwhile More