Audi Central Houston

I am with an auto repair shop in Rosharon, Tx. We were looking for two wheel speed sensors on an Audi Q7. The manager Ed Tucker was very helpful to our driver. He sold us the speed sensors. Unfortunately looking for two wheel speed sensors on an Audi Q7. The manager Ed Tucker was very helpful to our driver. He sold us the speed sensors. Unfortunately the parts were incorrect. So went sent our driver back with the old parts to match. He was helped by a gentleman named Don. Our driver called me while there at Audi Central parts counter. Don made excuses first about the receipt not accompany the returned parts. I had to remind him that our shop is in his computer. The war of words began shortly after. We just needed the correct parts. Dan was not interested in spending the time to look at the old part to match it correctly . After several minutes of me reminding him that he was the ''Audi Parts Guru''. Which I am not. I told my driver to leave due to the lack of professionalism on Dan's part and lack of interest in just simply doing HIS JOB. An ''Audi Parts Specialist''. As my driver was leaving Dan said. ''Do not come back''. I then contacted another Audi dealership. After several minutes with that gentleman. He made some phone calls to Audi North America. Within minutes my phone rang and issues were handled. Why then must I ask. Dan is part of the problem and not part of the solution. More

After years of owning luxury cars, Audi Central Houston has once again been a huge disappointment. From the lack of communication to the unjustified arrogance of the service department, it's impossible to has once again been a huge disappointment. From the lack of communication to the unjustified arrogance of the service department, it's impossible to recommend this dealership. I have switched to Sewell Audi where my wife bought her car and receives excellent service. More

Purchase of my new used car Hyundai Santa Fe went smooth. No hassle, no drama. No hassle, no drama. More

If your buying sight unseen, over the internet, run away. This company delivered a car to me that required about $4k in repairs to fix items not disclosed in their ads nor by the salesman I worked with. Th This company delivered a car to me that required about $4k in repairs to fix items not disclosed in their ads nor by the salesman I worked with. The worst internet car purchase experience I have ever had. More

I am still waiting 2+ weeks of leaving messages with the 'tire expert' to call us back. I have a flat RUN FLAT tire on my Q7 that does NOT have a spare and I am not driving 30 miles to get there. 'tire expert' to call us back. I have a flat RUN FLAT tire on my Q7 that does NOT have a spare and I am not driving 30 miles to get there. More

Straight forward negotiation, friendly, knowledgeable salesman Jeffrey. Took the time to show us several models. We got to test drive them also. Good service and nice showroom. salesman Jeffrey. Took the time to show us several models. We got to test drive them also. Good service and nice showroom. More

Joanne was our guy! Took his time explaining any questions we had. He was great! Would definitely recommend the dealership. Everyone was great! Thanks all questions we had. He was great! Would definitely recommend the dealership. Everyone was great! Thanks all More

This last required recall service was outstanding. Flor, my service rep, is prompt, courteous and informative. Thank you, Audi Central, for having such a professional service representative like Flor. my service rep, is prompt, courteous and informative. Thank you, Audi Central, for having such a professional service representative like Flor. More

Joane Dede was very knowledgeable about the car and Nick Clements made choosing service packages easy and didn't try to force me into purchasing what I wouldn't need. The overall friendlessness of everyone Clements made choosing service packages easy and didn't try to force me into purchasing what I wouldn't need. The overall friendlessness of everyone I interacted with and the employees of this dealership were very welcoming and made purchasing my first car easy and quick! More