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Audi Central Houston

Houston, TX

4.3
268 Reviews
About Our Audi Dealership in Houston Welcome to Audi Central Houston. Even if you've never visited our dealership before, you might already be familiar with it. That's because our state-of-the-art Audi dealership is instantly recognizable to those that live and work near Houston's Medical Center, Rice University, and the Museum Districts. At Audi Central Houston, it's not just our offices, customer lounges and parts and service facilities that are high tech. Equally forward-thinking is the professional, informative and friendly way we do business. With our client-centric approach, we pride ourselves in providing Houston-area drivers with an entirely new way to shop for, maintain, and embrace the Audi luxury-performance tradition.
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2120 Southwest Freeway

Houston, TX

77098

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Showing 268 reviews

October 18, 2021

After years of owning luxury cars, Audi Central Houston has once again been a huge disappointment. From the lack of communication to the unjustified arrogance of the service department, it's impossible to More

by Andrew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick, James
Oct 22, 2021 -

Audi Central Houston responded

Hi Andrew Grams, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. If you'd be willing to provide more feedback, please reach out to us at (855) 627-5368 so we can assist you further.

October 10, 2021

Purchase of my new used car Hyundai Santa Fe went smooth. No hassle, no drama. More

by bettyhem
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric
Oct 12, 2021 -

Audi Central Houston responded

Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We sincerely thank you for the positive review, and look forward to seeing you again soon!

Oct 12, 2021 -

Audi Central Houston responded

Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We sincerely thank you for the positive review, and look forward to seeing you again soon!

October 05, 2021

If your buying sight unseen, over the internet, run away. This company delivered a car to me that required about $4k in repairs to fix items not disclosed in their ads nor by the salesman I worked with. Th More

by islepm
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Names omitted
Oct 07, 2021 -

Audi Central Houston responded

Hi there, I would like to get some more details about your experience with us. Please reach out to us at (855) 627-5368 so we may assist you in moving forward towards a resolution.

Oct 07, 2021 -

islepm responded

Good morning, who should I contact? Respectfully Jim Ward

September 15, 2021

I am still waiting 2+ weeks of leaving messages with the 'tire expert' to call us back. I have a flat RUN FLAT tire on my Q7 that does NOT have a spare and I am not driving 30 miles to get there. More

by tiredmom
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
*anyone who would pick up the phone
Sep 17, 2021 -

Audi Central Houston responded

Tiredmom, we strive for 100% satisfaction, and we regret to find out that this was not the case. We'd like the opportunity to turn your experience around. Please reach out to us at (855) 627-5368 at your earliest convenience to discuss how we can turn this experience into a positive one.

September 12, 2021

Straight forward negotiation, friendly, knowledgeable salesman Jeffrey. Took the time to show us several models. We got to test drive them also. Good service and nice showroom. More

by Normalops
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Restrepo
Sep 14, 2021 -

Audi Central Houston responded

Hi there, thank you so much for taking the time to leave a review for us. We're thrilled we could meet your expectations! We look forward to assisting you in the future, and hope you have an excellent day!

September 06, 2021

Joanne was our guy! Took his time explaining any questions we had. He was great! Would definitely recommend the dealership. Everyone was great! Thanks all More

by A. Wilks
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joane Dede
Sep 09, 2021 -

Audi Central Houston responded

Hi there, thank you so much for taking the time to leave a review for us. We're thrilled we could meet your expectations! We look forward to assisting you in the future, and hope you have an excellent day!

September 03, 2021

This last required recall service was outstanding. Flor, my service rep, is prompt, courteous and informative. Thank you, Audi Central, for having such a professional service representative like Flor. More

by RGM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Flor
Sep 09, 2021 -

Audi Central Houston responded

Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Take care!

August 22, 2021

Joane Dede was very knowledgeable about the car and Nick Clements made choosing service packages easy and didn't try to force me into purchasing what I wouldn't need. The overall friendlessness of everyone More

by JwillHTX
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jane Dede, Nick Clements,
Sep 01, 2021 -

Audi Central Houston responded

Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Take care!

August 19, 2021

Frank, my sales person, was extremely helpful. Very professional. And the sales process went smoothly. More

by george
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank
Sep 01, 2021 -

Audi Central Houston responded

Hi there, thank you so much for taking the time to leave a review for us. We're thrilled we could meet your expectations! We look forward to assisting you in the future, and hope you have an excellent day!

July 26, 2021

I have a few questions:Why am i not getting traffic I have a few questions: Why am i not getting traffic reports. I signed up for connect and Sirius? Why has my Iphone music stopped? How can i get t More

by wmillarcunningham
Customer Service
Recommend Dealer
Yes
Employees Worked With
eric
Aug 14, 2021 -

Audi Central Houston responded

Hi there, we would love to be of assistance to you in getting these technical issues ironed out. Please contact our team so we can set up a time for you to visit. We can be reached at (855) 627-5368, at your convenience. Thank you, and we hope to hear from you soon!

Aug 14, 2021 -

wmillarcunningham responded

Eric responded to most of my questions and was helpful in answering them. I do think, Audi needs to provide more training help for customers, particularly on all the great safety items and routine settings and controls in the touch pad....

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