Audi Central Houston

Good car buying experience at Audi Central Houston. Sales people are very professional and heplful. Sales people are very professional and heplful. More

SLIMY EXPERIENCE. I purchased a used Lexus from salesperson Marvin Munoz. 1) Bait and Switch - the price advertised was not the actual sales price once I showed up I purchased a used Lexus from salesperson Marvin Munoz. 1) Bait and Switch - the price advertised was not the actual sales price once I showed up to sign paperwork. They had included add-ons that I did not agree to. 2) This was a cash transaction and paperwork completion took less than 15 minutes, however, I was made to wait almost 2 hours so that by the time I got to the final person to sign contracts I was exhausted, frustrated and anxious to get finished. I insisted to this individual that I was NOT paying for the add ons and she insisted that they were included at no extra charge. This was a lie. 3) I was asked to put a $500 deposit down to "hold the car" until we signed paperwork the following day. The deposit was not credited and has not been refunded despite multiple requests. I have had to go through the tedious process of disputing the charge with my CC company to get my money back. When I called the finance manager the next day, Willie Richardson, he talked in circles for 45 minutes without addressing any of my concerns with the clear intention of wearing me down. I emailed the manager of Audi Central and got no response. Regardless of the fact that I purchased a new car from them 4 years ago, this is the treatment I received. I politely informed them that this would be the end of our business relationship and his response was to buy another car from them so he could make it up to me. It's been over 30 days and I am still waiting for my $500. They managed to ruin the entire experience of buying my teen her first car. More

With my new Audi Q4, Yuri Poshumensky has now sold us 6 Audi cars/SUV's. He is a true professional, never tries to oversell, and gives us the best deals available. Today Lenny James spent time teaching m Audi cars/SUV's. He is a true professional, never tries to oversell, and gives us the best deals available. Today Lenny James spent time teaching me how to set up and charge my new Q4 e-tron. Each purchase had been a very pleasant experience. More

Bought a q5 in May 2022 Took more than 5hrs to get through all the paperwork. Had to come back two because I was told I didn’t sign a particular document. I was told I would be shown the features of t through all the paperwork. Had to come back two because I was told I didn’t sign a particular document. I was told I would be shown the features of the car when I picked it up since they were detailing it. Which never occurred since they said they were no staff to help during the time I came to pickup. This will be my last Audi. More

Great service, very fast process. Don’t oversell but very knowledgeable and answered all my questions smoothly. Don’t oversell but very knowledgeable and answered all my questions smoothly. More

I have always had a good experience with Audi Central Houston. They performed all the service on my A6, and recently I purchased a S6 through the dealership. The dealership exceeded expectations on both Houston. They performed all the service on my A6, and recently I purchased a S6 through the dealership. The dealership exceeded expectations on both regards. More

I am reasonably satisfied as I purchased a nice low mileage CPO Audi Q5 at a market price and the salesperson was pleasant, and tried her best to expedite the sales process. While I am happy with the c mileage CPO Audi Q5 at a market price and the salesperson was pleasant, and tried her best to expedite the sales process. While I am happy with the car, I was not fully satisfied with the dealership experience for a few reasons: 1) there was a surprise — at least to me — mandatory charge for dealer installed options - permaplate coating and an anti theft feature - that added ~$1,000 to the price. I did not see much value in these options but it was too late to get them removed. Since they were not optional they should have been specified and added to advertised price on the internet and dealer websites. I found this lack of transparency and upfront pricing annoying and it left me with a bad taste. My family has purchased 5 used cars from 5 different dealers in Houston over the last few years, none of whom added “mandatory” extras to the price 2) I was offered a lousy price for my car as a trade in, $5,000 less than Caravana where I since seamlessly sold my car 3) the paperwork took a long time to complete, mostly because the business manager was busy with other customers and 4) there was calculation/clerical error in the paperwork. This resulted in me being told to pay a lower balance when I picked up the car, which got corrected a few days later. As mentioned, overall an okay experience but it was not as transparent and crisp a transaction as I would have liked and would have expected from a luxury car dealership. More

Very clean and welcoming dealership nice people at the front desk excellent salesman buying the vehicle was a good experience front desk excellent salesman buying the vehicle was a good experience More

Everyone in the dealership were very professional and made whole purchasing process pleasureable. Top notch dealership!!! made whole purchasing process pleasureable. Top notch dealership!!! More

The Audi Central Houston Dealership sold this car to me on a few big lies - 1. That Q4 e-tron is definitely eligible for $7500 tax credit - I later found this does not apply to 2023 models that are b on a few big lies - 1. That Q4 e-tron is definitely eligible for $7500 tax credit - I later found this does not apply to 2023 models that are bought in 2022 and if parts are not made in North America. The IRS website does not even show this model. When I entered the VIN number, I am told that this is a non NA car, so it's not eligible for tax credit. The dealer mentioned to me in very clear terms that this car is eligible for credit and people who bought it have availed the credit. 2. That Audi is working with Tesla to use its super-charging facilities - I do not see this happening with recent massive drops on Tesla prices and the emerging NACS standard. I do not see any recent news about Tesla opening up superchargers. 3. Range issues - the dealer said that I can easily make 175 miles back home at 100% charge - well that drive was nerve-wrecking as I reached home with just 17% battery left with almost 0 chargers along the way, only because I came at 45mph on a 75 mph road. If I had continued to drive at even a normal speed of 65 mph, I don't think I would have made it home. 4. This car's range is advertised as 241m, but practical number is about 140 miles, considering speed, 80% charge to 10% charge, weather, gradient. ie you cannot go beyond 70 mile radius without recharging anxiety. 5. Despite the fact that they work the bank i financed with, they took a lot of time for completing the papers. I had to wait for 75 minutes to get a signature from one manager, who was busy selling extras to another customer. 6. I spent an hour talking to my loan officer, despite having a full pre-approval. For comparison, I bought a Toyota previous year, with the same bank and loan process was super-smooth. Audi Central Houston was really unprepared about this. Overall took 6 hours to buy a car. 7. Wifi doesn't work inside the building. You have to stand outside the building amidst the noise of downtown cars to talk to anyone. 8. Dealer raved about the EV charging stations. This is a lie. Most stations are very low output (6 to 20 kW) and most Electrify Americas function only at 50% capacity with several broken units or unreliable chargers. The non-Tesla infrastructure is simply pathetic. 9. Overall pretty disappointing EV car and a very disappointing experience with dealer. Will never buy an Audi again. 10. Tried to call back my sales dealer for a few questions post-sales. Absolutely no reply. Just felt ignored completely after sales. More