Audi Central Houston

I was in the dealership for four hours! (: That is way too long to purchase a vehicle. And the car that I wanted was already there. My husband had pre-arranged for the vehicle to be (: That is way too long to purchase a vehicle. And the car that I wanted was already there. My husband had pre-arranged for the vehicle to be sent to the dealership. T here was no need for me to look at multiple cars More

Great salesperson Eric Walsh. This is the first time I purchased a use vehicle. Eric walked me through the process and helped me get the right car. This is the first time I purchased a use vehicle. Eric walked me through the process and helped me get the right car. More

BUYER BEWARE DO NOT BUY FROM THIS DEALERSHIP. Their business practices are shady and they cannot be taken at their word. Audi South Houston sold me a car with “badly bent wheels” after trying Their business practices are shady and they cannot be taken at their word. Audi South Houston sold me a car with “badly bent wheels” after trying to bait and switch me on the price. I worked with Hunter and “Cap”. Longer story: I live in Austin and found a car that I was interested in at their dealership. I negotiated with Hunter and then eventually “Cap” on the value of my trade-in and out the door price. I told them that if they were able to meet a certain price, that I would drive down that day and purchase. First problem: Upon inspection there was a broken vent piece in the center console trim. They told me that they missed it in the initial inspection and would send the part. Second problem: Once we started going through the paper work they informed me that they would only offer the price that we had discussed if I used their financing which was at a much higher rate than my credit union. This was communicated to me after I drove down from Austin. They tried to pressure me into orienting around my monthly payment instead of the total cost, where I would end up paying much more for the car. This was predatory behavior. I let them know that I was ready to walk away from the deal and share my experience. After keeping me waiting for multiple hours, they relented and made the deal happen. At this point “Cap” placed the blame on my sales associate Hunter and implied that he was going to reprimand him. I found this unnecessary and in poor taste. My impression of the situation was that the blame did not lay with Hunter. Third Problem: Since the car was preowned, there were issues syncing my MyAudi account as the primary key account. I reached out to both the general Central Houston Audi support number and to Hunter and Hunter was able to solve part of the issue before both he and the general support number went silent and I had to work with Audi Customer Care. Fourth problem: It took a month and multiple unanswered texts and calls before the part eventually made its way to me. When it arrived, it was a much larger trim piece that needed to be replaced and I had to have it installed at a nearby dealership. To their credit, they did cover the cost of this repair. Fifth problem: While Audi South Austin had the car, they put it up to balance the wheels and rotate the tires. They found that both driver side wheels were badly bent and needed to be replaced. There is no cosmetic damage to the car and the wheel wobble is not very noticeable in “comfort mode” (the car does have a great suspension). At this point I reached back out to Hunter and “Cap”. After another reminder I received a call from “Cap”. He told me that they don’t miss damage in the inspection (see first problem). He implied that I may have caused the damage, and told me that I needed to drive back to Houston for them to look at the car with no guarantees that they would resolve my issue. He only trusts “his guys” and would not work with my local dealer. I told him that this was unacceptable and was told that he would call me back with a resolution and I have not heard back. Audi South Austin has been a pleasure to deal with thus far. More

Jeffrey Restrepo & Jamie Pinckard were such a pleasure to deal with purchasing a 2025 RS Q8. They were both professionals and no nonsense in making my out of state purchase the best possible experience. I deal with purchasing a 2025 RS Q8. They were both professionals and no nonsense in making my out of state purchase the best possible experience. I was an out of state buy from Florida and this purchase could not have been any easier ! Thank you Audi Central Houston ! More

I’ve been a customer for years. The sales and service experience at Audi Central Houston is great! I feel like I’m part of their family now. The sales and service experience at Audi Central Houston is great! I feel like I’m part of their family now. More

My sails lady was outstanding and everyone else was very helpful, informational and very courteous helpful, informational and very courteous More

Cree was fantastic. She was very knowledgeable about all their automobiles, trims, colors and options. She was very knowledgeable about all their automobiles, trims, colors and options. More

Sales person Jay was fantastic and the manager too . Super helpful. The only person who had a bad attitude was the woman we paid and signed the papers . Otherwise we had a good experience. Super helpful. The only person who had a bad attitude was the woman we paid and signed the papers . Otherwise we had a good experience. More

Andre, Kevin and the entire Audi Central team were fantastic. Thanks for your patience and understanding during our decision making process and giving us all the information and time to pick out the fantastic. Thanks for your patience and understanding during our decision making process and giving us all the information and time to pick out the Audi right for us. Thanks! More