Audi Cary

My biggest issue with Audi Cary was the pressure to purchase add ons the day that I picked up my vehicle. I waited 2 months longer than I was told I would have to wait for my car, and given that I und purchase add ons the day that I picked up my vehicle. I waited 2 months longer than I was told I would have to wait for my car, and given that I understood that the delay was not the dealers fault, I was happy and in a rush to pick up my vehicle when I suddenly got a text it had arrived with no warning. Everything with sales and finance had been fine until I came in, clearly asking if an 1.5 hours would be sufficient, and after waiting for an hour, I was blindsided by finance with about 20 different add on options with varying terms, levels, etc... And, I was told that I was going to lose a lot of money if I didn't sign up that day, as the primary add ons had to be purchased at that moment. I said no, but the finance staff continued to pressure me to purchase extended warranty and maintenance. There was no way that I could adequately review the options, and I ended up missing an important meeting as a result of trying to do so. It was very stressful, and after giving into the pressure, I ended up coming in the next day to cancel the add ons that I had purchased. I know this to be a common dealership sales technique, and while it may work to get people to buy more, it leads to customer dissatisfaction. Given the time this process took, I got very little instruction on use and features of my new vehicle, which definitely led to further dissatisfaction with my purchase. Sales and finance staff are trained to handle things this way, so the change has to come from management. If there is true savings in the add ons, why not give customers the opportunity to review the information for a week or two so that they can make informed decisions and be happy with the purchase as a result? I left late, stressed, upset, and without any formal introduction to my new Audi. More

I had a great experience. Very friendly and knowledgeable staff, which took their time to show different cars and explain different options by showing those in different car m Very friendly and knowledgeable staff, which took their time to show different cars and explain different options by showing those in different car models. More

Eric was an awesome salesman. Very helpful and knowledgeable the entire process. He made my car buying expensive very pleasant. Very helpful and knowledgeable the entire process. He made my car buying expensive very pleasant. More

Great experience overall, but exceptional experience with Johnnie. Consummate professional looked out for our interests. Johnnie. Consummate professional looked out for our interests. More

Ty greeted us at our vehicle and was very pleasant. Ty was outstanding through the whole process. I have bought over 15 cars and this was by far the best experience I ever had. Hugh in finance was a Ty was outstanding through the whole process. I have bought over 15 cars and this was by far the best experience I ever had. Hugh in finance was a pleasure to work with. Everyone at the dealership was ideal. Management worked with us on getting the most for our trade in to make it all work out. I will definitely visit them for my next car. When you go to the dealership ask for Ty Cupitt and you will be taken care. Thank you all for everything and a special thanks to you Ty. More

Jimmy was awesome. Highly recommend him to all. Thorough, knowledgeable - enjoyed the experience which is unusual in buying a car. Highly recommend him to all. Thorough, knowledgeable - enjoyed the experience which is unusual in buying a car. More

Awesome job everyone was nice knowledgeable and we were well taken care of great job. well taken care of great job. More