Audi Cary

I had an amazing experience with Jimmy. I was able to find my perfect car. He even went to go pick it up for me at another dealership. Definitely would recommend Jimmy and any other associa I was able to find my perfect car. He even went to go pick it up for me at another dealership. Definitely would recommend Jimmy and any other associates at this dealership. 10 out of 10 experience. More

Jimmy was very helpful, compassionate and attentive to the needs of our growing family. I appreciated his positive persistence and proactive approach to help us identify the right solution for our needs. the needs of our growing family. I appreciated his positive persistence and proactive approach to help us identify the right solution for our needs. I also appreciated his flexibility of working with our busy schedules to address our most pressing concerns including driving the vehicle out to ensure it fit our dimension requirements. More

Johnnie was excellent. Very informative and made my car buying experience a breeze. I highly recommend this dealership. I wasn’t local Johnnie made sure to send pictures an Very informative and made my car buying experience a breeze. I highly recommend this dealership. I wasn’t local Johnnie made sure to send pictures and guided me on all the documents I needed for my purchase to ensure an easy process. More

My biggest issue with Audi Cary was the pressure to purchase add ons the day that I picked up my vehicle. I waited 2 months longer than I was told I would have to wait for my car, and given that I und purchase add ons the day that I picked up my vehicle. I waited 2 months longer than I was told I would have to wait for my car, and given that I understood that the delay was not the dealers fault, I was happy and in a rush to pick up my vehicle when I suddenly got a text it had arrived with no warning. Everything with sales and finance had been fine until I came in, clearly asking if an 1.5 hours would be sufficient, and after waiting for an hour, I was blindsided by finance with about 20 different add on options with varying terms, levels, etc... And, I was told that I was going to lose a lot of money if I didn't sign up that day, as the primary add ons had to be purchased at that moment. I said no, but the finance staff continued to pressure me to purchase extended warranty and maintenance. There was no way that I could adequately review the options, and I ended up missing an important meeting as a result of trying to do so. It was very stressful, and after giving into the pressure, I ended up coming in the next day to cancel the add ons that I had purchased. I know this to be a common dealership sales technique, and while it may work to get people to buy more, it leads to customer dissatisfaction. Given the time this process took, I got very little instruction on use and features of my new vehicle, which definitely led to further dissatisfaction with my purchase. Sales and finance staff are trained to handle things this way, so the change has to come from management. If there is true savings in the add ons, why not give customers the opportunity to review the information for a week or two so that they can make informed decisions and be happy with the purchase as a result? I left late, stressed, upset, and without any formal introduction to my new Audi. More

Eric was an awesome salesman. Very helpful and knowledgeable the entire process. He made my car buying expensive very pleasant. Very helpful and knowledgeable the entire process. He made my car buying expensive very pleasant. More

I had a great experience. Very friendly and knowledgeable staff, which took their time to show different cars and explain different options by showing those in different car m Very friendly and knowledgeable staff, which took their time to show different cars and explain different options by showing those in different car models. More

Jimmy was awesome. Highly recommend him to all. Thorough, knowledgeable - enjoyed the experience which is unusual in buying a car. Highly recommend him to all. Thorough, knowledgeable - enjoyed the experience which is unusual in buying a car. More