Audi Cape Cod

Really Disappointing I couldn't be more disappointed with the service at Audi Cape Cod. I dropped my Audi S5 off a couple of weeks ago to get new tires and to fix a leak i I couldn't be more disappointed with the service at Audi Cape Cod. I dropped my Audi S5 off a couple of weeks ago to get new tires and to fix a leak in my washer fluid tank. They gave me a quote for the tires along with a 40-point inspection which I shouldn't have needed since I had them service the car 1,500 miles earlier. Anyway, they sent a quote and called me to let know that the leak was only a minor part and would be an easy fix. I told that was great and that I would like the leak fixed but that I would prefer to buy my own tires if that was OK. They stated this would be no problem as long as I paid for the installation and alignment. No problem. I picked up my car a week later with new tires. I was charged for the alignment installation and $150 for what I thought was the minor leak fix. I put the car back into winter storage and checked on it a couple of weeks later to find a huge puddle of washer fluid all over our garage floor. They had clearly not fixed the leak and had decided to fill my washer fluid anyway. This, of course, caused washer fluid to leak all over our garage floor and since the car had been sitting for a couple of weeks the fluid seeped into the flooring making it impossible to remove. We now have a nice blue stain in the middle of our garage. I contacted Matt Gustafson in the service department and he basically said not our problem. He states I declined the service, which I definitely did not, and if I had, why in the world would they put washer fluid into a car that has a known leak! He said the $150 was for the diagnostic check, which I didn't even need. I had serviced the car less 1,500 miles ago! Just really incompetent service and zero acknowledgment of the mistakes they made. I definitely would not recommend if you want a quality service and if you have a problem they definitely aren't going to take any responsibility. More

Excellent experience! I had a really positive experience at Audi Cape Cod, and would recommend the dealership to anyone considering an Audi. The service at Audi Cape Cod is I had a really positive experience at Audi Cape Cod, and would recommend the dealership to anyone considering an Audi. The service at Audi Cape Cod is truly excellent, the facility is brand-new and impressive, and the sales team and management were noticeably more professional and straightforward than two other dealers closer to Boston I went to. I worked primarily with Allen Parsons, who is great! He is friendly, informative, professional and straightforward. I didn't feel any pressure to buy or to look at cars with extras I didn't need, and he helped guide me through the process so I could make the best decision myself. He, along with manager Anthony Latham, were very kind to help locate and deliver a Q5 with the exact specifications and colors I was looking for, and I couldn't have been happier. I was very impressed with the delivery day routine - the staff really went out of their way to make that process simplified and efficient. I also came back for a great follow-up on-boarding demo with Nick Parsons, who was very friendly, professional and efficient. I highly recommend this location, especially Allen Parsons, and I'm loving my Q5. Thanks again! More

OUTSTANDING SERVICE From greeting to initial information to helpful and timely willingness to provide assistance, the experience was outstanding. The professional appeara From greeting to initial information to helpful and timely willingness to provide assistance, the experience was outstanding. The professional appearance of staff and the environment only enhances the overall pleasure in the service of this dealership. Attention to detail counts and this staff had it. A thank you to Allen and Laurie for making this purchase very impressive from start to finish! More

Great car buying experience From the time I walked in I felt that the buying of my next car was going to be positive. I was greeted warmly by the receptionist and she let Jay Ro From the time I walked in I felt that the buying of my next car was going to be positive. I was greeted warmly by the receptionist and she let Jay Rosoff know that I was there. Jay is the most professional, pleasant, knowledgable, helpful sales rep. that I have ever met. He gave me many options for cars and the options they offered. There was no pressure to buy or pricing. I would recommend to everyone to go to Audi Cape Cod and ask for Jay when they ate ready to buy a car. More

It was a wonderful experience. Alan, Anthony and Nick were so nice and helpful. They were great to deal with. I would rate the dealership and these men an 11. Alan, Anthony and Nick were so nice and helpful. They were great to deal with. I would rate the dealership and these men an 11. More

Best Customer Experience Ever! From the minute I walked into Audi Cape Cod, I began an experience with a car dealership that I have never encountered before. From the outstanding c From the minute I walked into Audi Cape Cod, I began an experience with a car dealership that I have never encountered before. From the outstanding customer service, to the depth of knowledge that the sales people had, to the pristine cleanliness and atmosphere (including the service area) - I have had an A+ customer experience. I want to thank: Allen Parsons, Nick Parsons, Anthony Laham, Cheyenne De Barros, Matt Gustafson, Laurie Gallo (sorry if I forgot anyone else!). From helping me to find the right vehicle, to getting the price I budgeted for, to recognizing my time constraints, and bending over backwards to make sure I was comfortable with all aspects of the buying process! And signing off on the paperwork was a breeze! I know I made the right decision - I love my car and know I will love the Audi experience! More

A great experience! From the start, Cheyenne set the tone for my first visit to Audi Cape Cod. Friendly, helpful, but not over the top. That can be said for Jay and Laur From the start, Cheyenne set the tone for my first visit to Audi Cape Cod. Friendly, helpful, but not over the top. That can be said for Jay and Laurie as well. Both very personable and knowledgeable. Straight forward, no BS. The pattern continued right through to delivery. A great team effort. Most of all, I love my Q5 and am happy I chose Audi Cape Cod! More

Best service ever This is top of the line service the minute I walk in the building I felt at home , everyone's was so nice they treated me like royalty it was more tha This is top of the line service the minute I walk in the building I felt at home , everyone's was so nice they treated me like royalty it was more than I expected . Allen was the best he answer all my question and made me feel welcome not to mention Nick he was very knowledgeable this is my first Audi and it won’t be the last . I am pleased with everything and everyone of the workers they were all friendly .and I came out the happiest customer ever . Great job highly recommended More

Amazing all around experience. Highly recommend this dealership! I dealt with many and they were by far the most professional, reliable and trustworthy. Anthony and the team there Highly recommend this dealership! I dealt with many and they were by far the most professional, reliable and trustworthy. Anthony and the team there worked very hard on my behalf in all aspects (Pricing, logistics, selection and flexibility). I would not hesitate to do business with them again. More

HEAVEN I didn't think it was possible to love my new 2019 A7 more than than the old one, but I do and more. My new car is a sexy sled. Worth waiting for due I didn't think it was possible to love my new 2019 A7 more than than the old one, but I do and more. My new car is a sexy sled. Worth waiting for due to custom everything and the team at Audi of Cape Cod made the wait painless. They were as excited as I was when it came in. They are kind, patient and have a great sense of humor. I think they would chew your food for you if you asked them. They are truly a team. The car is outrageous. Bang and Olufsen sound system is by far better than it was 3 years ago. Everyone looks at this car or slows down. The ride and power are amazing. The new interactive MMI system is easy , even for me, and takes commands from my voice like she is my best friend. We have become an Audi family and no looking back at BMW land. Allen, Anthony,Nick and Laurie are the best!!!!!!! If I forgot someone, my apologies. This is like winning the Oscar , so I am sure I have left people out. Call me shallow but, I LOVE MY CAR.Even the loaner A6 I was given for a day was shockingly fabulous. Here's to many more Audi's in our future but don't let our kids hear that, LOL . More