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Audi Burlington - Service Center

Burlington, MA

4.8
1,376 Reviews

1,376 Reviews of Audi Burlington - Service Center

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November 05, 2021

Kelly was super helpful. I didn’t realize I needed to make an appointment. However she submitted my car for service without one. I was expecting my car to be returned the next day and was elated to have More

by dlstansbury@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly 5 stars
Nov 05, 2021 -

Audi Burlington responded

Thank you for the awesome feedback - we'll be sure to let Kelly know how much you appreciate her excellent service. We appreciate you visiting us here at Audi Burlington and hope we have the opportunity to serve you again in the future!

November 05, 2021

Good communication and very informative about Audi service. My car was well taken care of for the repair and was also washed clean. More

by Jasonphoeurk91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2021 -

Audi Burlington responded

Thank you for the positive feedback about your recent visit here at Audi Burlington! We appreciate your support and hope to see you again next time!

November 05, 2021

Always customer-centric. Friendly, knowledgeable, explanations clear and answer my questions. All my car's documents and programs are digital so they know what coverage I have and what is already pai More

by FO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Carman
Nov 08, 2021 -

Audi Burlington responded

We're happy to hear the Audi Burlington team has provided such excellent care to you during your visit! We hope you come back to see us again for your next appointment!

November 03, 2021

Kelly was great to work with, very accommodating! I have great trust in this service department. I bought my certified Audi A4 there and have always brought it to them for maintenance. The work is alway More

by Jayme
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly
Nov 03, 2021 -

Audi Burlington responded

Hi Jayme, thank you for taking the time to share your experience working with Kelly at Audi Burlington! We look forward to working with you again!

November 03, 2021

Gary was extremely helpful in getting my Audi repaired when the check engine light came on. He arranged a Lyft ride for me to go home while my car was being fixed and also arranged another ride for me to More

by Ricky Malhotra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary
Nov 03, 2021 -

Audi Burlington responded

Thank you for the excellent review, Ricky! We're glad to hear that Gary provided such exceptional service and we'll be sure to pass along your kind comments to him. Thanks for trusting Audi Burlington with your vehicle. We hope we can be of service to you again in the future!

November 03, 2021

Service was first rate and fast. Answered all my questions. Service Advisor was very knowledgeable. Would recommend to anyone with an Audi. More

by MARTINKRM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2021 -

Audi Burlington responded

We're happy your service visit went so well, Martin! Thank you for coming to Audi Burlington for your automotive needs!

November 02, 2021

I have been a custom of herb chambers for a while now. The staff is very professional and helpful explaining in Detail the service The car needs. Derek was very professional and helpful. He kept me upda More

by vici51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2021 -

Audi Burlington responded

Thank you for your loyal business! We're truly grateful for all of your support and are glad to hear Derek & the team made your most recent experience a smooth one. Take care and we'll see you next time here at Audi Burlington!

November 01, 2021

Always professional, courteous, and thorough. I know when I take my car there it will get done properly More

by Nealfmaclean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond
Nov 03, 2021 -

Audi Burlington responded

It means so much to hear our team provided five-star care to you! Thank you for taking the time to leave us your review! - Audi Burlington

October 30, 2021

Quick and easy 30k service. I love my Audi Care Package because there was no additional charge! Everything was included. I also appreciated the car wash and vacuum. It was a nice touch. DJT from Winches More

by DJT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Savage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2021 -

Audi Burlington responded

Thank you for taking the time to review your recent visit with our team! Your business is greatly appreciated by all of us here at Audi Burlington and we look forward to your next visit!

October 28, 2021

The service at Audi Burlington is always excellent. I wouldn’t take my car anywhere else for service. I am kept up to date throughout and I am always provided with a great loaner car. Gives me a chance t More

by DMoreland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2021 -

Audi Burlington responded

It means so much to hear our team gave you such excellent care! Thank you for having confidence in us! – Audi Burlington

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