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Audi Burlington - Service Center

Burlington, MA

4.8
1,407 Reviews

1,407 Reviews of Audi Burlington - Service Center

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December 13, 2021

I've been going to Burlington for at least 40 years even before Herb Chambers. I would never go anywhere else. I always get a royal welcoming and excellent service. More

by thomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brendan Leary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2021 -

Audi Burlington responded

Wow! We're speechless, Thomas! It means so much to hear that our team has earned your business all these years! We value you as a customer and look forward to seeing you at your next service visit! Thank you! - Audi Burlington

December 10, 2021

Derek is the best service rep, he knows his stuff and he understands the customer!! More

by 3934
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2021 -

Audi Burlington responded

Thank you for this wonderful feedback - Derek will be thrilled to hear it! We appreciate you being an Audi Burlington customer and look forward to seeing you next time!

December 10, 2021

Excellent service, they took care of everything from the the time I dropped my car off until the time I picked it up More

by K.mart_13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2021 -

Audi Burlington responded

Thank you for trusting Audi Burlington with your vehicle! We appreciate your great review and hope to see you again next time here at Audi Burlington!

December 08, 2021

we have bought and serviced our cars here for years, and have always been very satisfied with the professionalism and quality of service More

by hdaglio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2021 -

Audi Burlington responded

Thank you for trusting our team at Audi Burlington! We're honored to have you as a customer! See you next time!

December 08, 2021

Quick appointment, hitch installed, less expensive than expected. 2021 Q5. Very happy with the service department. More

by jeffrey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2021 -

Audi Burlington responded

Hi Jeffrey, thank you for trusting our team! We hope you enjoy your 2021 Audi Q5!

December 06, 2021

Jim and the Audi Burlington team were great. Drop off, loaner, details of work needed and checkout were all top notch. I was in and out in 1 day. Will definitely return recommend to others. More

by rgfinch11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2021 -

Audi Burlington responded

Your review for Jim and the team has made our day! Thank you so much for being a loyal Audi Burlington customer!

December 03, 2021

I brought my Audi A4 in for an oil change and due to COVID-related concerns, I requested a “contactless” service. Derek and the rest of the service personnel were very accommodating and respectful - tha More

by C&P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2021 -

Audi Burlington responded

Thank you for the kind review! We appreciate you trusting Audi Burlington with your A4 and are happy to hear that Derek & the team could make you feel comfortable throughout the experience. Take care and please don't hesitate to reach out if we can be of service again in the future!

December 02, 2021

Derek B. has been my service manager for years, across multiple vehicles, and always provides excellent service. Extra credit for finding and fixing an undetermined "squeak/rattle". It's completely gone n More

by Borty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2021 -

Audi Burlington responded

Thank you for being an Audi Burlington customer! We're so glad that Derek continues to earn your loyal business with his excellent service and we'll be sure to pass along these kind comments to him. Thanks again for the great review. We'll see you at your next visit!

December 02, 2021

Always great service from Audi Burlington. Jim and the rest of the staff there are great! More

by mike.delelys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2021 -

Audi Burlington responded

Mike, we are so proud to hear that you had such a great time working with our team at Audi Burlington! Thank you so much.

Dec 02, 2021 -

Audi Burlington responded

Mike, we are so proud to hear that you had such a great time working with our team at Audi Burlington! Thank you so much.

December 01, 2021

Very friendly staff and prompt service , Customer service really accommodated me when I needed to come in. More

by yesenia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2021 -

Audi Burlington responded

Thank you for the great review of Audi Burlington! We're glad our team was able to help you out and we hope we can be of service again in the future!

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