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Audi Burlington - Service Center

Burlington, MA

4.8
1,383 Reviews
Call Service Center (781) 272-8880

1,383 Reviews of Audi Burlington - Service Center

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December 29, 2021

Service was done on time and tasks were explained well by service agent. Thank you. More

by HMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Carman
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Dec 29, 2021 -

Audi Burlington responded

We are so happy to hear that you had a great time at Audi Burlington! Thanks for your review!

December 29, 2021

Very happy with the dealership with the service Jim Parolisi has been fabulous since I bought the car the communication is great I’m very happy More

by Gazgukc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2022 -

Audi Burlington responded

Thank you for the wonderful review! It means a lot to hear that you're satisfied and we look forward to serving you again in the future. Take care! - The Audi Burlington Team

December 28, 2021

Great service and follow up…have worked on many issues…great details that can be easily scheduled More

by glauninger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2021 -

Audi Burlington responded

We appreciate you coming to Audi Burlington for your service needs. Thank you for the kind review!

December 28, 2021

Everyone was very polite and professional. Booking appointment was easy and worked into my schedule and time frame More

by Sharonf4190
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2022 -

Audi Burlington responded

Thank you so much for coming to Audi Burlington, Sharon! We are happy to hear we made this such an easy experience! See you next time!

December 28, 2021

Excellent service at this dealership.Derek Brodeur was Excellent service at this dealership. Derek Brodeur was incredibly helpful, as were all the other professionals. They took me in quickly and were res More

by KM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2022 -

Audi Burlington responded

Thank you for the fantastic review! It was a pleasure having you visit us here at Audi Burlington and we hope to see you again in the future!

December 24, 2021

Gary Carman is an outstanding service tech who is very focused on satisfying his customers. More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Carman
Report | Print
Dec 28, 2021 -

Audi Burlington responded

John, thank you for sharing this honest and glowing feedback about Gary. He truly cares for the work he does and the people he serves. This will mean a lot to him! Thank you for coming to Audi Burlington for your service needs.

Dec 29, 2021 -

John responded

You’re welcome. Gary truly understands the meaning of customer service!

December 23, 2021

Great dealership. The team, Jim in particular, is professional, knowledgeable and friendly. Communication regarding status, timing and cost of repairs is excellent. More

by Cbsully
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2021 -

Audi Burlington responded

Thank you for the glowing feedback about Jim. These traits and more perfectly describe what it's like to work with him, and we are grateful that he represents the Audi Burlington name well. We appreciate your patronage!

December 22, 2021

Good to great service all the time, and I have been going since 2013. Don More

by Rob.walsh327
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 22, 2021 -

Audi Burlington responded

Thank you for your loyal business, Rob! We're truly grateful for all of your support over the past eight years and we look forward to your next visit! - The Audi Burlington Team

December 22, 2021

Derek was great! Fast efficient and knowledgeable. He should train other staff with his experience. More

by Saltyandpepper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 22, 2021 -

Audi Burlington responded

Thank you for the kind review! Derek is a truly wonderful asset to our team and we'll be sure to share this excellent feedback with him. Take care and we'll see you next time here at Audi Burlington!

December 20, 2021

Matthew was very helpful in solving the problem with my vehicle He contacted Audi to see if they could pay for some of the cost since the vehicle had only gone 1k past the warranty and they agreed to pay 9 More

by Jim's new Q5
Recommend Dealer
Yes
Employees Worked With
Matthew
Report | Print
Dec 21, 2021 -

Audi Burlington responded

Thank you for taking the time to tell us about your visit with Matthew! We are glad they could help resolve this issue while honoring your warranty! We hope to see you again at Audi Burlington!

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