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Audi Burlington - Service Center

Burlington, MA

4.8
1,382 Reviews

1,383 Reviews of Audi Burlington - Service Center

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January 25, 2022

While a bit more extensive need than first thought, got to the source of the problems quickly, communicated effectively, and, even with having to get a part, not in stock, were able to complete the repair. More

by canbio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond
Jan 26, 2022 -

Audi Burlington responded

Thank you for sharing your experience! We appreciate your feedback and hope we can be of service to you again in the future! - The Audi Burlington Team

January 24, 2022

Derrick was very helpful in resolving my problems and rescheduling a second visit to complete the service. More

by rlucci
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2022 -

Audi Burlington responded

We're happy Derrick could help resolve these concerns for you! Thank you for taking the time to leave your awesome feedback! - Audi Burlington

January 21, 2022

Ontime, pleasant, and repair done perfectly. With loaner. Very competent and i will use them solely in the future More

by John.stempeck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2022 -

Audi Burlington responded

Thank you for sharing your experience, John! We look forward to seeing you again next time here at Audi Burlington!

January 20, 2022

Exceptional customer service and technical assistance from Jim in service. He goes above and beyond to make sure everything is done satisfactorily!! More

by Snowjo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2022 -

Audi Burlington responded

Thank you for the wonderful feedback! Jim & the team look forward to serving you next time! - Audi Burlington

January 20, 2022

Audi Burlington always goes above and beyond the service expectations every time I visit. The service staff are friendly, professional, knowledgeable and experienced. The service time is quick and a loaner More

by Noodle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Carman
Jan 21, 2022 -

Audi Burlington responded

Thank you for being an Audi Burlington customer! We appreciate your wonderful feedback about our team and look forward to seeing you at your next visit!

January 18, 2022

Prompt service. Knowledgeable staff. Clean, safe and welcoming waiting area. Will return for future services. More

by gfdinicola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2022 -

Audi Burlington responded

Thank you for visiting Audi Burlington! We look forward to seeing you next time!

Jan 20, 2022 -

gfdinicola responded

Thanks for the excellent service.

January 14, 2022

Professional kind and considerate service received from Derek. Ready when promised and no sale pressure for additional services but provided it as an option. More

by SuzieQ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2022 -

Audi Burlington responded

Thank you for the review! We're glad to hear Derek provided you with five-star service and we hope to see you again next time here at Audi Burlington!

January 14, 2022

Very professional, walked me through what was going to be done and were committed to get the car back to me when I needed, and they did. Raymond was very courteous and friendly. More

by Tbdad
Friendliness
Recommend Dealer
Yes
Employees Worked With
Raymond Hebert
Jan 14, 2022 -

Audi Burlington responded

Thank you for the kind review! We're glad Raymond & the team could deliver an excellent experience and we hope to see you again next time here at Audi Burlington!

January 14, 2022

Professional. Courteous. Friendly. Efficient. Clean. This dealership’s service is excellent! Jim makes it easy for me to have my car serviced. More

by Denise
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2022 -

Audi Burlington responded

Thank you for the positive feedback, Denise! We look forward to your next visit with us here at Audi Burlington!

January 11, 2022

As always, Jim P. In service does a great job and alerts you as soon as the car is ready ! The entire dealership from GM down to runners are extremely customer service oriented. Been a customer for more th More

by Louyanjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adnan Sehovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Savage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Morrison, Ashley Downey, Sarah Hannon
Jan 11, 2022 -

Audi Burlington responded

We are so proud that you've been a customer for over a decade! It's been an honor to serve you. Audi Burlington appreciates you!

Jan 13, 2022 -

Louyanjr responded

Keep up the great customer service !!

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