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Audi Burlington - Service Center

Burlington, MA

4.8
1,382 Reviews

1,382 Reviews of Audi Burlington - Service Center

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January 29, 2022

Excellent service by Derek, appreciated the efficiency of the process and the communication - Thank You More

by Lpaolillo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2022 -

Audi Burlington responded

We're so happy to hear this and can't wait to share it with Derek! Thank you for trusting Audi Burlington with your business and please don't hesitate to reach out if we can be of service again in the future!

January 28, 2022

i brought my car in for annual maintenance. After checking thun said that 3 of my tires were worn that at some time i will need to replace them. This was done via a video to my phone. there was no More

by Edna Allen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2022 -

Audi Burlington responded

Thank you for taking the time to share your experience, Edna! We're so glad our team was able to help you make an informed decision and we'll be sure to let them know how much you appreciate their service. Thanks for trusting Audi Burlington with your business - we look forward to seeing you next time!

January 28, 2022

Always an excellent service experience. Derek and the rest of the staff are a pleasure to work with. I drive over 100 miles to service my car at Audi Burlington and I’m more than happy to do so!! More

by Bill K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2022 -

Audi Burlington responded

Wow, thank you so much for making the 100-mile drive to come work with Derek & the team here at Audi Burlington, Bill! We're truly grateful for your support and look forward to your next visit!

January 28, 2022

Excellent experience start to finish!communication outstanding, done on time, zero hassles. Jim stayed on it. More

by Brdcorp
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2022 -

Audi Burlington responded

Thank you for sharing your experience! Your business is greatly appreciated by all of us here at Audi Burlington and we hope to see you again next time!

January 28, 2022

Exceptional customer service. Knowledgeable friendly and thorough! All points can of contact are positive. I trust and appreciate their service. More

by petrillo25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2022 -

Audi Burlington responded

Thank you for your confidence in the Audi Burlington team! We appreciate your wonderful feedback and look forward to seeing you next time!

January 27, 2022

Such a pleasure to be working with knowledgeable and polite folks. First time at Audi of Burlington after a less than perfect service at another local dealer More

by Jonk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2022 -

Audi Burlington responded

Thank you for visiting our team here at Audi Burlington! We appreciate your positive feedback and hope we have the opportunity to serve you again in the future!

January 27, 2022

Excellent customer service experience. Called to confirm that parts were on order and again once parts arrived. Kept me in the loop, much appreciated. More

by rod42c
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2022 -

Audi Burlington responded

We're happy to hear our team provided you with such excellent service! Thanks for trusting Audi Burlington with your business and please don't hesitate to reach out if we can be of assistance again in the future!

January 27, 2022

Clean, courteous staff, and they took my service order seriously (issue with trunk making noise). More

by pwesolowski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2022 -

Audi Burlington responded

Thank you for rating us five stars! We hope to see you again! - Audi Burlington

January 27, 2022

The service was well done and the wait very reasonable. Very easy to schedule online. The service listen to all of my comments beforehand and every issue was addressed. I am very happy!! More

by neilo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2022 -

Audi Burlington responded

Thank you for the wonderful feedback! It means a lot to hear that you're happy and we hope to see you again next time here at Audi Burlington!

January 25, 2022

While a bit more extensive need than first thought, got to the source of the problems quickly, communicated effectively, and, even with having to get a part, not in stock, were able to complete the repair. More

by canbio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond
Jan 26, 2022 -

Audi Burlington responded

Thank you for sharing your experience! We appreciate your feedback and hope we can be of service to you again in the future! - The Audi Burlington Team

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