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Audi Burlington - Service Center

Burlington, MA

4.8
1,382 Reviews

1,382 Reviews of Audi Burlington - Service Center

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March 11, 2022

Very friendly, communicative, correct service. Fast checkin and checkout. Was able to get a loaner during service as well More

by blanske
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2022 -

Audi Burlington responded

We are so proud to hear that you had a great time at Audi Burlington! Thank you for choosing us!

March 11, 2022

Quick and easy service for a software update! The service dept was very busy the morning I went but the desk was efficient in checking me in and getting me on my way. More

by mymoon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond
Mar 14, 2022 -

Audi Burlington responded

We're glad we could provide a more streamlined process when servicing your vehicle! Thank you for rating us five stars! - Audi Burlington

March 11, 2022

Neat, clean waiting area. Service is at Audi dealer prices, but the personnel are skilled, courteous and efficient. They get it right the first time, and rarely miss anything. More

by jamesloveday75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2022 -

Audi Burlington responded

James, we are so pleased to hear that you had such a great time working with our team at Audi Burlington! Thank you so much!

March 10, 2022

Jim was very professional and helpful. The work was quick and the car was very clean after service. More

by Charlie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2022 -

Audi Burlington responded

Charlie, we are so happy to hear that Jim provided excellent service to you! Thank you very much for choosing us at Audi Burlington!

March 08, 2022

I typically NEVER use a dealer for service because of past experience and cost but this dealer has earned my business for the things I don’t have the tools to do myself. They have always been attentive a More

by JTW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herby
Mar 08, 2022 -

Audi Burlington responded

Thank you for the wonderful review! It means a lot to hear that we've earned your support and we hope we have the opportunity to assist you with your next vehicle purchase. Take care and thanks again, from all of us here at Audi Burlington!

March 05, 2022

Great job by all the front of house staff. I was kept informed and they were able to let me switch loaners when the first had a minor technical glitch. Very pleasant experience! More

by Jollynomad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herbie Pierre
Mar 08, 2022 -

Audi Burlington responded

Thank you for reviewing your recent experience with the Audi Burlington team! We appreciate your wonderful feedback and hope we can be of service again in the future!

March 04, 2022

My visit was OK. But it was difficult to set up an appointment. I left my phone and nobody call me back. More

by ryszard.brzoskowski
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

Audi Burlington responded

Thank you for sharing your honest feedback with us, we are always looking for areas we can make improvements. We are glad your service went well. Feel free to reach out to me if there is anything else I can help you with! Thank you, Matthew Brickey - Service Manager - mbrickey@herbchambers.com

March 04, 2022

Recall work was completed on time and interaction with service agent was professional as usual More

by Hmsalem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

Audi Burlington responded

Thank you for reviewing your recent visit here at Audi Burlington! We appreciate your positive feedback and look forward to seeing you next time!

March 04, 2022

Great service and expertise. . well informed timely service through out the entire process. Faculty and waiting area very nice More

by jwnolan1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

Audi Burlington responded

Thank you for taking the time to share this wonderful feedback! We appreciate you coming to visit us here at Audi Burlington and hope to see you again in the future!

March 04, 2022

Did everything, took me on time, was able to get loaner, finished earlier than expected. And car nice and clean ! More

by arny8130
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

Audi Burlington responded

We're happy the Audi Burlington team gave you such awesome care! Thank you for rating us five stars!

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