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Audi Burlington - Service Center

Burlington, MA

4.8
1,380 Reviews

1,380 Reviews of Audi Burlington - Service Center

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May 07, 2022

Absolutely outstanding! This was my first vehicle from a Audi dealership. Brendan took his time walking me through each and every step as well as all the financial options I More

by Scurtis731
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Morrison, Sven Curkic, Gary Carman, Kelly Mullaney
May 09, 2022 -

Audi Burlington responded

Thank you for the kind review! We're so glad Brendan had the opportunity to assist you during your visit and we'll be sure to share this wonderful feedback with him. Thanks for choosing Audi Burlington and please don't hesitate to reach out if we can be of service again in the future!

May 03, 2022

Service was great I had no issues. My car was ready when I needed it. More

by andrea.rainford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Mullaney
May 04, 2022 -

Audi Burlington responded

Thank you for trusting Audi Burlington with your vehicle, Andrea! We appreciate you taking the time to leave us a review and hope we can be of service to you again in the future!

May 03, 2022

They treated me with courtesy, they explained what service my car needed and the service was done in the estimated time More

by Nchipndale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2022 -

Audi Burlington responded

Thank you for your kind comments! We appreciate you as a customer and look forward to seeing you next time at Audi Burlington!

April 27, 2022

Called Gary early AM to fix a split tire on Q7 and needed car back asap for kids pickups. The team made sure tire came in the 10AM delivery and was ready to go by noon. My experience is the service team are More

by Rob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Carman
Apr 28, 2022 -

Audi Burlington responded

Thank you for the kind review, Rob! We're always happy to take care of our customers and we'll be sure to let Gary & the team know how much you appreciate their timely service. Thanks for being an Audi Burlington customer - we look forward to seeing you next time!

April 26, 2022

I came from another Audi dealership and Audi Burlington is way better! Way easier to make appointments, zero hassle loaners , great quality workmanship. Ray Hebert & Jason Russo were an excellent team. Aud More

by edgar7314
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Hebert & Jason Russo
Apr 26, 2022 -

Audi Burlington responded

Thank you for taking the time to share your experience working with Ray and Jason! We're so happy that we provided you with an efficient appointment! We look forward to seeing you next time at Audi Burlington!

April 26, 2022

Great service Extremely pleased would highly recommend Burlington Audi to my friends and family Friendly , courteous and welcoming More

by Joanmel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2022 -

Joanmel responded

Great

Apr 27, 2022 -

Audi Burlington responded

Thank you for the wonderful feedback! We appreciate you coming to visit us here at Audi Burlington and look forward to seeing you again in the future!

April 26, 2022

Amazing service Derek was polite and knowledgeable He explained everything to me My car was fixed in a timely fashion More

by Joanmel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2022 -

Audi Burlington responded

Derek and the team are so happy you had a positive experience here! Thank you for coming to Audi Burlington!

April 23, 2022

Service used to be great. Just had my car serviced. Dropped on a Thursday and promised it would be done on Monday. On Monday I received no update and the dealership didn’t ret More

by John R.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa? She kept answering the service number when I called and then put me on hold for ever
Apr 26, 2022 -

Audi Burlington responded

Hi John, we apologize for this level of service and would like the opportunity to discuss the details of your visit with you directly. Please reach out at your earliest convenience. Thanks, Matthew Brickey - Service Manager - mbrickey@herbchambers.com

April 22, 2022

Audi Burlington is nice dealership stuff is quite nice ,workmen ship good Uptill now I don’t have a problem. More

by Hardik Patel
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kelly Mullaney
Apr 22, 2022 -

Audi Burlington responded

Thank you for the wonderful feedback, Hardik! We look forward to seeing you next time here at Audi Burlington!

April 22, 2022

Gary at Burlington Audi was a pleasure to work with. He was informative and responsive to our issues with our vehicle More

by Jbusco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Carman
Apr 22, 2022 -

Audi Burlington responded

We're so happy to hear this wonderful feedback and can't wait to share it with Gary! Thank you for visiting Audi Burlington. We hope to see you again next time!

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