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Audi Burlington - Service Center

Burlington, MA

4.8
1,380 Reviews

1,380 Reviews of Audi Burlington - Service Center

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May 23, 2022

Kelly was the most helpful person , Audi is lucky to have her taking care of customers like me . More

by Captgover
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kelly Mullaney
May 24, 2022 -

Audi Burlington responded

Thank you for sharing your review! Kelly and the rest of our team look forward to seeing you next time at Audi Burlington!

May 21, 2022

They were very friendly and helpful at drop off and pickup. Called me when they said they would More

by Topdog4540x
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Carman, Kelly Mullaney
May 24, 2022 -

Audi Burlington responded

We're happy your service experience was up to our five-star standards! Thank you for being a loyal Audi Burlington customer!

May 18, 2022

Please not and friendly staff. They offer a Lyft shuttle while I waited, only needed an oil change More

by Cormier2000
Recommend Dealer
Yes
Employees Worked With
Gary Carman
May 19, 2022 -

Audi Burlington responded

Thank you for trusting the Audi Burlington team with your vehicle's oil change! We appreciate your business, as well as your kind review, and hope we have the opportunity to serve you again in the future!

May 18, 2022

Whenever I bring my car in, they address the situation right away and are reliable More

by megolden781
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Audi Burlington responded

It makes our day to read your review! Thank you for coming to Audi Burlington for your service needs!

May 16, 2022

Fast and efficient sales and service team. Ideal for busy people that needs things solved fast More

by diegoKorn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brendan Leary
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022 -

Audi Burlington responded

Thank you for your review, Diego! We look forward to seeing you next time at Audi Burlington!

May 13, 2022

Clean atmosphere. All customer service reps were very professional. Overall good experience. Would recommend good job More

by Johnmace730
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Mullaney
May 16, 2022 -

Audi Burlington responded

Thank you for the excellent feedback! We appreciate you coming to visit us here at Audi Burlington and hope to see you again in the future!

May 12, 2022

Good communication. Attentive and clear about problems / fix. Personable. Happy with overall experience and service. More

by Alex T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Carman
May 12, 2022 -

Audi Burlington responded

Thank you for the excellent review, Alex! It means a lot to hear that you're happy and we hope we can be of service to you again in the future. Take care! - The Audi Burlington Team

May 10, 2022

The usual excellent experience. Jim met me at my car. We discussed service options, and I was provided with a loaner vehicle. The routine work was performed quickly but an un More

by christopher.probyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2022 -

Audi Burlington responded

Hi Christopher, thank you for taking the time to share your review! We're so happy that Jim worked with you and provided you with an efficient appointment. We appreciate your 5-stars and look forward to seeing you next time!

May 07, 2022

Very professional service. Jim went out of his way to explain the probable cause of problem and how it was fixed, More

by ernie
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2022 -

Audi Burlington responded

Thank you for sharing your experience! We're happy to hear Jim provided you with informative service and we'll be sure to pass along this kind review to him. Thanks for visiting Audi Burlington and please don't hesitate to reach out if we can be of assistance again in the future!

May 07, 2022

I had an excellent experience with Audi of Burlington this morning! I had a recall and complimentary inspection performed on my 2018 Audi A4 and the 45k mile scheduled maintenance and inspection perform More

by Paula
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herby
May 10, 2022 -

Audi Burlington responded

Paula - thank you so much for trusting Audi Burlington with the care of your vehicles! We're happy to hear Herby & the team provided you with five-star service and we hope you'll be visiting us again in the future. Take care!

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