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Audi Burlington - Service Center

Burlington, MA

4.8
1,382 Reviews

1,382 Reviews of Audi Burlington - Service Center

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September 04, 2022

My Q7 had an issue that even the Audi regional reps could not figure out, Matt Brickey The service manager asked me to have confidence in his top tech Jason, they solved an obscure issue with a small drain l More

by matt.schulman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Brickey, Gary Carman, Kelly Mullaney
Sep 07, 2022 -

Audi Burlington responded

Matt, Jason, and the team all appreciate the great feedback and five-star rating, Matt! We're so happy we could take care of your Audi Q7 in our service center, and we hope that you continue to visit us for all your automotive needs! Thank you! - Audi Burlington

September 02, 2022

I purchased my Audi at Audi Burlington and have had my car serviced by them for the past 9 years. I have been very happy with this arrangement. More

by joanala180
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2022 -

Audi Burlington responded

We're so grateful to have you as a part of the Audi Burlington family! It means the world to us to know that you have had five-star service visits and that we continue to earn your business! Thank you for being our customer!

August 31, 2022

Always great service at Audi Burlington from beginning to the end. A pleasure always. Professional More

by 383cmc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly
Sep 01, 2022 -

Audi Burlington responded

We appreciate you taking the time to tell us about your great five-star experience at Audi Burlington! We hope that you visit us again soon!

August 30, 2022

I appreciated the utmost professionalism and care each person I spoke to when I brought my car in for service. Derek stood out the. He kept me updated and was cordial.. More

by Audiking
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2022 -

Audi Burlington responded

Thank you for the five-star review! It means a lot to hear we've provided such great care to you! We look forward to assisting you again in the future! - Audi Burlington

August 28, 2022

Everything was good from start to finish they let me know what was going on and called when it was ready no problems at all More

by Jamesmarcie33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2022 -

Audi Burlington responded

Thank you for sharing your experience! We appreciate the positive feedback and hope to see you again next time here at Audi Burlington!

August 26, 2022

Audi Burlington Service was excellent, responsive, with easy access. Everything moved swiftly and with efficiency. More

by KM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Carman
Aug 29, 2022 -

Audi Burlington responded

Thank you for sharing your experience! We appreciate you visiting us here at Audi Burlington and look forward to serving you again in the future!

August 24, 2022

Fantastic Service and Process All Around From Scheduling, To Drop Off, The Updates And The Pickup. More

by SM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Audi Burlington responded

Thank you for the wonderful review! We appreciate you trusting the Audi Burlington team with your business and look forward to serving you again next time!

August 24, 2022

Great sales person and the service department is efficient and great at what they do. More

by Liz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Mullaney
Aug 24, 2022 -

Audi Burlington responded

We appreciate your five-star review, Liz! Thank you for being an Audi Burlington customer!

August 22, 2022

On time, quick drop off and pick up process. Good communication. Polite employees. No upselling More

by Boyd_robyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2022 -

Audi Burlington responded

We're pleased your service visit was worthy of a five-star rating! Thank you for being an Audi Burlington customer!

August 19, 2022

The team at Audi Burlington ALWAYS takes care of its customers and, in particular, the service team. Jim has been taking care of me for years and years and the service is always impeccable. Thanks Jim More

by gmac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2022 -

Audi Burlington responded

Thank you for trusting Audi Burlington with your loyal business! We're so glad Jim & the team continue to earn your support and we look forward to seeing you at your next visit. Take care!

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