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Audi Burlington - Service Center

Burlington, MA

4.8
1,383 Reviews

1,383 Reviews of Audi Burlington - Service Center

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October 26, 2022

Ray in the service department was awesome. Seamless!! In and out in 10 minutes. Thanks again Ray More

by Tatum429
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray Hebert
Oct 27, 2022 -

Audi Burlington responded

You are most welcome, Tatum! Ray and the team look forward to seeing you again! Thank you! - Audi Burlington

October 24, 2022

Gary was very professional and helpful with detailing my cars issues and what it would take to fix them. He listened carefully and documented everything. More

by Bozzie63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Carman
Oct 24, 2022 -

Audi Burlington responded

Thank you for sharing your review! We're so happy that Gary earned your 5-stars! We look forward to seeing you next time at Audi Burlington!

October 24, 2022

I am very satisfied with this dealership. The staff members with whom I interacted were very courteous and helpful. I’m satisfied with their answers to my questions. Thank you for the excelle More

by frankpassamonte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ali Mohajer, Gary Carman, Kelly Mullaney
Oct 24, 2022 -

Audi Burlington responded

Thank you for your review! We're so happy that our team answered all of your questions during your recent visit! -Audi Burlington

October 21, 2022

Raymond was great! Very helpful and responsive. Went above and beyond to help with my repairs. Thanks! More

by jemmert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond
Oct 21, 2022 -

Audi Burlington responded

We're so glad Raymond had the opportunity to assist you! Thanks for trusting Audi Burlington with your business and please don't hesitate to reach out if we can be of service again in the future!

October 21, 2022

Jim and the service staff were great… easy to get a hold of, straightforward and very knowledgeable. Highly recommend! More

by josiahhaley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2022 -

Audi Burlington responded

Thank you for the wonderful feedback! We're happy to hear Jim & the team provided you with an excellent experience and we hope to see you again next time here at Audi Burlington!

October 20, 2022

Would recommend to anyone for an auto dealer particularly because of their service department! Friendly, professional and experienced. More

by John.vanopdorp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Mullaney
Oct 20, 2022 -

Audi Burlington responded

Thank you for recommending our service team, John! We are happy you had a five-star experience and look forward to assisting you again! - Audi Burlington

October 19, 2022

Kelly was great. Received a loaner. The text video from the mechanic was terrific. Smooth and efficient process. More

by Maffeojohn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Mullaney
Oct 20, 2022 -

Audi Burlington responded

Thank you for sharing your experience! Kelly & the team appreciate your positive feedback and hope to see you again next time here at Audi Burlington!

October 16, 2022

No problem making an appointment for the same day. Car was done in less than an hr. Oil change. Good customer service! More

by Ils
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2022 -

Audi Burlington responded

We're happy you enjoyed your experience servicing your car at Audi Burlington! Thank you for taking the time to leave us this great review!

October 15, 2022

I have been going to Audi Burlington service for more than 10 years now, I really like their service. My service consultant is Jim Parolisi is excellent, he’s professional and knowledgeable, very helpful More

by Hn_hu
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2022 -

Audi Burlington responded

Thank you for choosing Audi Burlington for the past 10 years! We appreciate your service and look forward to passing this along to Jim!

October 14, 2022

Great customer service at Audi Burlington today for 50,000 mile check up and oil change. More

by Audi customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2022 -

Audi Burlington responded

Thank you for visiting Audi Burlington! We appreciate the positive feedback and hope to see you again next time!

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