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Audi Burlington - Service Center

Burlington, MA

4.8
1,383 Reviews

1,383 Reviews of Audi Burlington - Service Center

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November 30, 2022

Herby and Derek were awesome! They sent me a video of my vehicle while it was being serviced! Couldn’t be more happier, thank you! More

by Volivera42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Herby
Dec 01, 2022 -

Audi Burlington responded

Thank you for the fantastic feedback! We appreciate your business and hope we can be of service to you again in the future! - The Audi Burlington Team

November 30, 2022

Anthony was 1 of the most helpful reps I ever had. He was easy to reach and everything went seamless. More

by Kurt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Dec 01, 2022 -

Audi Burlington responded

Thank you for leaving Anthony your great five-star review, Kurt! We look forward to seeing you again at Audi Burlington!

November 30, 2022

Great service overall, from receiving the call and then the car, assessing the issue, providing means of transportation after drop-off even in the absence of a loaner, then following up with root cause and More

by GR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond
Dec 01, 2022 -

Audi Burlington responded

We appreciate you leaving the Audi Burlington team with such awesome feedback! Your five-star rating has made our day and we look forward to seeing you again! Thank you!

November 29, 2022

Jim is best service tech out there. Very helpful. He enjoys what he does. Thank you More

by Dan. Sullivan8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2022 -

Audi Burlington responded

Thank you for the kind review, Dan - we'll be sure to share it with Jim! Your business is much appreciated by our entire team here at Audi Burlington and we look forward to your next visit!

November 28, 2022

Excellent service department. Jim and Anthony were most helpful with my questions. I always am confident about my car when leaving the dealership. More

by E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony
Nov 29, 2022 -

Audi Burlington responded

Thank you for trusting Audi Burlington with the care of your vehicle! We're happy to hear Jim & Anthony were helpful to you during your most recent visit and we look forward to seeing you next time. Take care!

November 27, 2022

Great service right from the moment I pulled up my car. Great idea sending a video of the service and condition of my vehicle More

by Theresa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray service department
Nov 28, 2022 -

Audi Burlington responded

Thank you for sharing your review, Theresa! We're so happy that you recommend our services! -Audi Burlington

November 26, 2022

Once again I want to sing the praises of Audi Burlington‘s service department. Raymond who was the service writer responsible for inducting my car in for maintenance was the consummate profession More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond in Service
Nov 28, 2022 -

Audi Burlington responded

Raymond and the team are so happy to hear that your visit was a five-star experience, Paul! Thank you for being part of the Audi Burlington family!

November 26, 2022

Excellent customer service. The moment I walked into the dealership I was greeted by AnthonyF, who was extremely helpful and professional. The auto tech was also superior. I More

by Judy
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferrera
Nov 28, 2022 -

Audi Burlington responded

Judy, thanks so much for giving us the opportunity to earn your business! We're happy to hear Anthony took great care of you during your visit and we look forward to seeing you again next time here at Audi Burlington!

November 22, 2022

The people who work in the Service Dept of this dealership are top notch professionals who know their business abd who provide extremely great customer service. More

by executiveleader
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony, Matt Brickley
Nov 22, 2022 -

Audi Burlington responded

Thank you for your confidence in our team members at Audi Burlington! We're so lucky to have you as a customer!

November 19, 2022

They did a good job and they were able to plan with me a payment method that worked for me and got my car fixed .. excellent job .. keep the good work up More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond
Nov 21, 2022 -

Audi Burlington responded

It was our privilege to assist you, Ken! Thanks for trusting the Audi Burlington team with your business and please don't hesitate to reach out if we can be of service again in the future!

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