Audi Burlington - Service Center

Service provided exceeded expectations - entire process was crisp and clear. Only took 5 minutes to check in and get loaner and be on my way..The vehicle service video was really a great tool! Communicat was crisp and clear. Only took 5 minutes to check in and get loaner and be on my way..The vehicle service video was really a great tool! Communication with service rep (Anthony) was timely and complete. Great customer service annd overall experience! More

I received outstanding service from Jim in the service department. My appointment was scheduled incorrectly but he corrected the appointment that I was able to get all my work done and not come back. department. My appointment was scheduled incorrectly but he corrected the appointment that I was able to get all my work done and not come back. The work was done promptly and Jim kept us informed. Couldn’t ask for better service! More

Great service. Anthony in the service department is very attuned to customer needs and I could not possibly be happier. Anthony in the service department is very attuned to customer needs and I could not possibly be happier. More

My car needed to go back in the shop 3 times to fix an issue. To offset this they delivered a loaner and picked up my car twice at my house. Anthony in service did an outstanding job arranging things so i issue. To offset this they delivered a loaner and picked up my car twice at my house. Anthony in service did an outstanding job arranging things so it was way less stressful and time consuming. He personally delivered my car once. You have a great employee Audi make sure you aknowledge him. This situation could have been a nightmare for me yet it was seem less thanks to Anthony!!! More

Excellent dealership from sales to service . Great customer service from the moment you walk in to check in to leaving premises . Video is sent upon completion of service detailing service perf Great customer service from the moment you walk in to check in to leaving premises . Video is sent upon completion of service detailing service performed . Completely satisfied More

Anthony was fabulous to work with! I had to reschedule my appointment a few times and Anthony was extremely accommodating! He made sure everything was fixed and kept me posted how lo I had to reschedule my appointment a few times and Anthony was extremely accommodating! He made sure everything was fixed and kept me posted how long it would take while I waited at the dealership. I definitely look forward to working with him for my next service. He is patient, attentive and very professional. More

Excellent customer service. Purchased 2 cars from them and use their service department. Friendly staff. Purchased 2 cars from them and use their service department. Friendly staff. More

Very accommodating and friendly hope the part that was ordered will come in real soon ordered will come in real soon More

Hi Ordered a new door handle drivers side for keyhole. I arrived this rude person in parts comes over puts this 52 dollar piece if plastic walks away. I say excuse me where the rest this is all I got I sh I arrived this rude person in parts comes over puts this 52 dollar piece if plastic walks away. I say excuse me where the rest this is all I got I show him of the photo I sent will order das to be painted. So rude like my time doesn’t matter an no manners like I’m sorry to thank you. I was going to look at Q5 but now I would never do business with Audi Burlington. Thank you More

Poor service advisor, lack of communication skills and knowledge. Advisor says it's never his problem or fault it's always someone else's. Rude man in general knowledge. Advisor says it's never his problem or fault it's always someone else's. Rude man in general More