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Audi Burlington - Service Center

Burlington, MA

4.8
1,408 Reviews
Call Service Center (781) 272-8880

1,408 Reviews of Audi Burlington - Service Center

Sort by
June 05, 2023

3 hours for an oil change? And $200+. Awful. You should be ashamed of yourselves. A million employees walking around and it takes 3 hours. Maybe hire more mechanics a More

by Patrice921
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Derek Brodeur
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2023 -

Audi Burlington responded

Hi Patrice, We all put in a great amount of effort to respect our client's time when they visit us for service. In this instance we completed your oil and filter change in a reasonable amount of time, you also requested a MA state inspection. The regulations require us to follow a specific procedure that is documented and recorded by the state. Unfortunately following this procedure occasionally results in delays that are outside dealership control. We hope you give us another shot and we can turn your experience around. Let me know if I can do anything else. Matthew Brickey - Service Manager - mbrickey@herbchambers.com

June 01, 2023

Very efficient and accomodating to work with. Had tire issue and they helped right away More

by Snow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2023 -

Audi Burlington responded

We're so glad our Audi Burlington team could assist you! Take care and please don't hesitate to reach out if we can be of service again in the future!

May 31, 2023

The service dept. was friendly, helpful and extremely professional. Everyone at Audi goes out of their way to service my car. More

by Beckett15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Warren Wendt
Report | Print
Jun 01, 2023 -

Audi Burlington responded

We appreciate your kind review! We hope that you continue to be impressed with your service here at Audi Burlington! Thank you!

May 27, 2023

The dealership was efficient, friendly, and caring. They were ready to take my car for service when I got there, they kept me well informed, and it was ready when got there to pick up after the servic More

by PatriceD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2023 -

Audi Burlington responded

Thank you for reviewing your recent visit here at Audi Burlington! It's great to know that our team provided you with friendly, informative, and caring service from start to finish. Take care and please don't hesitate to reach out if we can assist you again in the future!

May 27, 2023

Great service, very professional and knowledgeable and very helpful, would come back for future sevice More

by Salma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max
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May 30, 2023 -

Audi Burlington responded

Thank you for taking the time to share your review, Salma! We appreciate your review and look forward to seeing you next time at Audi Burlington!

May 26, 2023

Service team is friendly, helpful and very knowledgeable. They provide suggestions for alternatives and timely updates during the day. More

by Gdohara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Mullaney
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May 26, 2023 -

Audi Burlington responded

Thank you for taking the time to share your review! We look forward to seeing you next time at Audi Burlington!

May 24, 2023

Great service. Provided accurate cost estimates. Communicated well with updates and time estimates texted on a frequent basis, so also knew what was going on. More

by Jrobe58158
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2023 -

Audi Burlington responded

Thank you for the positive feedback about your recent experience with the Audi Burlington team! We appreciate your business and hope we can be of service to you again in the future. Take care!

May 24, 2023

Courteous, efficient and very accommodating. Will continue to service my car here. First rate dealer. More

by Terrygmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2023 -

Audi Burlington responded

We're thrilled to hear how pleased you were with our team's service, Terry! It's great to know that you found the experience here at Audi Burlington to be first-rate. Thank you for taking the time to share your feedback, and we hope to see you again soon for your next service appointment!

May 23, 2023

Always very pleased with them starting with the purchase of my vehicle and all services. More

by fuatuler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Ha
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May 25, 2023 -

Audi Burlington responded

Thank you for trusting the Audi Burlington team with your automotive needs! We appreciate your business, as well as the kind review, and look forward to seeing you at your next visit. Take care!

May 21, 2023

Derek was very helpful with my service. I waited at the dealership and it went by shortly and I was back out on the road. More

by Cici
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2023 -

Audi Burlington responded

We're glad to hear that Derek was able to assist you with your service, Cici. At Audi Burlington, we know your time is valuable and we strive to provide efficient and effective service every time. Thank you for sharing your positive experience with us!

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