Audi Burlington - Service Center

Kelly did a great job communicating and the follow up was just what we needed. just what we needed. More

It’s a pleasure doing business here. Everyone goes above and beyond to make it a great experience. Everyone goes above and beyond to make it a great experience. More

Drove right into the service bay, advisor there to meet me and was taken right in! Very responsive. me and was taken right in! Very responsive. More

EXTREMELY DISSAPOINTED I have a problem with my water pump on my 2012 Audi Q5 and it was diagnosed previously at a local auto shop. My mother also has a q5 but from 2017 and she got noticed of a recall pump on my 2012 Audi Q5 and it was diagnosed previously at a local auto shop. My mother also has a q5 but from 2017 and she got noticed of a recall for the water pump. I called Audi Burlington to see if there was a potential recall for my car and after giving them my cars VIN number, age, and milage they discovered there was no recall for my vehicle. I was informed that there are a lot of problems with q5's water pumps though and they offer an extended warranty for this issue. They told me to bring in my car and they would submit pictures to HQ to see if I was eligible. I brought my car in, was charged 199 dollars, and they looked at my car and told me what I already knew. When I asked what about the warranty, they said it only goes for cars of younger than 10 years and less than 100,000 miles. They clearly knew the day before my car wouldn't be available for the warranty and had me bring my car in any way to charge me $199. When I called to explain the situation, they were extremely rude and wouldn't listen to my side of the story (Max Ha in service). Being one year out of college, I told my dad and he tried to help with the situation, we talked to the service manager, Matt Brickey, he interrupted my father every time he tried to justify the situation and was very hostile. My father let him get his point across then asked if he may speak and Matt hung up on him. We tried to call back three times and they wouldn't answer. The situation was fraud and they handled it with disrespect. More

This dealer and its employees, particularly Jim Parolisi, are first rate. I have been dealing with them for over 20 years and would not hesitate to recommend them to my friends. are first rate. I have been dealing with them for over 20 years and would not hesitate to recommend them to my friends. More

Good communication and easy to get in contact via phone, email, and web. Very responsive. Nice facility. email, and web. Very responsive. Nice facility. More

Thorough, but time efficient service. Pointed out any wear and potential issues. Thank you for the great service! Pointed out any wear and potential issues. Thank you for the great service! More

Service to my car was great. We had a family emergency and Kelly did whatever necessary to facilitate the return of my car without causing any stress or inconvenience to us. It w We had a family emergency and Kelly did whatever necessary to facilitate the return of my car without causing any stress or inconvenience to us. It was true, human customer service and so appreciated. More

Adnan and all of his service and sales staff have been kind, patient and professional. I would never buy another car any place else. This is my 2nd car purchased at this dealership. kind, patient and professional. I would never buy another car any place else. This is my 2nd car purchased at this dealership. More

3 hours for an oil change? And $200+. Awful. You should be ashamed of yourselves. A million employees walking around and it takes 3 hours. Maybe hire more mechanics a And $200+. Awful. You should be ashamed of yourselves. A million employees walking around and it takes 3 hours. Maybe hire more mechanics and less idiots in bad suits walking around More