Back

Audi Burlington - Service Center

Burlington, MA

4.8
1,376 Reviews

1,376 Reviews of Audi Burlington - Service Center

Sort by
November 25, 2023

Friendly staff and easy to schedule service department. Work done quickly in time frame promised. More

by Peter R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Audi Burlington responded

Thanks for sharing this feedback, Peter! We appreciate your business and hope to see you again next time here at Audi Burlington!

November 19, 2023

Very upfront and thorough. Good communications system. Anthony was friendly capable and informative. I’ll be back. More

by Eagrestijr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2023 -

Audi Burlington responded

We're glad to know that you had a positive service experience with Anthony and our team at Audi Burlington! Thank you for choosing us! We'll see you next time. Safe travels!

November 18, 2023

Amassing custmer service, max was Avery good man and very active I like to come back soon, I am also not being pretentious when I appreciate Max. I have a comment about another person, which is the honorable More

by fady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max was very interested of worke and helped me a lot to get the informations I need, thank max , Kelly Mullaney
Nov 20, 2023 -

Audi Burlington responded

Thanks for visiting Audi Burlington! Max & the team look forward to seeing you again in the future!

Nov 20, 2023 -

fady responded

As I I am also not being pretentious when I appreciate Max. I have a comment about another person, which is the honorable lady along the counter, whose name I do not know.... I am also impressed by the maintenance report, which differs from what is found in the extortionists from other agencies, as it shows you the defects with evidence.

November 18, 2023

Easy to get an appointment. Service rep kept me well informed. Tech service was excellent. I have used Audi Burlington for over a decade and the level and quality of service More

by Opus25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Hebert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Carman, Kelly Mullaney
Nov 20, 2023 -

Audi Burlington responded

We're so glad to know that you've had a decade-long positive experience with us at Audi Burlington. Our team always aims for superior service and we appreciate your recognition of their efforts! Thanks for the review.

November 17, 2023

Brought my car in for regular oil change and maintenance. Everything was done professionally and on time. Excellent customer focused and friendly service advisor. More

by Ben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max
Nov 20, 2023 -

Audi Burlington responded

Ben, we're glad to know your visit at Audi Burlington went smoothly! Thanks for recognizing our team's professionalism and friendliness!

November 16, 2023

Excellent customer service. Service department does an exceptional job. Quality service, fair pricing and Audi trained technicians. Five Stars! More

by vincent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2023 -

Audi Burlington responded

Thank you for the 5-star rating! We're delighted to know you had an excellent experience with our service department at Audi Burlington! We strive for quality and fair pricing! Drive safely!

November 16, 2023

My last technical visit was a sorry experience regarding my contact with the manager. Weird comments and no follow up. Considering the price of any routine tech visit at Audi Burlington, the dealership coul More

by avopran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Ferreira
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2023 -

avopran responded

Being a customer of Audi Burlington for the past 20 years, I suspect this dealership can do a better work.

Dec 06, 2023 -

Audi Burlington responded

Hello, we cannot find any record of your visit. We would like to learn more about what happened and see if there is something we can do to help you feel better about your experience. Matthew Brickey - mbrickey@herbchambers.com

November 13, 2023

First service experience for my 2023 Audi Q5 and was super impressed! From the ease of check-in and optional loaner car to the detailed video describing what was done to the fabulous cleaning inside an More

by alybabson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2023 -

Audi Burlington responded

Hi Aly! We're delighted to know your first service experience with us at Audi Burlington exceeded expectations! We strive for seamless check-ins and thorough communication. Thanks so much for the positive feedback, we look forward to serving you again in the future!

November 10, 2023

I got a last minute problem (check engine) and Derek have seved me with priority and have fixed the problem perfectly. I am from Quebec and and it was very stressfull to have someone to fix the car rapidly a More

by Stephan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2023 -

Audi Burlington responded

Stephan, we're glad to know Derek and our team at Audi Burlington were able to assist you promptly. Safe travels back north!

November 06, 2023

Completed my service however had to return 2 weeks later for low oil, also reported an issue with steering column which could not be identified. Was told it was my tires. All 4 tires have been replaced and More

by Adrienne Solari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Derek Brodeur
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

Audi Burlington responded

Hi Adrienne, Looks like you are scheduled to visit us on Friday so we can diagnose your steering issue. We understand it can be frustrating to return for multiple visits, the condition of your tires was preventing us from accurately identifying the problem you are experiencing. Now that they have been replaced we can help you. See you on Friday. Matthew Brickey - Service Manager

...
33
...