Back

Audi Burlington - Service Center

Burlington, MA

4.8
1,378 Reviews

1,378 Reviews of Audi Burlington - Service Center

Sort by
December 25, 2023

Anthony was great to work with . Excellent service. Was easy and pleasant to deal with. Highly recommend. More

by Wtmjr57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Audi Burlington responded

Thank you for the 5-star rating! We're glad to know that you had a great experience with Anthony at Audi Burlington. We appreciate your recommendation and see you again! Have a great ride!

December 23, 2023

Appointment for an oil change $205, car has been asking for oil constantly they removed the bottom cover to see for any oil leaks and was charged an additional $209 without consulting with me fist Found More

by Freddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Audi Burlington responded

Hi Freddy We reviewed the diagnostic charges with you, and you initialed the work order approving them before we began looking at your vehicle. If you have other concerns, please reach out. Always happy to help. Matthew Brickey - Service Manager - mbrickey@herbchambers.com.

December 22, 2023

I pulled into the Service Drive and was greeted warmly by Anthony. His professionalism and kindness truly stood out. Anthony went above and beyond to assist me, making my visit smooth and enjoyable. I highly More

by Gabe Silva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2023 -

Audi Burlington responded

Hi Gabe! It's fantastic to know that Anthony provided you with such outstanding service at Audi Burlington. We appreciate your recommendation and look forward to assisting you again in the future!

December 22, 2023

Very easy process to set an appointment for an oil change. Excellent service by Jim Parolisi checking the car in, and as promised the work was completed in about an hour. Video made by technician was More

by fjg111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2023 -

Audi Burlington responded

We're glad to know you found the appointment process easy and appreciated Jim's excellent service at Audi Burlington. It's great that our video feature was helpful for you! Thanks for your feedback, we look forward to serving any future needs.

December 21, 2023

They sent detailed emails regarding the work they had to do. I wish they would also call when the car is ready. I don’t always check my email. More

by rswain3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2023 -

Audi Burlington responded

Thanks for your review! We're glad to know you appreciated the detailed emails from our Audi Burlington team. Your feedback about communication preferences is appreciated and will be taken into consideration for future improvements. Thanks again!

December 13, 2023

As promised complete and on time and all issues addressed … I was happy waiting in the nice facility More

by William.kilmartin.mcc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2023 -

Audi Burlington responded

Hey William, thank you for sharing your prompt experience with us at Audi Burlington. We'll see you next time. Safe travels!

December 12, 2023

My experience with Burlington Audi is always very professional and timely - resulting in great service. More

by RALSTONTC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2023 -

Audi Burlington responded

Hi Ralston! We're glad to know you've consistently found our service at Audi Burlington professional and timely. Thanks for sharing your experience, we appreciate it!

December 11, 2023

Great service, complete and fast repair, clear video showing what was needed. Waiting area well supplied. More

by Leo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max
Dec 12, 2023 -

Audi Burlington responded

Hey Leo, thank you for the 5-star rating! We're glad to know you had a positive experience at Audi Burlington! We strive for efficient and comprehensive service and see you next time! Have a great ride!

December 09, 2023

Repeatedly failed to meet the deadlines they set for service to be completed, lack of communication on when the car could be serviced and little clarification when we asked questions. More

by elenajn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim parolisi
Dec 18, 2023 -

Audi Burlington responded

Hello, I would like to learn more about your visit and how we can improve our process. If you would please reach out to me I would appreciate it. Matthew Brickey - Service Manager - mbrickey@herbchambers.com

December 09, 2023

Check-in was quick and easy, and I enjoyed the loaner car. This marks our 6th year of annual servicing of our Audi A4. We've never had a problem with this vehicle and we hope we never will. More

by RA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2023 -

Audi Burlington responded

We're glad to know that you've had a smooth experience with us at Audi Burlington for the past 6 years! We'll continue doing our best to keep your Audi A4 in top shape. Thanks for sticking with us and here's to many more years of great service!

...
31
...