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Audi Burlington - Service Center

Burlington, MA

4.8
1,378 Reviews

1,378 Reviews of Audi Burlington - Service Center

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January 10, 2024

Fast, kind and efficient service that was awesome. I could not ask for a better experience More

by Wfboyd1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2024 -

Audi Burlington responded

Thank you for the five-star review and kind words about our service team at Audi Burlington! We'll see you next time!

January 08, 2024

Very polite. Showed me around the dealership since it was my first time there. Not pushy at all. More

by mitfisher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2024 -

Audi Burlington responded

Hi Fisher! Thank you for sharing your positive experience with us at Audi Burlington! We'll see you next time! Have a great ride!

January 07, 2024

Friendly service, worked on quickly and accurately. Great experience. Appreciate that the service advisor took extra time to ask me questions and confirm everything needed was covered. More

by ReasonablePerson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Audi Burlington responded

We're glad to know you had a great experience at Audi Burlington! Our team always aims to provide efficient and thorough service. Thanks for taking the time to share your feedback, we appreciate it!

January 06, 2024

Great experience! Jim was very helpful. He set me up with Über for back and forth More

by Npjain2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Audi Burlington responded

We really appreciate you taking the time to leave Audi Burlington this awesome review, thank you!

January 06, 2024

Great service experience from Audi Burlington today. Everything was done on time with no unexpected charges, and the car was washed and cleaned when I picked it up. More

by bosgeek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Audi Burlington responded

We're glad to know you had a great service experience with our team at Audi Burlington. We always aim for timeliness and transparency. Enjoy your freshly cleaned car!

January 05, 2024

Presented service rep with Audi $40 coupon for oil change and experienced pushback from rep More

by Jvs08314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Parolisi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2024 -

Audi Burlington responded

Hello, we do not have a record of your visit or a special running for the amount you stated for an oil and filter change. We list all of our specials we are currently running right on the website - if you reach out we can provide more detail on why your coupon was not accepted. Matthew Brickey - Service Manager - mbrickey@herbchambers.com

January 05, 2024

Burlington Audi is the most professional, service oriented dealership I have ever even with. They are fair, honest and expert. I refer all my friends here. More

by Mariab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Audi Burlington responded

Mariab, we're so glad to know you've had such a positive experience with us at Audi Burlington. We appreciate your referrals and look forward to continuing our service for you and your friends!

January 05, 2024

Derek was informative and helpful. He was accurate on my wait time and explained the process More

by pga6465
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2024 -

Audi Burlington responded

We really appreciate you taking the time to leave Audi Burlington this awesome review, thank you!

January 05, 2024

Efficient and courteous. On time. Comprehensive approach. Somewhat on the expensive side. My advisor Max was excellent. More

by Rlopez430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Ha
Jan 05, 2024 -

Audi Burlington responded

We appreciate your feedback! It's great to know that Max and our team at Audi Burlington were able to provide you with efficient, courteous service. We strive for comprehensive care even if it might be a bit pricier - quality is key. Thanks again!

January 04, 2024

erek was a pure professional. He kept me updated through out the entire repair process. I had an issue where something had eaten the wires in my car and had to wait for insuranc More

by GT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2024 -

Audi Burlington responded

We're glad to know that Derek at Audi Burlington was able to assist you efficiently during your repair process. We appreciate your feedback, and we'll be here if there's anything else we can help with in the future! Safe travels!

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