Audi Burlington - Service Center

Great service and very helpful! Would give 10 stars if I could! Will definitely keep going back Would give 10 stars if I could! Will definitely keep going back More

Both Brendan Leary and Raymond Herbert were unprofessional, unsympathetic, and dismissive of the Vehicle malfunction that put my wife's life at risk as our brand new Audi A3 TURNED OFF as she d unprofessional, unsympathetic, and dismissive of the Vehicle malfunction that put my wife's life at risk as our brand new Audi A3 TURNED OFF as she drove down the highway Forcing her to merge through lanes of traffic with no power whatsoever running to the car as to not be rear ended while the car rapidly declined in speed. The explanation I was given was that the car 'needed a software update' that led to the malfunction. I'm sorry but no software update should override a moving vehicles electrical system. After expressing the concern of my family's safety in the vehicle I requested to speak with Adnan Sehovic about our options of getting into another vehicle. I went to the dealership to meet with Adnan at the time I informed them I'd be there to find out he'd already left. Brendan informed me he could not give me a loaner and de-emphasized the severity of my situation several times saying how seriously Audi takes customer service yet would not go above and beyond to call another manager at my request so I may speak to someone about this. When I asked Brendan who would be paying for my Lyft's that I had to take there and home, he laughed and said ' you are'. The car should never have turned off on the highway putting a life at risk which is the most important issue at hand and hopefully anyone that's considering an Audi will read this and be more informed of the Safety Concerns on these vehicles. If you still decide to go down this path I hope your vehicle is safer than ours and may you be treated with the respect we all deserve as consumers. More

The actual mechanical service was good. I was informed at 2pm that the car was ready and was just going in for a wash, complete with a video. I asked if 5pm was OK for pick and that was con I was informed at 2pm that the car was ready and was just going in for a wash, complete with a video. I asked if 5pm was OK for pick and that was confirmed. At 5pm I show up and there was no paperwork on the car. I was told that the car was not ready due to some discovered computer code and would have to be kept overnight. The original service person was contacted (he had left) and confirmed this, but only after much repeated prodding it was finally determined that the car was ready and they were confused. Main complaint is that I was barely given the time of day by the service person that was there, who was presumably busier closing off other paperwork. In total it took 30 to resolved this, and I was late for an appointment. Worse, if I did not push I would not have received my car. Very poor customer service in all. More

Smooth scheduled visit, no delay, smiles, accuracy in diagnostic, and issue quickly fixed. Thank you. diagnostic, and issue quickly fixed. Thank you. More

They were able to service my car despite my reservation online not processing correctly. Video provided explaining service required and question's were answered professionally. I was guided to purchase a s online not processing correctly. Video provided explaining service required and question's were answered professionally. I was guided to purchase a service contract which will save me money in the long run overall happy with the experience. One star off for cost. More

I went in for my 20,000 mile service plus a state inspection sticker. Anthony was my Service Advisor today. As usual, everything went smoothly. The service department is always prompt, courteous, and inspection sticker. Anthony was my Service Advisor today. As usual, everything went smoothly. The service department is always prompt, courteous, and professional. More

They got me in right away. Had a loaner waiting for me. I had another problem that they fixed on the spot . Had a loaner waiting for me. I had another problem that they fixed on the spot . More

Jim understands how to provide outstanding customer support. He represents the Audi brand with excellent and genuinely cares for the customer. support. He represents the Audi brand with excellent and genuinely cares for the customer. More

They go out there way to make sure that repairs are done correctly in reasonable time. Anthony in service did a great job keeping me informed on repairs on my car. correctly in reasonable time. Anthony in service did a great job keeping me informed on repairs on my car. More

The professionalism of the employees at this dealership are exemplary !! Very much customer satisfaction focussed. are exemplary !! Very much customer satisfaction focussed. More