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Audi Burlington - Service Center

Burlington, MA

4.8
1,380 Reviews

1,380 Reviews of Audi Burlington - Service Center

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March 07, 2024

Great service every time! Have brought my AUDI here for service since it's purchase. This dealer has done a wonderful job of caring for my car. So far we're at 145k and I'm More

by jedengler10
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2024 -

Audi Burlington responded

Hi Jed Engler! We're delighted to know that you had consistently great service experiences with us at Audi Burlington! It's our pleasure to help keep your Audi in top shape. Here's to many more miles on the road ahead!

March 06, 2024

Dealing with Audi Burlington is straightforward and they do their best to make things as easy as possible. The whole experience from booking a service appointment, to dropping off the car, waiting for servi More

by greyzepher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2024 -

Audi Burlington responded

Hi Grey! We're glad to know that your experience with Audi Burlington was easy! Our team always aims for a smooth process from start to finish. Thanks for the positive feedback, we appreciate it!

March 06, 2024

Great customer support, friendly, honest, high quality and care about their clients. Anthony was a great all around. The videos are helpful and the tech was completely honest and trustworthy! More

by jfarb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Lazzaro
Mar 06, 2024 -

Audi Burlington responded

Hi J Farb! We're so glad to know that you had a positive experience with Anthony and our team at Audi Burlington! We strive for honesty, quality service, and client satisfaction. Thanks for the feedback on our videos too - we find them quite helpful as well.

March 04, 2024

Excellent service experience thanks to Jim P. Jim always takes great care of me. He is the best and most highly respected service advisor around thanks More

by Taner.8305995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adnan Sehovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Brandano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Correia
Mar 05, 2024 -

Audi Burlington responded

Hi Taner! We're so glad to know that you had an excellent service experience with Jim at Audi Burlington! Your kind words are greatly appreciated and we look forward to serving you again in the future. Safe travels!

March 04, 2024

Great communication and easy access to a loaner car during service. Completely pleasant experience from start to finish More

by sharonsm
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2024 -

Audi Burlington responded

Hi Sharon S M! We're delighted to know that your experience with Audi Burlington was pleasant from start to finish. Thanks for the positive feedback on our communication and loaner car service!

February 29, 2024

They are located in Burlington MA, just a bit up the road from the mall! More

by mwc0314003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 29, 2024 -

Audi Burlington responded

We're so glad you love our convenient location! We look forward to seeing you next time! Thank you! - Audi Burlington

February 29, 2024

It was my 5th time to the dealership for service and I continue give it five stars More

by Arthurchughes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max
Mar 01, 2024 -

Audi Burlington responded

We really appreciate you taking the time to leave Audi Burlington this awesome review, thank you!

February 29, 2024

Anthony, the service advisor, provided excellent service. I have always had great service there from the guys in the reception bay to the service advisors to the mechanics. More

by ASM
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 29, 2024 -

Audi Burlington responded

We're delighted to know that you had a great experience with our service team here at Audi Burlington. We'll pass your compliments on to Anthony and the rest of the crew! Thanks for sharing this review.

February 26, 2024

Derek provided amazing service, as always. Maintenance was done as intended with no issues. We have been going here for service for 10 hrs and they always treat us right. More

by Jlg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2024 -

Audi Burlington responded

It's great to know that Derek and our team at Audi Burlington have consistently provided you with excellent service experiences over the years. We appreciate your loyalty and hope to serve you again in the future. Have a great ride!

February 23, 2024

Derek provided excellent service. My car had a check engine light and wheel bearing issues. Txted me a video walk thru of needed repairs. Kept me informed on status of the repairs. In More

by CS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2024 -

Audi Burlington responded

We're glad to know Derek provided you with excellent service and kept you well-informed throughout the repair process at Audi Burlington. We appreciate your recommendation and see you again! Safe travels in your freshly serviced car!

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