Audi Burlington - Service Center

Jim quikly reattached my rearview mirror to my A5's Jim quikly reattached my rearview mirror to my A5's windshield. The whole process required only a few minutes and no trip to the shop. Jim quikly reattached my rearview mirror to my A5's windshield. The whole process required only a few minutes and no trip to the shop. Thank you, Jack Mohr More

I have nothing but positive things to say about my experience thus far with Audi Burlington. From my initial visit when I was looking at getting a new car (thank you Jasson McNallie) to my first serv experience thus far with Audi Burlington. From my initial visit when I was looking at getting a new car (thank you Jasson McNallie) to my first service appointment with Jim Parolisi, the staff has been wonderful. Customer Service obviously means a lot to this team and it shows. My initial service took only a couple of hours, but I was provided with a loaner car so that I didn’t have to wait around. The added bonus to this trip was when I picked up my car I noticed that not only had they washed it but they had vacuumed out my back seat! I have a yellow lab:) It’s the little things! More

From the first phone call to make my appointment I felt as if the people were taking the time for me and my individual needs. I have young children and needed a car while mine was being worked on. The youn as if the people were taking the time for me and my individual needs. I have young children and needed a car while mine was being worked on. The young man that scheduled my appointment was very attentive to my needs. He was able to get me in last minute and a free Audi to drive while my vehicle was being worked on. When I arrived there Jeff was friendly, professional and courteous. My car was done before the estimated time they gave me. I was in and out picking up my car in less than 10 minutes. Then a young woman called days letter to make sure my car was running properly and she cared how My experience was. I think this is the way to treat a customer. I will always have my car serviced there and will definitely purchase my next vehicle here. Thumbs up Audi Burlington. It's nice to know people still care about small details and personalized attention. Keep up the good work!!! More

Easy to schedule with Jim Parolisi Got an appointment Easy to schedule with Jim Parolisi Got an appointment exactly when I needed one. Jim updated me with progress reports on the work being done. Excel Easy to schedule with Jim Parolisi Got an appointment exactly when I needed one. Jim updated me with progress reports on the work being done. Excellent work from the service team, car returned spotless. Competative pricing, top notch technical staff and genuine Audi parts make working with Herb Chambers the only sensible choice. I especially like that Jim knows what he is talking about technically or gets me the answers I need in a timely manner. Highly Recommend Burlington Audi More

John helped me schedule my service visit easily and quickly. Once I arrived I was greeted by a very nice young man who gave my vehicle the once over and ushered me inside to speak with a service advise quickly. Once I arrived I was greeted by a very nice young man who gave my vehicle the once over and ushered me inside to speak with a service adviser by the name of Jeff. He quickly found my appointment and and confirmed all of my concerns that were being addressed. Before I knew it he was handing me the keys to a brand new A6 that was waiting in the service drive and I was off to work Later that afternoon Jeff called me back to tell the service was complete and I could pick up my vehicle at my convenience. When I returned Jeff was walked me over to the the cashier and asked if I had any questions while a valet pulled my squeaky clean Audi to the door so I could jump right in. John even followed up to make sure that had a great experience and said that he was looking forward to my next visit. Everyone that I dealt with was extremely friendly, knowledgeable and professional I will not be going anywhere else for service. A truly refreshing dealership experience compared to others I have visited. More

While we did not purchase our Audi A5 at this dealership, we recently brought it in for service. We were highly impressed with every aspect of our experience. The work was completed within the time promise we recently brought it in for service. We were highly impressed with every aspect of our experience. The work was completed within the time promised and we had use of a beautiful Q5 rental. Jeff and other members of the service team were extremely courteous and professional. We are currently considering the purchase of a Audi Q5 S exactly like the loaner vehicle we drove. Based on our recent experience at Herb Chamber's Audi, we will definitely consider negotiating a purchase with them . In any event, we will continue to service our A5 there indefinitely. We have dealt with many dealerships over the years and this one stands out. More

Jeff was very helpful from the beginning, he gave me a very convenient service time and even wanted to get me a rental car for the duration of the service. Jeff was waiting when i got there and got all th very convenient service time and even wanted to get me a rental car for the duration of the service. Jeff was waiting when i got there and got all the paper work done quickly, he also kept updating me about the car which i thought was very unique which kept me relaxed that my car was in good hands. More

Everyone was extremely accommodating and very friendly! The dealership was clean, open, and just an overall great climate for customers. The staff is professional and know what they are talking about and a The dealership was clean, open, and just an overall great climate for customers. The staff is professional and know what they are talking about and are proud of their products! More

I usually get an unsettling feeling when I have to bring my car into a shop. But the folks at Audi Burlington have nailed the service work every time. 15 years ago before going back to school for Electric my car into a shop. But the folks at Audi Burlington have nailed the service work every time. 15 years ago before going back to school for Electrical Engineering I used to be a mechanic – Have a degree in Automotive Science too , so I know a thing or two about diagnostic work and repairs. I'm over 40 years old now, and having been on both sides of the fence I can really appreciate the high level of customer service provided and quality of workmanship delivered. Recently I took my 2009 V10 S6 into them (Jim Parolisi; he's really attentive) for work – I spent around $2K with them. I had some service work & some Dent-Doctor work performed. I must say the car runs excellent now. The low-end power now on the S6 is ridiculous. Additionally I can't tell that there were ever any dings where the Dent-Dr work was performed – no matter how many angles I look at it from. To summarize, Audi's are expensive – all of them. Be prepared to spend some good money, or go buy a Toyota. With respect to some of the other posts, I like to remind folks to be realistic. Although Audi Burlington has continued to deliver outstanding customer service and workmanship to me, it's important that folks temper their high standards & expectations with the understanding that sometimes things just don't work out – That's life. These folks at Audi Burlington are not miracle-workers; but they do try very hard to deliver outstanding work and customer service. They have my loyalty and trust. Iestyn Guest More

I originally bought my Audi from Jasson and recently had to take it back in for service. John was very helpful in getting me set up with a loaner while my car was being worked on. My car was fixed quick to take it back in for service. John was very helpful in getting me set up with a loaner while my car was being worked on. My car was fixed quickly, and I was able to pick it up in the evening which allowed me to not have to leave work early. All in all, I would definitely use this service department again. More