Audi Burlington - Service Center

I made an appointment to have my 2009 Audi in for service a few days later. Service said they would get us a loaner car from Enterprise, since they've sold off all their Audi loaner cars. I called the day a few days later. Service said they would get us a loaner car from Enterprise, since they've sold off all their Audi loaner cars. I called the day before service to ask if I could bring my car in the day before the appointment, since I needed to take a friend to her chemo appointment in Boston at 8:00AM the day of service. I reminded the service rep that I needed an Enterprise car. He said he already knew. I was told to bring the car in at 4:00. I came from Ipswich and got there at exactly 4:00. The young man in service (I think his name was Jeff) said he would call Enterprise. I thought he told me he'd have the car there waiting for me. After calling Enterprise, he told me, "Enterprise is out of cars. You'll need to reschedule your service." I drove 45 minutes through the traffic of 128! Very upset, I went to see the manager, Casy Richenburg. He told me the same. No personal interest or care! They acted like robots, reciting their lines! Where is the TRUST, RELIABILITY, RESPONSIBILITY that Herb Chambers stresses in his ads??? I"ll go to a different dealership in the future! More

I recently bought an 08 Audi TT, used, still under the new car warranty and with the extended certified Audi warranty for when that runs out. I was looking for a dealer that was more service oriented than new car warranty and with the extended certified Audi warranty for when that runs out. I was looking for a dealer that was more service oriented than ones I previously had experience with (this is my third Audi, and my second TT). I was very lucky to try Audi Burlington. Not only did everyone involved give me extremely polite and knowledgable service, there was excellent communication at every step of the repair process, and the dealership is an absolutely beautiful place that I will be happy to return to for both my Audi as well as any Porsche (I've owned 2) needs. They gave me a well-equipped Q5 loaner, which was quite good advertising since that car was far better than the past Toyota SUVs I've owned. They fairly applied the new car warranty, replacing some quite expensive components, and beyond that they performed an outstanding service revision on the transmission, making my car better than it was when it was new. They also replaced some expendable parts and charged a very fair price for this. They made sure the car was cosmetically perfect, washing and more, so when all was said and done my car looks new and works perfectly. I am recommending this dealer to my friends around Boston who own Audis. More

My check engine light came on just when my Manufacturers Warranty was expiring. I worked with Danielle at Audi of Burlington who went above and beyond to get me an appointment, scheduled a Rental Car delive Warranty was expiring. I worked with Danielle at Audi of Burlington who went above and beyond to get me an appointment, scheduled a Rental Car delivery for me at the dealership (which if I may add was free) as I needed a car to get back to work. I was in and out of the dealership within no time. The next day i anxiously waited for that phone call to see what the damage would be. The call came in around 2pm with nothing but great news. My car had been fixed and ready for pick up at NO cost. I still couldn't believe it, drove to the dealership, dropped off the rental at the dealer and drive off the lot in less than 15 minutes. The best car service experience I have ever had my whole life. Thanks to all of you at Audi in Burlington for exhibiting such excellent Customer Service . Keep up the great work. More

I've been to Audi Burlington twice so far and have nothing but great things to say about the entire service team. They've fixed every problem I've had with extreme friendliness and efficiency, explai nothing but great things to say about the entire service team. They've fixed every problem I've had with extreme friendliness and efficiency, explaining exactly what was wrong and how things could be improved. Highly recommended! More

I have recently moved to the area and I drive a 2009 Audi A4 and I was looking for a new dealer to service my Audi. I did a little bit of research and came across this website and saw that many people have r A4 and I was looking for a new dealer to service my Audi. I did a little bit of research and came across this website and saw that many people have recommended this dealership in regards to both sales and service. I gave them a call because I needed a 25k service and to my surprise they were able to take me in same day and provide me with a loaner so that I could go about my day. All work was explained thoroughly and they even washed and vacuumed my car at no charge. They were all very friendly and very accommodating. Needless to say I have found my new dealership! Thank you to everyone at Audi Burlington! More

I am from NH and I drive a 2007 Audi a4, I was in the Boston area for a consult with my doctor at Brigham and Womens Hospital when my left rear tire went flat; four hours from my home. I had my car towed Boston area for a consult with my doctor at Brigham and Womens Hospital when my left rear tire went flat; four hours from my home. I had my car towed to the Herb Chambers Audi in Burlington and was More than happy with my visit. The two gentlemen that i dealt with, Matt and Chris, were friendly, comforting, and reasurring that i would be back on the road ASAP, which i was shortly after i arrived. I would give this dealership and their staff five stars, If i lived closer, this would be the dealership of my choice. Matt, Chris, and the rest of the staff made a very stressful situation far from home easy and quick. More

I went to Audi Burlington to get a check engine light fixed and I was a little worried because I just moved to the area and was not too sure where to get it serviced. Burlington was close to me and the p fixed and I was a little worried because I just moved to the area and was not too sure where to get it serviced. Burlington was close to me and the people I spoke with there, Matt Sullivan and Danielle Flanagan, helped alleviate my stress by taking my car on the same day I called, explained everything they were going to do with my A3 and had it fixed promptly. My A3 has been fine since then but if anything ever goes wrong with it I know where to take it from now on. More

I purchased an Audi last year and since then it has been in for service viists! Matt Sullivan has always been polite, efficient and very helpful before, during and after our appointments. He has gone above in for service viists! Matt Sullivan has always been polite, efficient and very helpful before, during and after our appointments. He has gone above and beyond to make sure we are satisfied customers! As a result, my husband and I decided to purchase our new cars this year from a Herb Chambers dealership instead of a competitor that we previously dealt with. Thank you Matt Sullivan and thank you herb Chambers! More

Every visit I see Jim for service.. It's fast , smooth, efficient, friendly, informative & honest. This also goes throughout the whole operation of employees at Herb Chamber's Audi from sales to customer r efficient, friendly, informative & honest. This also goes throughout the whole operation of employees at Herb Chamber's Audi from sales to customer relations. At Herb Chamber's Audi they become your friends everytime you walk through their dealership, Your Not a Target. very stress relieving........... More

I got a flat while driving on the highway. Audi roadside assistance helped with the spare and I called my dealer who had a new tire for me within 24 hours. I just dropped in and they immediatly replaced th assistance helped with the spare and I called my dealer who had a new tire for me within 24 hours. I just dropped in and they immediatly replaced the tire and washed my car. I was very happy with how easy it was to make this repair. They are a great dealership. More