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Audi Burlington - Service Center

Burlington, MA

4.8
1,400 Reviews

1,400 Reviews of Audi Burlington - Service Center

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July 16, 2021

Making the appointment, knowing the car history, and getting the work done was excellent. They service all customers needs well. I would recommend Herb Chambers Audi. More

by Chasjgreen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2021 -

Audi Burlington responded

We appreciate the shoutout to our team! It's great to hear their hard work has helped you have a positive experience! We'll see you at your next appointment at Audi Burlington!

July 16, 2021

Audi Burlington service and parts departments are excellent !Edward ,the service writer & Dak one of the parts managers were knowledgeable and helpful They answered all my questions and weren't satis More

by Blu1950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Rose
Jul 16, 2021 -

Audi Burlington responded

This review has made our day! Thank you so much for taking the time to leave us your feedback and five stars! Edward, Dak, and the Audi Burlington team look forward to seeing you at your next appointment!

July 14, 2021

Consistently great dealership. I brought my car in for a check up - they got to work and advised me on what needed to be done - it was done quickly and done well - Gary did a great job keeping me informed a More

by wshaffer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary in service
Jul 14, 2021 -

Audi Burlington responded

Thank you for the positive feedback about your recent visit to Audi Burlington!

July 14, 2021

Although I bought two Audis (a Q5 and an A4) from this dealership in the past 12 months, this was my first service appointment. I was pleased with Jim’s and the service team’s responsiveness to my needs a More

by bkl517
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2021 -

Audi Burlington responded

We appreciate your positive feedback! Thanks for being an Audi Burlington customer!

July 11, 2021

Great experience. Kelly did an outstanding job in customer experience. She informed me when the car would be ready and updated in the entire process. More

by Dzahir
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly
Jul 11, 2021 -

Dzahir responded

Kelly was terrific. Great customer experience.from start to finish.

July 09, 2021

Work done fast and efficiently. Use of loaner helped me finish business for the day. Notice a charge for something for loaner use. That wasn’t explained beforehand. Thought charge was xxxxxxxx charge. More

by Muzzy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly M.
Jul 12, 2021 -

Audi Burlington responded

Thanks for your feedback! Please reach out to our team with any questions!

July 09, 2021

Audi Burlington service department is top notch. Service Advisor Derek Brodeur is very knowledgeable and professional. He listened to my description of the problem and effectively communicated it to the tec More

by RichL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2021 -

Audi Burlington responded

This review means more to our team than you know! Thank you for your continued support and five-star rating! - Audi Burlington

July 07, 2021

I give Audi Burlington high marks. Their service advisors and other staff are professional, knowledgeable and friendly. The advisor I worked with kept me updated regarding my car's service. More

by brian.m.barry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2021 -

Audi Burlington responded

Brian, we are so happy to hear that our team at Audi Burlington did a great job for you! Thank you!

July 07, 2021

Drive right in, can’t be any easier.Great service, easy to get to. Clean and comfortable waiting area. Shuttle service to the Burlington mall and friendly associates! More

by Voula
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Audi Burlington responded

Thanks for the five-star rating and kind words! We're glad we could help make this a good service experience! - Audi Burlington

July 06, 2021

Awesome service! Eddie was super responsive, friendly and professional. Kept me informed of the status of my car and texted me when it was ready to pick up. He explained everything well and was very knowledg More

by Peter T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie
Jul 07, 2021 -

Audi Burlington responded

Thanks for the awesome feedback! We are lucky to have Eddie on the Audi Burlington team and will pass along this review to him!

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