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Audi Burlington - Service Center

Burlington, MA

4.8
1,356 Reviews

1,356 Reviews of Audi Burlington - Service Center

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June 08, 2021

Gary and the team navigated the various protection plans to minimize the out of pocket, dealt with everything that was causing an issue, helped expedite some body work and returned the car looking new insid More

by Rob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary
Jun 09, 2021 -

Audi Burlington responded

Rob, we are so happy to hear that our team at Audi Burlington could help keep you and your wife safely on the road! Thank you for your review!

June 08, 2021

Fast courteous service, clean facilities and very attentive employees. No pressure or “up sales” attempts just clear information regarding services rendered and polite, friendly employees. More

by GMAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan Leary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Audi Burlington responded

We really appreciate you taking the time to leave Audi Burlington this awesome review, thank you! See you next time!

June 07, 2021

Derek is an excellent service representative who has managed my two Audi vehicles over many visits. This current service visit went very smoothly and my car was ready very quickly as promised. More

by JKC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Audi Burlington responded

We're so happy to know you can always count on Derek! Thanks for your positive feedback and for being a loyal Audi Burlington customer!

June 06, 2021

As always, the service was top notch, friendly, car was ready as promised, the loaner was awesome. Highly recommend to everyone who asks. Thank you! More

by Irinaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Audi Burlington responded

Our goal is to provide top-notch customer service, and I am glad to hear that our team has shown you their commitment to this. If there is anything more we can do for you please come back and see us any time! Take care!

June 05, 2021

Kelly was professional, knowledgeable, and personable. She communicated with me through-out the week-long service of my vehicle to ensure I understood the process & timeline. The loaner vehicle was ready More

by MariaM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly in Service
Jun 07, 2021 -

Audi Burlington responded

Thank you for sharing your kind words about Kelly! It's great to hear that she provided you with such an excellent experience. Please do not hesitate to reach out if you require anything in the future! Thank you – Audi Burlington

June 05, 2021

Jim Parolisi has been managing our vehicles foe years. I trust his judgment and his knowledge base. He is an expert in his field, highly professional, and extremely responsive. I literally would not bring o More

by John S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2021 -

Audi Burlington responded

We're so glad to know you can always count on Jim! Thanks for being a loyal Audi Burlington customer. We'll see you next time, John!

June 01, 2021

Dereck did a great job explaining how long the service would take and kept me updated during the process. Have been HCA customer for a long time service is the best More

by servicestar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2021 -

Audi Burlington responded

Thank you so much for the five-star rating! We're happy to hear Dereck made the process so enjoyable and earned your business! We look forward to seeing you at your next appointment! - Audi Burlington

May 28, 2021

Very good service. Prompt, polite , pleasant.Jim kept me Very good service. Prompt, polite , pleasant. Jim kept me informed if progress via text. Car was ready before predicted time. Grateful for car cleane More

by Malzie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Audi Burlington responded

We're so glad to hear this! Thanks for trusting Jim and the Audi Burlington service team!

May 27, 2021

I was a little short and unhappy about not having information Jim needed. He kept his cool and got the information via google and all was good! More

by Kwaring548
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Audi Burlington responded

We're glad Jim could work everything out for you! Thanks for your feedback and for choosing Audi Burlington!

May 25, 2021

Excellent and thorough service. I brought the care in due to tire and rim damage covered under warranty. From the friendly greeting at the drive up to the inside support help and then pick-up I would ra More

by Mbusteed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adnan Sehovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly in the Service Dept., Sven Curkic
May 25, 2021 -

Audi Burlington responded

Thank you so much for this great five-star review! We're so glad you had a positive experience with our service team. We understand how frustrating it can be to require repairs and we're grateful to you for letting us help resolve this for you! We hope to see you next time! - Audi Burlington

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