Audi Burlington - Service Center

Gary and the team navigated the various protection plans to minimize the out of pocket, dealt with everything that was causing an issue, helped expedite some body work and returned the car looking new insid to minimize the out of pocket, dealt with everything that was causing an issue, helped expedite some body work and returned the car looking new inside and out (I thought it was a new car at first and not mine when I arrived). In addition they were very responsive to an issue with my wife’s car. Timing took longer than anticipated but I suspect covid has a role to play and the simplicity of the courtesy vehicle makes the disruption minimal. More

Fast courteous service, clean facilities and very attentive employees. No pressure or “up sales” attempts just clear information regarding services rendered and polite, friendly employees. attentive employees. No pressure or “up sales” attempts just clear information regarding services rendered and polite, friendly employees. More

Derek is an excellent service representative who has managed my two Audi vehicles over many visits. This current service visit went very smoothly and my car was ready very quickly as promised. managed my two Audi vehicles over many visits. This current service visit went very smoothly and my car was ready very quickly as promised. More

As always, the service was top notch, friendly, car was ready as promised, the loaner was awesome. Highly recommend to everyone who asks. Thank you! ready as promised, the loaner was awesome. Highly recommend to everyone who asks. Thank you! More

Kelly was professional, knowledgeable, and personable. She communicated with me through-out the week-long service of my vehicle to ensure I understood the process & timeline. The loaner vehicle was ready She communicated with me through-out the week-long service of my vehicle to ensure I understood the process & timeline. The loaner vehicle was ready when I arrived and in excellent condition. More

Jim Parolisi has been managing our vehicles foe years. I trust his judgment and his knowledge base. He is an expert in his field, highly professional, and extremely responsive. I literally would not bring o trust his judgment and his knowledge base. He is an expert in his field, highly professional, and extremely responsive. I literally would not bring our vehicles to anyone else. More

Dereck did a great job explaining how long the service would take and kept me updated during the process. Have been HCA customer for a long time service is the best would take and kept me updated during the process. Have been HCA customer for a long time service is the best More

Very good service. Prompt, polite , pleasant.Jim kept me Very good service. Prompt, polite , pleasant. Jim kept me informed if progress via text. Car was ready before predicted time. Grateful for car cleane Very good service. Prompt, polite , pleasant. Jim kept me informed if progress via text. Car was ready before predicted time. Grateful for car cleaned and washed. More

I was a little short and unhappy about not having information Jim needed. He kept his cool and got the information via google and all was good! information Jim needed. He kept his cool and got the information via google and all was good! More

Excellent and thorough service. I brought the care in due to tire and rim damage covered under warranty. From the friendly greeting at the drive up to the inside support help and then pick-up I would ra due to tire and rim damage covered under warranty. From the friendly greeting at the drive up to the inside support help and then pick-up I would rate the service group a 10/10. More