Back

Audi Burlington - Service Center

Burlington, MA

4.8
1,398 Reviews
Today: 7:30 AM - 4:00 PM Closed Now
View All Hours

1,399 Reviews of Audi Burlington - Service Center

Sort by
July 20, 2021

Kelly was very helpful and efficient with my service appointment. she kept me up to date on services and returned calls promptly. Kelly was professional and helpful throughout process. More

by lcava060
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly in Service Department
Jul 21, 2021 -

Audi Burlington responded

It means so much to hear Kelly and our team gave you such excellent care! Thank you! – Audi Burlington

July 18, 2021

I've been a loyal customer for 9 years but they no longer respect my time or value my business. Most recently, I dropped my car on a Friday for a scheduled service and waited all day for a call. When I arriv More

by Dan
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kelly
Aug 13, 2021 -

Audi Burlington responded

Hello Dan, We appreciate the honest feedback regarding your recent experience. We will continue to work on and improve our time management and communication skills. I can assure you though, our dealer app is secure, but I do understand your concern after handling an identity theft issue and the worry that can cause. I look forward to being able to service your vehicle again in the future and deliver an exceptional experience as you have come to expect. Please don’t hesitate to reach out if there is additional feedback you would like to discuss – Matthew Brickey – Service Manager MBrickey@herbchambers.com

More
July 17, 2021

My first service at Audi dealership with new Q3 for emissions recall in addition to a minor issue with rattling sound that was resolved. Very efficient, no waiting and Kelly was excellent to deal with More

by afr1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kelly
Jul 19, 2021 -

Audi Burlington responded

Thanks for trusting the Audi Burlington service team! It was our pleasure to take care of you.

July 17, 2021

Efficient, clarity, honest, nice people. Work was done on time and my car was clean upon return. Service center was very clean. Loaner car option is part of the package - A+. More

by Dalton.gustafson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenny
Jul 19, 2021 -

Audi Burlington responded

Dalton, we’re delighted we could deliver an excellent experience! - Audi Burlington Team

July 17, 2021

My experience with the service center was excellent!! Everyone was extremely courteous and helpful. I was kept up to date with the progress and the drop off and pick up of the car was seamless. I greatly More

by rfam275
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2021 -

Audi Burlington responded

This review is so great to see! Thank you for your five stars and positive feedback! – Audi Burlington

July 16, 2021

Making the appointment, knowing the car history, and getting the work done was excellent. They service all customers needs well. I would recommend Herb Chambers Audi. More

by Chasjgreen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2021 -

Audi Burlington responded

We appreciate the shoutout to our team! It's great to hear their hard work has helped you have a positive experience! We'll see you at your next appointment at Audi Burlington!

July 16, 2021

Audi Burlington service and parts departments are excellent !Edward ,the service writer & Dak one of the parts managers were knowledgeable and helpful They answered all my questions and weren't satis More

by Blu1950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Rose
Jul 16, 2021 -

Audi Burlington responded

This review has made our day! Thank you so much for taking the time to leave us your feedback and five stars! Edward, Dak, and the Audi Burlington team look forward to seeing you at your next appointment!

July 16, 2021

I am always happy with service . Easy to book an appointments and I am always able to get a loaner car - so thank you! fo More

by Map0876
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward rose
Jul 19, 2021 -

Audi Burlington responded

Thanks for being an Audi Burlington customer! We look forward to your next visit with us!

July 16, 2021

Great service and very efficient dealer Pleasure to work with Jim Parolisi. Always on time and explains everything with your vehicle. Would definitely recommend Audi Burlington More

by k.iatrou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2021 -

Audi Burlington responded

We're happy Jim provided five-star care to you during your recent service! Thank you for leaving us your feedback and for being part of our Audi Burlington family! We look forward to seeing you next time!

July 16, 2021

$1700 on new tires and in return I got half my car washed and zero of the inside cleaned. The valet crew took the loaner car before I had removed both of my car seats….. More

by Mtbock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2021 -

Audi Burlington responded

Thank you for your honest feedback. We will present this information to our team and look forward to providing five-star care to you next time! - Audi Burlington

...
106
...