Back

Audi Burlington - Service Center

Burlington, MA

4.8
1,356 Reviews

1,356 Reviews of Audi Burlington - Service Center

Sort by
June 18, 2021

They did a good job fixing my problem. It was somewhat hard to get an update. the service person I initially dealt with went on vacation More

by bfraim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2021 -

Audi Burlington responded

Thank you for your honest feedback. We will use your comments to improve our communication for next time! Take care!

June 17, 2021

I took my vehicle in for its 20,000 mile service interval. The service at Audi Burlington was great, and the people there were courteous. I would certainly go there again. More

by jjk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2021 -

Audi Burlington responded

We're so glad our team could help keep your vehicle in top shape! We appreciate your great review and five-star rating! We'll see you next time! Thank you! - Audi Burlington

June 16, 2021

Prompt and attentive service people. Did the service in an hour, slighyfaster than promised. Had a spacious area for waiting customers but not too crowded More

by Jb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Brodeur
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2021 -

Audi Burlington responded

Thank you for visiting Audi Burlington! We appreciate your high stars! See you next time!

June 15, 2021

Great service. I should not be required to write something here. I almost died because of a fuel pump fail on the highway. I am questioning buying an Audi in the future. More

by dduffy7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly
Jun 16, 2021 -

Audi Burlington responded

Thank you for your five-star rating. We're glad our team helped you have an enjoyable experience. Don't hesitate to reach out with questions or concerns ahead of your next service visit! - Audi Burlington

June 13, 2021

Very responsive and accommodating to the issue. Follow-up was very good. The issue was covered under warranty and the car was washed which is a nice added benefit More

by Gmalatesta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2021 -

Audi Burlington responded

We're so happy our team could help solve the issue for you under warranty! Thank you for the awesome five-star review! We'll see you at your next appointment! – Audi Burlington

June 12, 2021

As ever, Derek Brodeur and the team at Audi were superb. Thanks for everything. Service was excellent and the loaner car was great. Excellent all round. More

by Wood2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2021 -

Audi Burlington responded

It's great to hear Derek provided excellent service to you! We appreciate you coming to see us and look forward to your next appointment! - Audi Burlington

June 11, 2021

Best Audi dealership that I have used over the years. It does not matter who your service tech will be. They are all outstanding. The entire staff is professional, attentive, courteous, and helpful. Dere More

by Ted
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Audi Burlington responded

Hello, Ted! We are so proud that we can continue to provide top-notch service to you! Audi Burlington thanks you for your review and your loyalty!

June 09, 2021

Derek Brodeur is extraordinarily helpful and efficient-great service and advice. He gets needed work done well and also anticipates what additional service may need attention shortly. More

by Timofschultz
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2021 -

Audi Burlington responded

Hello, Tim! We are so happy to hear that Derek has done so well for you! He's truly an asset to our team at Audi Burlington!

June 09, 2021

Very smooth service experience with Derek Brodeur. Was greeted quickly, notified of issues to consider, decided not to do them yet as still some life left and not pressured to do them. Car was ready as p More

by Mdock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2021 -

Audi Burlington responded

Thanks for trusting Derek and the Audi Burlington service team! We appreciate your feedback and look forward to your continued business with us.

June 08, 2021

You can’t get a better experience than with Jim in Service. i don’t need 25 words to express my self .. rite Jim?? ha ha More

by rsettipane25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Audi Burlington responded

Thanks for the great feedback! We are certainly lucky to have Jim on the Audi Burlington team and will pass along your review to him!

...
105
...