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Audi Burlington - Service Center

Burlington, MA

4.8
1,375 Reviews

1,375 Reviews of Audi Burlington - Service Center

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July 09, 2021

Audi Burlington service department is top notch. Service Advisor Derek Brodeur is very knowledgeable and professional. He listened to my description of the problem and effectively communicated it to the tec More

by RichL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2021 -

Audi Burlington responded

This review means more to our team than you know! Thank you for your continued support and five-star rating! - Audi Burlington

July 09, 2021

Work done fast and efficiently. Use of loaner helped me finish business for the day. Notice a charge for something for loaner use. That wasn’t explained beforehand. Thought charge was xxxxxxxx charge. More

by Muzzy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly M.
Jul 12, 2021 -

Audi Burlington responded

Thanks for your feedback! Please reach out to our team with any questions!

July 07, 2021

Drive right in, can’t be any easier.Great service, easy to get to. Clean and comfortable waiting area. Shuttle service to the Burlington mall and friendly associates! More

by Voula
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Audi Burlington responded

Thanks for the five-star rating and kind words! We're glad we could help make this a good service experience! - Audi Burlington

July 07, 2021

I give Audi Burlington high marks. Their service advisors and other staff are professional, knowledgeable and friendly. The advisor I worked with kept me updated regarding my car's service. More

by brian.m.barry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2021 -

Audi Burlington responded

Brian, we are so happy to hear that our team at Audi Burlington did a great job for you! Thank you!

July 06, 2021

Awesome service! Eddie was super responsive, friendly and professional. Kept me informed of the status of my car and texted me when it was ready to pick up. He explained everything well and was very knowledg More

by Peter T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie
Jul 07, 2021 -

Audi Burlington responded

Thanks for the awesome feedback! We are lucky to have Eddie on the Audi Burlington team and will pass along this review to him!

July 05, 2021

Work completed as expected. Services being done and staus f car well explained More

by Anvamivaa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Audi Burlington responded

We really appreciate you taking the time to leave Audi Burlington this awesome review, thank you!

July 04, 2021

Efficient friendly service!!.. Jim was helpful from the start. He text progress of car. Loaner was ready and waiting for me. Excellent experience every time! More

by Kate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Audi Burlington responded

Thank you for the positive feedback, Kate! Your business is greatly appreciated by all of us here at Audi Burlington and we look forward to your next visit!

July 02, 2021

My experience with Eddie, who took care of me for my 1year service was excellent. He was very professional and took care of me, got my loaner and was very accommodating. Everyone was great! More

by Tlarge1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie
Jul 02, 2021 -

Audi Burlington responded

Thanks for sharing your positive experience with Eddie! We're lucky to have him on the Audi Burlington team!

July 01, 2021

Came into the dealer with an emergency, the service department took me in without any hesitation. Did a great job getting my car running again. More

by Val
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2021 -

Audi Burlington responded

We're so glad our team could help you out in this unfortunate emergency, Val! Thank you for the wonderful feedback and five-star rating! We hope it's smooth sailing for you from now on, but don't hesitate to visit us for routine maintenance! - Audi Burlington

June 29, 2021

This dealership is very much customer centric. They go out of their way to help. More

by Dhurley1003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2021 -

Audi Burlington responded

This is a fantastic review! Thanks from the entire team at Audi Burlington!

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