Back

Audi Burlington - Service Center

Burlington, MA

4.8
1,375 Reviews

1,375 Reviews of Audi Burlington - Service Center

Sort by
July 17, 2021

My experience with the service center was excellent!! Everyone was extremely courteous and helpful. I was kept up to date with the progress and the drop off and pick up of the car was seamless. I greatly More

by rfam275
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2021 -

Audi Burlington responded

This review is so great to see! Thank you for your five stars and positive feedback! – Audi Burlington

July 16, 2021

Good service we have no problem with any of service Represatative work was done satisfied Audi supposed to give a coupon for parts which customers needs. More

by Audi service
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly
Jul 16, 2021 -

Audi Burlington responded

We appreciate your business and your review! Thanks from the Audi Burlington Team!

July 16, 2021

Making the appointment, knowing the car history, and getting the work done was excellent. They service all customers needs well. I would recommend Herb Chambers Audi. More

by Chasjgreen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2021 -

Audi Burlington responded

We appreciate the shoutout to our team! It's great to hear their hard work has helped you have a positive experience! We'll see you at your next appointment at Audi Burlington!

July 16, 2021

Audi Burlington service and parts departments are excellent !Edward ,the service writer & Dak one of the parts managers were knowledgeable and helpful They answered all my questions and weren't satis More

by Blu1950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Rose
Jul 16, 2021 -

Audi Burlington responded

This review has made our day! Thank you so much for taking the time to leave us your feedback and five stars! Edward, Dak, and the Audi Burlington team look forward to seeing you at your next appointment!

July 16, 2021

I am always happy with service . Easy to book an appointments and I am always able to get a loaner car - so thank you! fo More

by Map0876
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward rose
Jul 19, 2021 -

Audi Burlington responded

Thanks for being an Audi Burlington customer! We look forward to your next visit with us!

July 16, 2021

Great service and very efficient dealer Pleasure to work with Jim Parolisi. Always on time and explains everything with your vehicle. Would definitely recommend Audi Burlington More

by k.iatrou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2021 -

Audi Burlington responded

We're happy Jim provided five-star care to you during your recent service! Thank you for leaving us your feedback and for being part of our Audi Burlington family! We look forward to seeing you next time!

July 16, 2021

$1700 on new tires and in return I got half my car washed and zero of the inside cleaned. The valet crew took the loaner car before I had removed both of my car seats….. More

by Mtbock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2021 -

Audi Burlington responded

Thank you for your honest feedback. We will present this information to our team and look forward to providing five-star care to you next time! - Audi Burlington

July 14, 2021

Although I bought two Audis (a Q5 and an A4) from this dealership in the past 12 months, this was my first service appointment. I was pleased with Jim’s and the service team’s responsiveness to my needs a More

by bkl517
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2021 -

Audi Burlington responded

We appreciate your positive feedback! Thanks for being an Audi Burlington customer!

July 14, 2021

Consistently great dealership. I brought my car in for a check up - they got to work and advised me on what needed to be done - it was done quickly and done well - Gary did a great job keeping me informed a More

by wshaffer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary in service
Jul 14, 2021 -

Audi Burlington responded

Thank you for the positive feedback about your recent visit to Audi Burlington!

July 11, 2021

Great experience. Kelly did an outstanding job in customer experience. She informed me when the car would be ready and updated in the entire process. More

by Dzahir
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly
Jul 11, 2021 -

Dzahir responded

Kelly was terrific. Great customer experience.from start to finish.

...
104
...