Audi Burlington - Service Center

Audi had my car for 3 weeks and Derek was extremely helpful during this protracted period in trying to get repairs covered by a 3rd party which we successfully did. The repair costs were just under $30 helpful during this protracted period in trying to get repairs covered by a 3rd party which we successfully did. The repair costs were just under $3000 and he was patient enough to work with me. More

Jim was professional and very customer oriented. The facility is well run. My loaner was clean and ready for me. All the staff are super friendly. facility is well run. My loaner was clean and ready for me. All the staff are super friendly. More

Always great service. Timely and complete. Service Advidor, Jim, always keeps me informed of service progress. They are quick to accommodate my needs and schedule. Advidor, Jim, always keeps me informed of service progress. They are quick to accommodate my needs and schedule. More

First visit was today. My daughter was in from Baltimore and decided to bring the car to Burlington for service. What can I say but WOW, they have won me over. Couldn’t be more pleased, 1st class all the wa and decided to bring the car to Burlington for service. What can I say but WOW, they have won me over. Couldn’t be more pleased, 1st class all the way and great honest advise! More

Jim Parolisi is the consummate professional providing a high level of solution oriented service.Integrating the entire team from technicians to sales expertise on a timely basis. high level of solution oriented service.Integrating the entire team from technicians to sales expertise on a timely basis. More

The staff and service at Audi Burlington is professional, timely, and extremely efficient. The loaner car service is extremely helpful and makes having my car services less stressful. My car was delivered timely, and extremely efficient. The loaner car service is extremely helpful and makes having my car services less stressful. My car was delivered clean and spotless ! More

Kelly was very helpful and efficient with my service appointment. she kept me up to date on services and returned calls promptly. Kelly was professional and helpful throughout process. appointment. she kept me up to date on services and returned calls promptly. Kelly was professional and helpful throughout process. More

I've been a loyal customer for 9 years but they no longer respect my time or value my business. Most recently, I dropped my car on a Friday for a scheduled service and waited all day for a call. When I arriv respect my time or value my business. Most recently, I dropped my car on a Friday for a scheduled service and waited all day for a call. When I arrived at the end of the day, I was told that they hadn’t even begun the work and that they wouldn't get to it until Monday. When I asked why I wasn’t notified sooner, I was told that It’s because we are busy. Well guess what? I’m busy too and that’s why I made a scheduled appointment to begin with. My service technician also used her personal cell phone to capture images of both my license and my credit card. When I asked her about it, she said she didn’t like using the company Ipad and not to worry because it’s an app on her phone. I may be overly sensitive because my identity was recently stolen but it seems like a questionable practice to me. More

My first service at Audi dealership with new Q3 for emissions recall in addition to a minor issue with rattling sound that was resolved. Very efficient, no waiting and Kelly was excellent to deal with emissions recall in addition to a minor issue with rattling sound that was resolved. Very efficient, no waiting and Kelly was excellent to deal with. More

Efficient, clarity, honest, nice people. Work was done on time and my car was clean upon return. Service center was very clean. Loaner car option is part of the package - A+. on time and my car was clean upon return. Service center was very clean. Loaner car option is part of the package - A+. More