Back

Audi Burlington - Service Center

Burlington, MA

4.8
1,375 Reviews

1,375 Reviews of Audi Burlington - Service Center

Sort by
August 23, 2021

Everyone, especially ray, was extremely responsive. I was faced with a suddenly undrivable car and needing to leave town almost immediately at end of their wok day on a Saturday. They took my car, gave me a More

by Douglas.Phillips 94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray
Aug 24, 2021 -

Audi Burlington responded

Thank you for taking the time to share this experience, Douglas! We're glad we could ensure your trip out of town went smoothly. Thanks for trusting Audi Burlington with your business and please don't hesitate to reach out if we can be of service to you again in the future!

August 23, 2021

As usual, Jim P was extremely professional as well as very personable. My car was towed there after hours and they took care of it first thing in the. morning. I was kept apprised of the problem and the More

by mcalvert2174
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Audi Burlington responded

Thank you for your loyal business, as well as the wonderful feedback about your most recent visit! We're honored to have you as an Audi Burlington customer and look forward to seeing you again next time!

August 22, 2021

Kelly and the team were extremely helpful in making sure we had a loaner car while waiting for the part to arrive that was needed to fix the blower. More

by Kristin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly
Aug 23, 2021 -

Audi Burlington responded

Thank you for the great review, Kristin! We're happy Kelly could help you have a positive service visit at Audi Burlington!

August 21, 2021

Good service and great communication during the process that kept me informed. More

by Prates14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Audi Burlington responded

Thank you for your kind review and rating! We're happy to hear we made this a positive visit and we look forward to seeing you at your next appointment! - Audi Burlington

August 19, 2021

Service was above and beyond as usual. Derek provides regular updates throughout the day. Thanks More

by Beth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2021 -

Audi Burlington responded

It's our pleasure to serve you, Beth! Thank you for trusting Derek and the Audi Burlington team with your service needs. We look forward to your next visit!

August 14, 2021

Super service and always professional. Very quick on service. Cleaned my car after service, really appreciated that. More

by O’B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Audi Burlington responded

Thank you for taking the time to review your recent visit with us! We're thankful to have you as an Audi Burlington customer and we look forward to seeing you next time!

August 13, 2021

I had the 40k/4 year service performed on.my Audi A4 today at Audi Burlington. The service writer Kelly was very courteous, diligent and efficient in handling the check in process and recording the deta More

by Artemus Ruggerio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adnan Sehovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Mullaney
Aug 16, 2021 -

Audi Burlington responded

Thank you for this fantastic feedback, Joe! We appreciate you trusting Audi Burlington with your A4 and are thrilled to hear that Kelly and the team made your experience with us a great one. Thanks again for your kind words - we appreciate your support and hope to see you again next time!

August 13, 2021

I liked the continuous updates on the status of the repairs. More

by Kumsal
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Audi Burlington responded

We appreciate your positive feedback! We appreciate you trusting the Audi Burlington team with your vehicle's repairs and hope we can be of service to you again in the future. Take care!

August 12, 2021

Prompt service. Excellent communication with customer. Fair prices. Comfortable waiting area. We have used Audi Burlington for many years for car sales and service and always have excellent experience. More

by Jhigham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2021 -

Audi Burlington responded

Thank you for trusting Audi Burlington with your sales and service needs! We're truly grateful for all of your support over the years and we look forward to your next visit!

August 12, 2021

Very friendly and efficient. Great dealership to work with. Availability of loaner was a big help More

by Snow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly
Aug 12, 2021 -

Audi Burlington responded

We are so happy to hear that you had such a great time working with our team at Audi Burlington! We appreciate you!

...
101
...