Back

Audi Burlington - Service Center

Burlington, MA

4.8
1,373 Reviews

1,373 Reviews of Audi Burlington - Service Center

Sort by
April 19, 2025

Excellent service from Anthony! I've had my Audi for seven years and needed to have it looked over before I give it to my daughter. More

by Jessie Tavares
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2025

They always go above and beyond, despite the reason I visit this dealership it’s a pleasure More

by vladimirbel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Hebert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Levy
Apr 18, 2025 -

Audi Burlington responded

Thank you for trusting our Audi Burlington team with the care of your vehicle! We appreciate your support and look forward to continuing to serve you in the future!

April 17, 2025

The sales and service departments never fail to amaze and exceed expectations. I highly recommend. More

by Linda.campbell03223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2025 -

Audi Burlington responded

Linda, thank you for trusting Audi Burlington with your automotive needs! We're happy to hear that our team consistently exceeds your expectations and we look forward to continuing to serve you in the future!

April 17, 2025

I found service team to be Proficient, efficient, communicative, and effective. Obtained loaner and video documenting repairs that I independently corroborated. More

by Audi owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2025 -

Audi Burlington responded

We're delighted to hear that our service team at Audi Burlington met your expectations with proficiency and clear communication. It's great to know the loaner and repair documentation added value to your experience as well. Thank you for choosing us!

April 11, 2025

In my experience, sales and service have been first rate. Would recommend this dealership without hesitation. More

by Christine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan Leary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Audi Burlington responded

Christine, we're delighted to hear that you had a first-rate experience with both sales and service at Audi Burlington. Thank you for recommending us!

April 11, 2025

Service was great. Jim Parolisi was so helpful and patient helping me figure out the options for installing a hitch on my q5! Thank you! More

by 2rjlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Audi Burlington responded

We're delighted to hear that Jim provided such helpful and patient service at Audi Burlington. Thank you for sharing your experience with us!

April 11, 2025

The team at Audi Burlington makes it easy. I called late afternoon and they had me bring my car in the next morning. They provided a loaner car and I was in and out quickly. They provided a vi More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Audi Burlington responded

Chris, we're delighted to hear that our Audi Burlington team made your service experience seamless and efficient. It's great to know Derek and the rest of the crew took good care of you! Thanks for choosing us, and enjoy driving your car with its improved performance!

April 11, 2025

I went in for an oil change and was asked whether I wanted the 40K service. Knowing this was a costly service, I declined. Then, Jim Parolisi informed me that the service was covered because the prio More

by chipp37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Audi Burlington responded

We're delighted to hear that Jim and the Audi Burlington team provided such a pleasant surprise with your service visit! Thanks for choosing us as your favorite dealership!

April 09, 2025

Great customer service , very helpful providing details of the work performed Work was done in timely manner More

by lcornelio31051
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

Audi Burlington responded

Thank you for the positive feedback! We're delighted to hear that our team at Audi Burlington provided great customer service and completed the work promptly. We appreciate your support!

April 08, 2025

Allen worked with us to help solve a couple of big issues that popped up in the short amount of time we had to resolve them . Great communication from Allen and quick and total resolve . We now have a safe More

by Angelaghrbgn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alen
Apr 08, 2025 -

Audi Burlington responded

Angela, we're delighted to hear that Allen and our team at Audi Burlington were able to resolve your issues quickly and effectively. Your peace of mind is important to us, and it's great knowing we could help! Safe travels!

1
...